Customer Ratings & Reviews
- Model:
- 985-000689
- SKU:
- 5883809
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are delighted by the RUN True Wireless In-Ear Headphones for their exceptional sound quality, comfortable fit, and long battery life. Many users have praised the snug fit and variety of ear tip sizes, ensuring a comfortable listening experience. The charging case has also received positive feedback for its functionality and stylish appearance. While some users have mentioned occasional connectivity issues and low volume, the overall sentiment towards these headphones remains highly positive.
This summary was generated by AI based on customer reviews.
Huge disappointment!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Huge disappointment for the price paid!!! These would not stay in my ear unless I was sitting. There are many different rubber fittings for the earbuds that should make it possible to get a good fit, not the case for me. It took me forever to find the combination of fittings that felt comfortable in my ear and they still would not stay secure. I will Be going’s back to my previous Bose Wireless headphones. I can deal with the small wire instead of the problems
No, I would not recommend this to a friendBrand response from Jaybird Support Team
Posted .Hi Julius,
Thank you for your review with the Jaybird RUN. We are sorry to hear that you have not able to find the perfect fit yet with the buds.
Everyone's ears are different and fit is the biggest part of headphones especially when being used to train or run so this being said we would love to help you get a perfect fit. We have some more ear tip options and fit suggestions that can help. Please reach out to [email protected] and we will do what we can to help improve your experience and fit.
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#poweryourpassion
The Jaybird Sports Experience Team
If we've solved your issue, we'd appreciate an update to your review.
Sound quality not on par/ tons of drops
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are not what I expected when transitioning from jaybird x3s to truly wireless. I changed products and got the bose instead
I would recommend this to a friendBrand response from Jaybird Support Team
Posted .Hi Joesaint,
We're sorry to hear that your Jaybird Run buds disconnect and we'd like to help. Just send us an email at [email protected] and we will get you taken care of.
Here are the Factory Reset instructions that might help resolve this problem:
To soft reset your earbuds:
-Place your right earbud into the charge case and close the lid.
-Open the charge case and remove your earbud.
To hard reset your earbuds:
-Turn off your right earbud by pressing the right multifunction button for 3 seconds.
-With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.
-Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.
-When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.
As for sound quality, you can use the Jaybird App for a custom sound experience.
----------
Bruce
Jaybird Customer Experience
#poweryourpassion
- Cons mentioned:Connection
Not reliable.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds worked for around 2 weeks, after that they had issues connecting with each other.
No, I would not recommend this to a friend It was not as expected...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was not as expected after using Bose and Beats. it seems that they do not communicate each earbud with the other. I had to return them.
No, I would not recommend this to a friendBrand response from Jaybird Support Team
Posted .Hi Fausto,
Thank you for sharing your review with the Jaybird RUN. We are sorry to hear that you have returned the buds due to Bluetooth/connectivity issues.
Here are suggestions that could have helped improve the connectivity of the buds.
- Perform a reset: https://jaybirdsport.com/en-us/run-faq.html#reset
- Re-establish the connection between the left and right buds: https://jaybirdsport.com/en-us/run-faq.html#leftbud
Also, we recommend that you reach out to [email protected] and we will do what we can to help improve your experience.
----------
#poweryourpassion
The Jaybird Sports Experience Team
If we've solved your issue, we'd appreciate an update to your review.
- Cons mentioned:Price
Poor ear fitting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like the way they fit your ear. For that price I was expecting more.
No, I would not recommend this to a friendBrand response from Jaybird Support Team
Posted .Hello Steve,
We are sorry to hear that your Jaybird Run buds do not fit your ears and we'll be glad to help you out! Just send us an email at [email protected] and we will get you taken care of.
