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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 1619 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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73%would recommend to a friend

Customers are saying

Customers are delighted by the RUN True Wireless In-Ear Headphones for their exceptional sound quality, comfortable fit, and long battery life. Many users have praised the snug fit and variety of ear tip sizes, ensuring a comfortable listening experience. The charging case has also received positive feedback for its functionality and stylish appearance. While some users have mentioned occasional connectivity issues and low volume, the overall sentiment towards these headphones remains highly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 1,618 reviews
  • Pros mentioned:
    Battery life, Comfort, Fit

    Rated 4 out of 5 stars

    runner approved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband is an avid runner and enjoyed these so much. First of all, they are extremely comfortable and lightweight. He has not had any issues with them popping out while he is running, they fit very securely in his ear. they come with interchangeable fins and tips for all ear sizes. He also really likes the Jaybird app that Helps you to control how your music sounds. It can also help you locate your buds if they go missing. Believe it or not, they also have an in-line microphone that allows him to take and receive hands-free calls. They also come with a portable charging case for on-the-go use. This means up to 4 hours of audio streaming per charge and up to 8 hours with the included portable charging case.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    These are a good start to wireless running buds

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that they are smaller than Bose and lightweight for running. But the main concern for wireless headphones when running is consistant sound. It drops connection at times thru my apple watch. I wanted to like them over the bose but they have better sound and more consistency. I think the beats are better for the money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    For the walker,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the walker, This product is very hard to run with or even bike. As theHeadphones keep falling out. I cannot find a good fit.

    No, I would not recommend this to a friend
    • Brand response from Jaybird Support Team
      Posted .

      Hi Rick,

      Thank you for your review with the Jaybird RUN. We are sorry to hear that you have not able to find the perfect fit yet with the buds.

      Everyone's ears are different and fit is the biggest part of headphones especially when being used to train or run so this being said we would love to help you get a perfect fit. We have some more ear tip options and fit suggestions that can help. Please reach out to [email protected] and we will do what we can to help improve your experience and fit.

      ----------
      #poweryourpassion
      The Jaybird Sports Experience Team
      If we've solved your issue, we'd appreciate an update to your review. jaybird

  • Pros mentioned:
    Battery life, Fit
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Awesome!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I have been in the market for weeks on the best wireless in-ear headphones that could take the abuse of running and sweat and these deliver! What I like about them is that they come with many sizes to choose from so they fit in my ear snug and comfortable. Many ones that I have tried fit well but then your ears hurt later but not with these. The connectivity issues that have been reported in prior versions seemed to be fixed as I have had absolutely no issues with Bluetooth connections. The carrying/charging case makes it easy to charge and take in the gym bag. The charger holds a charge so you can charge them even if you don't have a plug-in so they also act as a portable battery. Overall, I am glad I got these vs. some others. Jaybird has really listed to past customer issues and done their homework with comfort and fit because these are awesome! Great job Jaybird.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay reception, however the runner using this product in my opinion is false, as they keep falling out of my ears. ugh....

    No, I would not recommend this to a friend
    • Brand response from Jaybird Support Team
      Posted .

      Hi Rick2ssbr,

      Thank you for your review with the Jaybird RUN. We are sorry to hear that you have not able to find the perfect fit yet with the buds.

      Everyone's ears are different and fit is the biggest part of headphones especially when being used to train or run so this being said we would love to help you get a perfect fit. We have some more ear tip options and fit suggestions that can help. Please reach out to [email protected] and we will do what we can to help improve your experience and fit.

      ----------
      #poweryourpassion
      The Jaybird Sports Experience Team
      If we've solved your issue, we'd appreciate an update to your review. jaybird

  • Rated 1 out of 5 stars

    battery only lasted about 2 hours

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was not good at all and battery only lasted about 2 hours or less, I took them back in less then a month

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to get the right fit so they will not fall out. The stop working with my phone as soon as I walk outside.

    No, I would not recommend this to a friend
    • Brand response from Jaybird Support Team
      Posted .

