Customer Ratings & Reviews
- Model:
- 985-000850
- SKU:
- 6289927
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the X4 Wireless Headphones for their exceptional sound quality, comfort, and long battery life. Many users find them comfortable to wear and appreciate the adjustable fit. The sweatproof feature is also highly regarded, making them ideal for workouts. While some customers have expressed reservations about the design and ear tips, the overall positive feedback suggests that the X4 Wireless Headphones offer great value for their price.
This summary was generated by AI based on customer reviews.
Good heahphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good headphones, feel good and work well. Battery length is a bit low but still good quality
I would recommend this to a friendIt was ok Not the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok headphones to start with but cord makes it uncomfortable when working out.
No, I would not recommend this to a friendThey are okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds Quality is decent. They do not stay in my ears well with either set up.
No, I would not recommend this to a friendAs advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a big fan of the design. Prefer the behind the ear securing for activities.
No, I would not recommend this to a friendCool
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does its job, nothing too great , battery could last longer
I would recommend this to a friendStopped working after 2 months!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. My left earbud stopped working entirely after 2 months of light use. I've tried to contact Jaybird for a replacement and have yet to receive a response. A brief Google search showed that this has been a known issue with model and past Jaybird models. Outside the BestBuy return period unfortunately, so a couple hundred dollars wasted. Buyer beware!!! Save your money or buy a different brand. If you're attached to getting a Jaybird product, make sure also get the Geek Squad protection. You will likely actually need it for this product.
No, I would not recommend this to a friendBrand response from Jaybird Support Team
Posted .Hi MVic,
We are sorry to hear that the Jaybird X4's bud stopped working and we'll be glad to help you out! Just send us an email at [email protected] and we will get you taken care of.
Please follow the recommendations below to resolve the issue with your headset:
Check your buds, make sure they are clean and free of debris.
-Move your earbuds and your Bluetooth audio device closer as you may be experiencing Bluetooth interference. While the range of most Bluetooth devices is 10 meters (33 feet), the optimal range for any Bluetooth stereo device is about 60 centimeters (2 feet) from the audio source.
-Your earbuds Bluetooth antenna is located in the inline remote. Try moving your audio device closer to the side where the inline remote is located. For example, you can try moving your audio device to your right pocket instead of your left.
-Reset your Bluetooth connection by turning your device's Bluetooth off for one minute and then back on.
-Turn your audio device off and then back on.
-Complete a reset of your earbuds.
----------
Bruce
Jaybird Customer Experience
#poweryourpassion
- Pros mentioned:Sound quality
Not What I was Expecting
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to save a couple of dollars. But it wasn’t worth it. Sound quality is ok. But the clarity of people hearing me when on a call, terrible
No, I would not recommend this to a friendBrand response from Jaybird Support Team
Posted .Hello Desire,
Thanks for your feedback on the Jaybird X4. We are constantly trying make our products better and appreciate what you have to say.
Please do not hesitate to reach out to us at [email protected] and we'll be glad to help out.
Kindly try out the troubleshooting steps here:
https://www.jaybirdsport.com/en-us/jaybird-support/jaybird-x4/faq/troubleshooting/the-person-im-talking-to-complains-of-a-lot-of-background-noise-how-can-i-minimize-this.html
----------
Bruce
Jaybird Customer Experience
#poweryourpassion
- Cons mentioned:Charging
These do not last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one year, these stopped working. At first they wouldn't hold a charge. Now they simply won't charge at all. Red light just stays on. I cannot power them on and cannot do a factory reset. I would not recommend these at all.
No, I would not recommend this to a friend - Pros mentioned:Fit, Sound quality
Nice upgrade
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used the X3's and were greatly disappointed (they didn't even last 2 weeks), was sent some more and they came out of the box and wouldn't charge. But the fit of the X4's are good, but after a while they tend to be uncomfortable. Sweat and waterproof are a great addition, and the sound is and upgrade over the previous model. But for budget earbuds the X4's are pretty good
I would recommend this to a friend Not so great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reviewing other reviews I decided to try. Bad decision. Even after adjusting bass mid and high on phone app music still lacks bass. Every thing sounds tinny. Going to give away and try another brand probably Bose. The neck cord seems to “grab” my neck when turning my head slightly.
