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Customer reviews

Rating 4 out of 5 stars with 746 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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74%would recommend to a friend

Customers are saying

Customers appreciate the RUN XT Sport True Wireless In-Ear Headphones for their excellent sound quality, comfortable fit, long battery life, and affordable price. However, some users have experienced connectivity issues and occasional ear pain after extended use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 746 reviews
  • Rated 1 out of 5 stars

    Not good for running or even sitting down

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot got none of the ear pieces in my ear. It keep dropping when the ear bud is in my ear. I didn’t like ear and wouldn’t recommend it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Fit
    Tech Insider Network Member

    Rated 5 out of 5 stars

    I really like these buds!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first things I noticed that I really like is; ~ The case closes with a click and doesn't accidentally open on me ~ There are charge indicators on the outside front of the case so I know the status of both the right, left and the case. ~ Pairing with my LG V30 was a breeze ~ Several options to fit the ear, but the ones that were pre-installed are perfect for me. When I put them in my ear I knew they were snug because there's a little hook that goes into the front crevice of the ear, once that's inserted I just pushed it securely into my ear canal. Also, and the best thing is, it has a downloadable app that allows me to tweak the way my music sounds. Call sounds are great, so far no complaints of wind or ambient outside noises on voice calls. The overall feel when I'm wearing the earbuds are very comfortable. I like these much better than another pair I own. And yes I would recommend these to friends!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were cheap and they showed it. Sound was poor. The saying is true when it says you get what you pay for. Thanks

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth what they cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bulky and won’t stay in ear once I get sweaty. Also very hard to get in ear at first. I tried all the sizes of the inserts that came with it.

    No, I would not recommend this to a friend
    • Brand response from Jaybird Support Team
      Posted .

      Hi Anna,

      We're sorry to hear that your Jaybird Run buds fall off your ears and we'd like to help. Please send us an email at [email protected] and we will get you taken care of.
      ----------
      Bruce
      Jaybird Customer Experience
      #poweryourpassion jaybird

  • Rated 1 out of 5 stars

    Left ear bud has failed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After approx 30 initial minutes of use, the left ear bud failed. I recharged and it is still not operable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ease of use fail

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are probably the worst I have had. I have tried several of total wireless and I would not pick these.

    No, I would not recommend this to a friend
    • Brand response from Jaybird Support Team
      Posted .

      Hi Blh8426,

      We are sorry to hear that the Jaybird Run XT did not meet your expectations with regard to some of the design and features and we'll be glad to help you out! Just send us an email at [email protected] and we will get you taken care of.
      ----------
      Bruce
      Jaybird Customer Experience
      #poweryourpassion jaybird

  • Rated 1 out of 5 stars

    Dont buy it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To big .not to recommend bad quality dont waist your money even if are in 80 %off

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not meet expectations.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound poor. Poor compatability with iPhone. Fell from ears too easily for sport rated ear buds.

    No, I would not recommend this to a friend
    • Brand response from Jaybird Support Team
      Posted .

      Hello Deek,

      Thanks for your feedback. We are constantly trying make our products better and appreciate what you have to say.

      As a pro tip you can use the Jaybird App's equalizer for a custom sound experience or test the sound using other devices like, other phones, laptops or tablets. We included a link for some helpful tips for you to get a great fit:

      https://www.jaybirdsport.com/en-us/jaybird-support/jaybird-run/faq/find-my-fit.html

      Please do not hesitate to reach out to us at [email protected] and we'll be glad to help out.
      ----------
      Bruce
      Jaybird Customer Experience
      #poweryourpassion jaybird

  • Rated 1 out of 5 stars

    Bad headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product it’s not good because the sound is too bad definitely not recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sound

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased this Headphones it is on sale but sound not clear. ;(

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They go out often Nd can’t hear caller on other end would not recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t like the product .

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is the worst would never buy from this brand name again .