      Hello Mammawmia,

      We are sorry to hear that the Jaybird Run do not fit your ears and stopped working we'll be glad to help you out! Just send us an email at [email protected] and we will get you taken care of and to get more information.

      For future reference, you can try these suggestions for secure fit:

      1. Test over-ear/under-ear fit
      2. Test all combinations of eartips and wings, including different sizes in each ear
      3. You may view the instructional video on this link:

      http://www.jaybirdsport.com/support/
      4. The eartips do not have to match---you can use one size on one ear and a different size on another
      ----------
      Bruce
      Jaybird Customer Experience
      #poweryourpassion jaybird

  • Rated 1 out of 5 stars

    Not loud enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not what I thought they would be i done alot of research before buying ......... quality on audio was poor

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was terrible. No bass. Paired to iPod but unable to control bass/treble. Returned it for Bose earbuds.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for running

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were hard to keep in my ears while running. Kept falling out. I returned them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy !!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible sound. Hurt inside of ears. Bought Apple AirPods after return Love the apple ones

    No, I would not recommend this to a friend
    • Brand response from Jaybird Support Team
      Posted .

      Hi Christina,

      We're sorry to hear that the Jaybird Run did not meet your expectations with the fit/comfort and we'd like to help. Please send us an email at [email protected] and we will get you taken care of.

      Please note that you can use the Jaybird App for a custom sound experience.
      ----------
      Bruce
      Jaybird Customer Experience
      #poweryourpassion jaybird

  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Pretty Slick and Good Sound

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I have been hesitant to get a set of truly cordless ear-buds. I have had wireless ones, that isn't the issue. But the lack of cord between the two pieces, no large battery etc... After using these now a few times, the probably only thing I am concerned about is forgetting I have them in. :) Once you have them in your ears, they sit well... and don't come lose much. (I had to really giggle my head way out of the ordinary). Connected in just a second or two to my iPhone, and immediately was ready for my music. The only downside I had, is which one goes in which ear, and getting them to fit just right the first time. Charging is as simple as dropping them back into their case, which is what connects to the wall. Now for the SOUND, I liked it... but I am not an audiophiliac. For workouts, and general listening... these should satisfy just about anyone. They also get VERY loud... if you crank up the volume, so be careful.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Did not like

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were not to my liking. Had several issues with them. But they were nice to look at

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Jaybirds

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better off buying air pods not a good fit and not good sound

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t like these.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not fit my ears to well kept falling out. Bought AirPods instead

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Music quality is awesome!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds are lite and fit my ears well...out of the box they sound a little low...but when you use the app and use the earbud buttons as volume control they get much,much louder...and when you use the app's EQ and use some of the setting people post they sound amazing...only one negative they are out of sync when watching videos

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Fit

    Rated 5 out of 5 stars

    MUST DOWNLOAD FRIMWARE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Until I downloaded the firmware update on the jaybird website, there were connectivity issues. After the update, they were mostly resolved. Overall, these buds provide an exceptional listening experience, but most importantly, once you find the "sweet spot" in your ear, they absolutely stay put. They're comfortable, provide exceptional sound and I get over 4 hours on a charge. Remarkable. Phone calls are clear and no complaints for callers. Love these.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never buy these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would tell everyone to stay away from these bad headphones. Worse out there

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this twice both were defected. Very disappointed. Ended up with powerbeats3

    No, I would not recommend this to a friend
    • Brand response from Jaybird Support Team
      Posted .

      Hi Thebull,

      We're sorry to hear that your Jaybird Runs were defective and we'd like to help. Please send us an email at [email protected] and we will get you taken care of.
      ----------
      Bruce
      Jaybird Customer Experience
      #poweryourpassion jaybird

  • Pros mentioned:
    Battery life, Fit

    Rated 5 out of 5 stars

    Great Alternate to High Price Brands

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried these as an alternate to more expensive brands and turned out great! They came with several different size rubber attachments to find the perfect fit. Charging case held a long charge as well.

    I would recommend this to a friend