For future reference, you can try these suggestions for secure fit:
1. Test all combinations of eartips and wings, including different sizes in each ear
2. You may view the instructional video on this link:
http://www.jaybirdsport.com/support/
3. The eartips do not have to match---you can use one size on one ear and a different size on another
----------
Bruce
Jaybird Customer Experience
#poweryourpassion
- Pros mentioned:Sound qualityCons mentioned:Connection
Great company, somewhat disappointing product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had multiple jaybirds and fell in love with the company. My favorite pair being the X2 which I still use to this day (even though I bought these Run earbuds). I chose to buy the Jaybird Run not only because Jaybird is my favorite active wear headsets, but because of the slim minimalist style compared to the other companies (not named Apple). Sound quality is awesome. Very easy to use and I love that you can customize your sound from the Jaybird app. The only reason I give this 3 stars is because of the Bluetooth connectivity... The majority of reviews on here complain about the reliability of the connectivity (especially with the left earbud) and despite everyones complaint, I still wanted to buy these because of how much I love the brand, but after a week or so of using them, I started to see what everyone was talking about. Every now and then while I'm running, the left earbud would cut out for a few seconds then come back on. When I take them out of the pod case, the left bud sometimes doesn't even connect and I find myself wasting so much time just trying to connect both ear buds so that I can listen to them in both ears. Some complained it was due to a large crowd of people around them which disrupted the Bluetooth connection, but everytime it would disconnect, there would be no one around me and maybe 1 or 2 people around me at best. This all happened AFTER I updated the firmware (which supposedly was suppose to help resolve the connectivity problem). Would I recommend this product....I would, but with GREAT hesitation. Only reason I got them is because I've been with Jaybird for a long time now. Still enjoy them. But buyer beware if you are looking for a first pair of jaybirds, I would recommend getting the X3 or Freedoms before you get the Run's because if you get these first, you may be disappointed.
I would recommend this to a friend - Cons mentioned:Connection
Poor connection with phone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor connection with phone. Constantly dropping connection with my IPhone.
No, I would not recommend this to a friendBrand response from Jaybird Support Team
Posted .Hi Brian,
We are sorry to hear that you're experiencing connectivity issues with your Jaybird Run buds and we'll be glad to help you out! Just send us an email at [email protected] and we will get you taken care of.
Here are the instructions to factory reset your right earbud:
-Turn off your right earbud by pressing the right multifunction button for 3 seconds.
-With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.
-Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.
-When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.
----------
Bruce
Jaybird Customer Experience
#poweryourpassion
- Pros mentioned:Fit, Sound quality
Average Pair of Truly Wireless Headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Jaybird Run truly wireless headphones offer a mix of negatives and positives. Positives: - Great Fit. They are snug and never once fell out of my ear. I was never afraid of them falling out even on long distance runs. - Good Noise Cancellation. The headphones themselves don't have any built in noise cancellation features but they do a good job at cancelling ambient noise since they go right into the ear and fit so snug. - Small/Stealthy Design. They are one of the smallest truly wireless headphones in the premium market. They don't stick out really far from your ear. The case is also tiny so you can keep the case in your pocket for charging or storing purposes. - Decent Price. For a premium brand they fall in the right price range for someone looking to get workout headphones without the cord. Neutral: - Average Sound Quality. I'm not too impressed with the sound quality but the Jaybird app allows you to change the sound signature to your liking. There is very minimal amount of bass. -Battery Life. They will last 4 hours on one charge which is very little but the charging case has 8 hours worth of charging on it. Since you have to store them in the case after use you almost never run out of battery unless the case is out of it. That being said I can't be too upset with the battery life. Negative: - Pairing isn't the smoothest. The first time I attempted to pair my Jaybird Runs was when I removed them from the case and pairing started by itself. Unfortunately they did not pair right away and I had to manually start pairing on both headphones themselves and open the Jaybird app to do it. - Sound Cuts Out: Jaybird recommends using these headphones on your right side of the body via armband or in your right hand or pocket. This will minimize sound cut outs but I still experienced it multiply times throughout my uses. (note: on google pixel phone) -Playback Controls are Awful. Each side of the earbud serves a function whether it be play, pause, skip, or activate voice assistant. This was a bad experience for me as play/pause would only work a fraction of the time. Overall, I think the Jaybird Runs could use a little bit of improvement. They are not awful by any means and the great fit is definitely a positive. Although the sound signature is not the best it still provided a good listening experience when I was out on a run when it wasn't cutting out the left earbud. I would still recommend the Jaybird Runs because of the price, comfort, cordless experience, and their compatibility with both Android and iOS.