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Great sound when the fit is right.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned about three other pair of Jaybird ear buds over the years and the sound quality is always where they shine. Rich bass, clear mids and highs, and plenty of volume. I'll say this with the caveat that also with Jaybirds, if you don't take the time to get the fit perfect, you won't get the above mentioned great sound. The Run XT Sport's are no exception to this statement. These have a great set of features. They're relatively small, they last 4 hours on a charge, they come with a charging case that's good for 3 charges before it needs a recharge. They offer a free app that allows you to change the tone of the buds with a parametric EQ, and they also have saved EQ settings you can try out and use in the app itself. You can even save as many different EQ settings as you want. The nice thing about this is that these settings are saved right on the buds themselves, so you don't have to worry about changing devices and losing all your settings. There are pros and cons about these buds, and whether you're already a fan of totally wireless buds or this is your first pair, it may help you to read through them. The Pros: First and foremost, the sound quality. I've never had an issue with the sound of any Jaybird ear buds. They give you deep rich bass without getting muddy, the mids are clean and clear and voices sound natural, and the highs are bright without being tinny. Second is the charging case. If you've used this style of ear bud before you know that it's important to have a secure place to store them when you're not using them, and an easy way to charge them back up. The case performs both of these features nicely, but I did notice that when you open the case, the lid can only open to a vertical position and doesn't go all the way back. This makes the case very back heavy when it's open and it will not stand up easily, which makes you fumble around a bit to get the buds into or out of it. Third, they can accept calls. Like most other buds, this has become a pretty standard feature. The Bluetooth setup and connect was simple and straight forward, and walked me through the steps. Forth, the free app. It works great and offers a lot in terms of personalizing the sound. It offers you a way to save your own settings for different styles of music and it comes with pre-loaded EQ settings for you to try out and use. You can even try out other people's play lists for work outs. It's a good app, well thought out and very useful. You don't need to use it, but it's there if you want it. The Cons: I've mentioned that with these buds, fit is everything. That's no small understatement. If you don't get the fit right, you will flat out not like them. The sound will be thin and they will probably hurt. These particular buds I found trickier than their other versions to get a good fit. I found that I often had them "close" to being in the right position, but they hurt or pinched a bit. It will take you some time to figure out the right position and correct set of tips and fins to use, but even after that, I never thought they were very comfortable, although I never ever felt like they were going to fall out. They're light enough to stay in place very nicely (as all the other Jaybird buds do). This leads in nicely to my second con. In order to start, stop, pause, skip tracks, answer a call, etc., you press inward on the button at the end. Essentially, you're pressing the buds into your ears even further, and with the fit being as finicky as it is, that only makes you monkey around with them even more, after you use either button. I appreciate that the button is easy to find and large enough to actually use (unlike so many of the microscopic buttons found on other brands of buds), but you may find that you tend to avoid using them because of this. In the end, I'll say I "like" these buds, but I don't "love" them. The sound is great once the fit is right. And it could just be the shape of my ears that hampered my comfort. They are definitely worth a try especially if you're looking for a pair that stay put when you run or work out. I've loved all my other Jaybird buds, so I may just need to get used to these.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Signal is lost.when I work outin the gym or running out side

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Earbud

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was nothing wrong with them. They just didn’t fit my ears

    No, I would not recommend this to a friend
    • Brand response from Jaybird Support Team
      Posted .

      Hi Shirley,

      We are sorry to hear that the Jaybird Run XT did not meet your expectations with some of the design and features and we'll be glad to help you out! Just send us an email at [email protected] and we will get you taken care of.

      You can find helpful fit articles here:

      https://www.jaybirdsport.com/en-us/jaybird-support/jaybird-run/faq/find-my-fit.html
      ----------
      Bruce
      Jaybird Customer Experience
      #poweryourpassion jaybird

  • Rated 1 out of 5 stars

    Don't buy them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had these very long and they don't work!!! Waste of $.

    No, I would not recommend this to a friend
    • Brand response from Jaybird Support Team
      Posted .

      Hello there,

      We're sorry to hear that the Jaybird Run XT do not work and we'll be glad to help you out! Just send us an email at [email protected] and we will get you taken care of as well as to get more information.
      ----------
      Bruce
      Jaybird Customer Experience
      #poweryourpassion jaybird

  • Rated 1 out of 5 stars

    Wireless Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the most comfortable ear buds, no support from Jaybird

    No, I would not recommend this to a friend
    • Brand response from Jaybird Support Team
      Posted .

      Hi Stones1965,

      We're sorry to hear that your Jaybird Run XT did not meet your expectations with regard to comfort and we'll be glad to help you out! Just send us an email at [email protected] and we will get you taken care of.

      You can follow the recommendations here for the fit:

      https://www.jaybirdsport.com/en-us/jaybird-support/jaybird-run/faq/find-my-fit.html
      ----------
      Bruce
      Jaybird Customer Experience
      #poweryourpassion jaybird

  • Rated 1 out of 5 stars

    Bad wireless in ear headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not comfortable and stopped working after a week!!

    No, I would not recommend this to a friend
    • Brand response from Jaybird Support Team
      Posted .

      Hi Johnny,

      We're sorry to hear that that Jaybird Run XT is not comfortable and stopped working and we'll be glad to help you out! Just send us an email at [email protected] and we will get you taken care of.

      Please try the suggestions on this link for the fit/comfort problem:

      https://www.jaybirdsport.com/en-us/jaybird-support/jaybird-run/faq/find-my-fit.html

      For the battery/power issue, kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 2 hours only.

      It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris.
      ----------
      Bruce
      Jaybird Customer Experience
      #poweryourpassion jaybird

  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Waterproof and NO ISSUES!!!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bluetooth connectivity is rock solid with a nice crystal free range. Ability to save your EQ settings across devices is a real time saver. Waterproof capability is a real pleasure for runners and workout enthusiasts especially with the extended Bluetooth range. Ability to use either Siri of Google Assistant, is a nice feature to have and easy to use. The case can recharge your headphones 2 times and you should get a good 8-12 hours, with recharging.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Fulfilled every expectation!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a tech challenged 48 yr old father of 4 that just relied on my kids hand me down head sets, just to mow grass and ride my bike around, last set handed down was power beats that wouldn't stay charged and were always falling out when I mowed and was hard to hear music while mowing! I bought my Jaybird Run XT Sports, got home made sure they were fully charged while I looked over instructions, put them in turned them on they connected immediately, fit snug and comfortable, started mowing and couldn't hear the tractor AT ALL! Never felt loose and sound quality in my opinion was perfect and even better once I opened the app and adjusted equalizer to my preference. Very Impressed so far!!

    I would recommend this to a friend