Customer Ratings & Reviews

These headphones are good quality, have good sound and fit good in the ear.

I really wanted to like these earbuds. They are the most comfortable of the couple I have tried and stay in the ear very well. But the earbuds are completely unusable. On my last 45 minute run they dropped connection probably 100 times. At least twice every minute the left one would cut out then the right one then they would come right back on. They did not drop for more than 2 seconds, but that happening constantly is a huge defect. I tried updating the firmware (something you should not have to do with an earbud to begin with) but my buds have the latest firmware already. There are many complaints out there about the dropped connectivity, so I guess I should have known better. Its really too bad as they were comfortable and stayed in my ear great. They will be going back to Best Buy this weekend.

Love the sound quality and fit. I would have given 5 stars but it sometimes loses signal. Not a big deal since it connects right back but it gets annoying. Also loving the app.

Jaybird Rum are pretty comfortable in your ears. But the connection in the left bud is terrible. Some times I loose the connection for a couple of seconds. I have a S9 plus and the bluetooth range in the phone is pretty good. I am sad, I really like, I hope in the future generation the company fixes that issue. I will return mine today.

They sound amazing and I love being able to customize the sound in the app, but I had to reset them to get rid of the staticky noise I was hearing

My pair came defective out of the box. I knew that these already were had the reputation of spotty bluetooth connectivity, but my left bud won't pair at all. The way these work is that the right ear bud is the "main bud" that pairs to both the device and the left ear bud. My right ear bud worked fine. It connected fine. The left will not connect to the right at all. It will just keep saying "turn on the other ear bud." In addition, their app could not find the left ear bud as well. I updated the firmware. No luck. I tried resetting both ear buds multiple times. No luck. I reset the connection to my phone. No luck. I tried connecting to other devices. No luck. Nothing fixed this. On top of this, the customer service has not been responsive at all. I had heard good things about their other products but these don't live up to their reputation. Spend your money elsewhere. It just isn't worth the hassle.

These were super easy to set up to use. I am tech challenged most of the time and I was able to get them set up and use them almost immediately. I had some trouble with getting them in my ears correctly but I think I have it all set now. Its a bit to get used to because Ive never had wireless headphones before. They have great range too. I love the freedom they offer. They dont slide around and I think they are going to be great on long trips!

I loved the performance, sound and how great the Jaybird Sport fits my lifestyle and help me stay fit!

These are the best ear buds I’ve ever owned. The sound is great! The Bluetooth connectivity hasn’t given me any problems at all, no matter where I run, when I run, or how long I run. The only problem I have is the fit. At times the buds want to slip out, and I have to push them back in. This happens a little more often than I would like. And yes, I’ve tried all the different wings and things that come with them. I’ll continue to use them because they are really nice, but the fit is the only reason I didn’t give them 5 stars.

Returned these with the connectivity problems reported by everyone else. Truly wireless shouldn't mean skips, disconnects and drops with implicit instructions to never put your phone or media source on the left side of your body. I've owned several Jaybird products and have had no complaints, but didn't think they would beta test their product and software with retail consumers...

Really good sound and fit perfectly. I have to say they did a fantastic job with these

Well, the packaging is nice and they close and charge properly. The fit is a bit finicky and once you get them they do stay in but the outside noise penetrates a lot more than my other Jbirds. I have had several pairs prior to the Logitech purchase and I feel they have ran this company into the ground. I have tried to contact customer service and apparently they laid all of them off when Logitech took over. Cause they don't exist.

Love how easy they are too make your own sound and the sound is very loud for such a small earbud I'm really happy with them so far I've had them for a week with no issues my workouts have been so much better with GREAT sound pounding in my head lol the jaybird app is where the magic happens overall I consider these a must buy for anyone interested in great sound and premium feeling product

I was a little skeptical about buying these headphone, but needed a good replacement for my wireless beats headphones, that started messing up on me. It came down to the Bose and the Jaybird, the decision basically came down to a $20 difference and the fact I had 15 days to return them. So far I had them for a week & they have performed very well & would highly recommended them to anyone.

I'm pleased with the ease of use for my walks / jogs / calls. Price is reasonable and worth it for what I need it for. How ever...there is a poor reception / connection. Even if I have my device close in running or walking it cuts off what ever I'm hearing. Although disappointing for this reason, I like everything else about it.

2 stars because when watching YouTube it has a very nasty audio delay which makes watching it unbearable and I end up putting it back on speaker. Totally not worth the price even on sale. Reason two is because when watching movies it does the same thing. These buds are not defective it’s just the way that they are made since one bud pairs to phone and other bud pairs to first bud. So it can’t keep up with the audio playback. Good thing I came across this issue before the return policy ended because I am returning ASAP. Going to get the AirPods which were my last resort cuz the way they look but I guess I will have to sacrifice. If you plan on only running these buds with pandora or music app they work great but don’t expect any more than that like I said not worth it and the company is fully aware of this issue look it up for yourself. Type in Jaybird run YouTube delay and you will read what I’m talking about.

I wanted great sounding wireless ear buds for using my iPod, that could also support my iPhone for calls. When listening to music i wanted the earbuds to switch to my phone for calls and resume to my iPod. Early reviews indicated the ability to pair to two devices, but these were unable to. Great for one or the other, but not both.

I will get right to it, every aspect of these headphones are amazing, except bluetooth connectivity. I purchased them last night, even after all the reviews of issues; I also own a pair of X3's by Jaybird. I updated the firmware, both the left and the right were updated. Placed them on the charger and the following morning I decided to take them on a walk, not even a run. The left ear bud lost connection 16 times while connected to my Series 3 Apple Watch for a simple 2 miles. I then just connected them to my iPhone 7 and sat down to listen to music, the left ear bud constantly cuts out, and not even while in motion. I am running the latest iOS with both devices. I then took it a step further and connected to a Windows Surface Book Pro and a MacBook Air, same drop out issues on the left ear bud. I would not recommend anyone buying these if they want constant sound from both ear buds.

I was a bit nervous about them coming out of my ears,. But they actually held better than my freedoms.

Easy to pair. The sound quality is awesome. I've had them for 6 months and have no issues.