I would recommend this to a friend One of the ear buds is buzzing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am going to return these. I am disappointed in the quality of the product for the expensive price.
No, I would not recommend this to a friendBrand response from Jaybird Support Team
Posted .Hello Shea,
We are sorry to hear that you're getting a buzzing sound with your Jaybird Run buds and we'll be glad to help you out! Just send us an email at [email protected] and we will get you taken care of.
Here are the instructions to factory reset your right earbud:
-Turn off your right earbud by pressing the right multifunction button for 3 seconds.
-With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.
-Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.
-When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.
Firmware update can also help, you can find the update here:
https://jaybirdsport.com/en-us/dfu-download/dfurun-win.html
----------
Bruce
Jaybird Customer Experience
#poweryourpassion
- Pros mentioned:Battery life
Not comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No furthers, bulky and it is not comfortable. Battery was fine.
No, I would not recommend this to a friendBrand response from Jaybird Support Team
Posted .Hi Sportman80,
We appreciate your positive feedback on the Jaybird Run's battery. We're sorry to hear that they did not meet your expectations with regard to the design and we'd like to help. Please send us an email at [email protected] and we will get you taken care of.
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Bruce
Jaybird Customer Experience
#poweryourpassion
- Cons mentioned:Connection
Sound is good but connecting is bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't recommend this headset keeps cutting out will be returning
No, I would not recommend this to a friend I returned this product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was afraid to wear them because they kept falling out of my ears. Too expensive to loose,
No, I would not recommend this to a friend- Cons mentioned:Connection
Did not sync
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item couldn't sync very hard to set up
No, I would not recommend this to a friendBrand response from Jaybird Support Team
Posted .Hi Momof7,
We're sorry to hear that you're experiencing connectivity/set-up issues with your Jaybird Run and we'd like to help. Just send us an email at [email protected] and we will get you taken care of.
----------
Bruce
Jaybird Customer Experience
#poweryourpassion
- Pros mentioned:Battery life, Comfort
A good, sound purchase
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a long commute and a long day at work. To have any sort of life, I have to double up on other activities. For me, these earphones are perfect. Light, convenient, and good performers, with these earphones I can get my exercise while also catching my news streams and podcasts! The earphones have a great battery life and the case recharges the earphones when I'm not using them. They're great! I also want to give a shoutout to the company. There were a couple of communications that came with my earphones that showed off a good personality. I like them and am glad that I own one of their products.
I would recommend this to a friend Look good. Not loud enough for me
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked how the looked but not loud enough for me. I returned
No, I would not recommend this to a friendDon't bother with these
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have read numerous reviews praising these earbuds for their "superior sound" and comfort, however I cannot possibly imagine how someone could describe these as sounding good. The sound is completely lacking in clarity and detail, and there is no bass to speak of. Seriously do not bother with these, you will regret buying them if you do.
No, I would not recommend this to a friendBrand response from Jaybird Support Team
Posted .Hi Alex,
Thank you for purchasing the Jaybird RUN. We are sorry to hear that the sound quality of the buds did not meet your expectations.
Please reach out to [email protected] and we will do what we can to help improve your experience.
Also, we would like to recommend downloading the Jaybird App on your mobile device. This app can help you boost the sound quality of the buds by customizing the equalizer or by selecting presets made by other users.
----------
#poweryourpassion
The Jaybird Sports Experience Team
If we've solved your issue, we'd appreciate an update to your review.
