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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 1619 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers are delighted by the RUN True Wireless In-Ear Headphones for their exceptional sound quality, comfortable fit, and long battery life. Many users have praised the snug fit and variety of ear tip sizes, ensuring a comfortable listening experience. The charging case has also received positive feedback for its functionality and stylish appearance. While some users have mentioned occasional connectivity issues and low volume, the overall sentiment towards these headphones remains highly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,618 reviews
  • Pros mentioned:
    Comfort, Wireless

    Rated 5 out of 5 stars

    Good for workouts

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love wearing these while working out. Fits snug and the wireless feature is great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    awesome!!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome for working out!! love the no cords!!! Also t love the ability to have a small charging case

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    good ear phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i really enjoy my new ear phones , they are comfortable and have a very good quality

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and the fit is great, don't have to worry about adjusting every five seconds when your running

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great quality!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and comfortable fit. the app is easy to use and works great for adjusting the perfect sound!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Great sound, neg connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Supporting app is awesome for sound enthusiasts, great through all highs and lows. Don't really need another app for equalizer function. Only flaw I had was on connecting, even after the update. You can't use the left ear bud individually, and distance to the phone needs to be exact otherwise sound cuts in and out from time to time.

    No, I would not recommend this to a friend
    • Brand response from Jaybird Support Team
      Posted .

      Hi SanguinaryNavajo,

      We are glad to hear that you loved the Jaybird App and audio quality of the Jaybird RUN. We are sorry to hear that you are experiencing connectivity issues even after updating the firmware of the buds. Please reach out to [email protected] and we will do what we can to help improve your experience.

      Also, we recommend that you perform a reset on the Jaybird RUN can help improve the connectivity of the headset.

      - Perform a reset: https://jaybirdsport.com/en-us/run-faq.html#reset

      ----------
      #poweryourpassion
      The Jaybird Sports Experience Team
      If we've solved your issue, we'd appreciate an update to your review. jaybird

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Best for sports

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and ease of use. Earbuds stay firmly in ear at all times no matter what the activity

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Works for jogging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit perfectly fine. Great for jogging and listening to music. Haven't used it for anything else.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and connection has been good. The rubber piece that helps it fit into the ear has been coming loose. Have had them for about a year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use my phone all day and these have helped me multitask. I don't have to hold my phone when I'm walking, typing on the computer, or cooking dinner!

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Overall great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only...i repeat ONLY complaint is that the volume doesnt go up very high. Which is good for my ear drums... but bad for when i want to rock out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like the direction they are going.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have own Jaybird products since their inception, from the very first Freedom headsets.. They are a very good brand, and although I like the direction they are going with truly wireless ear buds.. for an active guy in the gym.. headsets of this style and design are just not there yet.. I fear about lossing a ear bud and them falling out.. atleast in their other versions.. if you loss one you loss both.. if you are just a moderate excersizer who is not bouncing all over the flass or running many trails.. then I would recommend..

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Comfortable, high quality sound.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, high quality sound. Water/sweat proof. Stays in ear when running.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Workout Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow these are off the hook! The battery seems like it lasts forever and the sound output is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Easy set up. Stays in your ear. Would recommend over Beats wireless earphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Love these earbuds!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Jaybird earbuds on the advice from my son who also has a pair. Quality of sound is amazing. Great quality at a good price!

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Dont waste your time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like a headphone that has very quiet sound but is comfortable, this set is for you. If not, dont waste your time with these. Set up is simple and they are comfortable, however, theres no real bass sound, quality is low and pretty poor. These headphones do not get very loud and blue tooth sucks.

    No, I would not recommend this to a friend
    • Brand response from Jaybird Support Team
      Posted .

      Hi DrPhilUpOnYa,

      We're sorry to hear that the Jaybird Run did not meet your expectations with regard to sound quality and we'd like to help. Just send us an email at [email protected] and we will get you taken care of.

      You can use the Jaybird App for a custom sound experience. Please also check your device's sound/equalizer settings.
      ----------
      Bruce
      Jaybird Customer Experience
      #poweryourpassion jaybird

  • Rated 1 out of 5 stars

    Looks Great - Sounds Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Jaybird ear bud display at Savannah's Best Buy was attended by a young man who introduced himself as working for Jaybird. He seemed knowledgeable about the product. I HAD been looking at earbud displays from Bose and JBL, but the Jaybird dude started talking about frequency response (20-20k, he said) Although that sounded like a real stretch, I forked over $179 and took the buds home. WOW! What a disappointment! They are tinney and have no bass response whatsoever. There is a pronounced spike in the area of brass instruments like coronets and trumpets that nailed my eardrums. So, this afternoon, back they went to Best Buy only to hear that Best Buy denied the return. (In fairness, I had returned an expensive vacuum cleaner the previous day that didn't vacuum well at all.) They have a new department call Retail Equation's Customer Service office. When you call to straighten out the problem the other end is somewhere in the Far East. Beware of a change in Best Buy's return policy! I'm really bummed about this...you can't return something that you can't audition in the store?

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    Good sound

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with good sound. Had to return due to numerous drop outs.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great for music lovers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves these when he runs and works out. Buds stay in ear without falling out. Great sound quality.

    I would recommend this to a friend