- Pros mentioned:FitCons mentioned:Connection, Volume
Great Fit/OK Sound/Poor BT Connectivity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had just purchased the Jaybird X3s when I saw that these had come out. I loved the X3s so I figured I would give these a try as I prefer no wire on the headset. out of the box these fit perfectly and easy to pair with my android phone. However once in I realized the sound was not as good as the X3s (sounded a little more tinney and not as full). However not too bad, at first I thought they weren't loud enough but after synching with the jaybird app I was able to adjust the sound louder by configuring the R earpiece to adjust the volume. As a runner these are GREAT! I hardly feel them in my ear and they stay put!!! I liked them some much initially I returned the X3s as I was nearing my 10 day window for returns. After a few days with the Runs I realized that the L earpiece was constantly shutting down and synching again..for like a split second but every 1-3 minutes it seems. I thought it might be my audio streaming service/data connection (tried Amazon, Spotify and Google music) all did the same thing even with the phone less than 2 feet away from the R earpiece (frustrating)!!! So I even tried to use music that was downloaded into my phone. that seems to help but still synching with the L earpiece was an issue. The other thing is that when using these for a call only the R earpiece works! All in all for $179 this is not going to cut it and these will be returned ASAP. Maybe they can fix this with a software upgrade of some sort but kind of disappointing that this wasn't done prior to release! I will be going back to the X3s!
No, I would not recommend this to a friendBrand response from Jaybird Support Team
Posted .Dear EFPhoto,
Thank you for your purchase and review! We’re glad to hear that you’re a fan of the X3 and we’re amazed at the effort you went to in an attempt to solve your connection issues. It’s also a success for us when we hear about people having a good experience with the Jaybird App. However, we aim to provide you a seamless wireless experience in every way, and we’re sorry for failing you this time around. But we want to make it better before you give up on RUN. We’ve made steps to upgrade our firmware, which should improve your connection! As far as phone calls, you will be speaking and listening through the right bud only. The left bud’s microphone is filtering in ambient sound so you can hear your surroundings and yourself speaking. This means you don’t need to yell to hear yourself and lets you know if you need to relocate to a quieter area. For improved connectivity, please go to jaybirdsport.com/updates to update your firmware, and if that doesn’t help, reach out to us at [email protected]. We’ll do what we can to make sure you have the best experience possible.
- Pros mentioned:Sound quality
Great for listening
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for listening but poor for phone conversation
No, I would not recommend this to a friendBrand response from Jaybird Support Team
Posted .Hello GW08,
We appreciate your positive feedback on the Jaybird Run. We're sorry to hear that it did not meet your expectations with the sound quality on phone calls and we'll be glad to help you out! Just send us an email at [email protected] and we will get you taken care of.
The call audio is limited to the right earbud. When you accept a phone call, the left earbud will allow ambient sound in to assist with better hearing your own voice. This avoids the need to take the left earbud out during phone calls.
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Bruce
Jaybird Customer Experience
#poweryourpassion
Jay bird run
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not pair well with my iPhone one paired ok the other staticky and low sound
No, I would not recommend this to a friendBrand response from Jaybird Support Team
Posted .Hi Sparkerjj,
We are sorry to hear that you're experiencing sound quality issues with your Jaybird Run buds and we'd like to help. Please send us an email at [email protected] and we will get you taken care of.
Here are the Factory Reset instructions that might help resolve this problem:
To soft reset your earbuds:
-Place your right earbud into the charge case and close the lid.
-Open the charge case and remove your earbud.
To hard reset your earbuds:
-Turn off your right earbud by pressing the right multifunction button for 3 seconds.
-With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.
-Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.
-When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.
You can check the Firmware update for Jaybird Run as an added solution. You can find the Firmware Update Assistant here:
https://www.jaybirdsport.com/en-us/dfu-download/dfurun-win.html
----------
Bruce
Jaybird Customer Experience
#poweryourpassion
Bad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not enjoy this product. Poor sound quality and did not stay in my ear well.
No, I would not recommend this to a friendBrand response from Jaybird Support Team
Posted .Hello Dheisne,
We are sorry to hear that your Jaybird Run buds do not fit your ears and we'll be glad to help you out! Just send us an email at [email protected] and we will get you taken care of.
For future reference, you can try these suggestions for secure fit:
1. Test over-ear/under-ear fit
2. Test all combinations of eartips and wings, including different sizes in each ear
3. You may view the instructional video on this link:
http://www.jaybirdsport.com/support/
4. The eartips do not have to match---you can use one size on one ear and a different size on another
As for sound quality, you can use the Jaybird App for a custom sound experience.
----------
Bruce
Jaybird Customer Experience
#poweryourpassion