No, I would not recommend this to a friendBrand response from Jaybird Support Team
Posted .Hello Russ,
Thanks for your feedback. We are constantly trying make our products better and appreciate what you have to say.
Please do not hesitate to reach out to us at [email protected] and we'll be glad to help out.
----------
Bruce
Jaybird Customer Experience
#poweryourpassion
3 pairs each stopped working
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were an anniversary gift for my boyfriend. They look stylish, was told they worked very well, and were great for running. Unfortunately, only a few months in, they don't hold a charge anymore. He gets them replaced by the manufacturer. The second pair lasts a few days, then the same problem: they don't hold a charge. We think it's the charger, so we try both the old and new charger, but nothing. He gets them replaced again, and these work for a few good months without a hitch.. until they don't. Same problem. Again. He doesn't want to go through the hassle of replacing them again. I can't understand how 3 pairs of these supposedly premium headphones all break in under a year. It's unacceptable, ridiculous, and would strongly advise against purchasing this brand.
No, I would not recommend this to a friendBrand response from Jaybird Support Team
Posted .Hello crimsoncrook,
Thanks for your feedback. We are constantly trying make our products better and appreciate what you have to say.
Please do not hesitate to reach out to us at [email protected] and we'll be glad to help out.
----------
Bruce
Jaybird Customer Experience
#poweryourpassion
Battery isn’t great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These age very quickly and aren’t very sweat resistant
I would recommend this to a friendWorked until the warranty expired
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were excellent but then one day the power button just stopped working. I looked it up and it was 3 months after the warranty expired (frustrating). Looked up some message boards and a ton of other people had the same problem. Keep in mind when you charge it, the light turns on, so everything else about the headphones seems to be in working order. Feels like Jaybird does this on purpose so that you have to annually buy a new pair, because how do you “fix” Bluetooth headphones let alone the power button?? I loved these earbuds but the unwillingness to help after the expired warranty tells me they don’t believe in their product, so why should you or I?
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound but that's where it stops. Battery life not great, hard to keep in your ears and the cord pulls them when turn your head. They also glitch constantly.
No, I would not recommend this to a friendBrand response from Jaybird Support Team
Posted .Hello ScottE,
We appreciate your feedback with your Jaybird X4's sound quality. We are sorry to hear that they did not meet your expectations with regard to some of the design and features and we'll be glad to help you out! Just send us an email at [email protected] and we will get you taken care of.
----------
Bruce
Jaybird Customer Experience
#poweryourpassion
Not a fan of this style
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m more of an over the ear ear bud style. These have several different methods to fit in your ear but if they get uncomfortable you basically have to take the whole set off. Over the ear you can move aside and it still rest on your ear.
No, I would not recommend this to a friendBrand response from Jaybird Support Team
Posted .Hi Dfwbisc,
We appreciate your detailed review on the Jaybird X4. For other concerns, please do not hesitate to reach out to us at [email protected] and we'll be glad to help out.
----------
Bruce
Jaybird Customer Experience
#poweryourpassion
Great sound - Unreliable performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a pair of X3 November 2017 for a trip to Ireland. Great sound but after 2 months the ear pieces would come off. 6 months later they would not charge. Replacements lasted 7 months, same problem. I had extended coverage so Best Buy replaced with X4, got them home, no left speaker. Replaced the next day worked for 30 days and would not turn on. I loved the fit and sound but 60 miles round trip to replace, sorry were done hear. I think the purchase by Logitech may be the down fall. Best Buy highly recommended then every time I was in and they are highlighted on the front facing end cap. Sorry Jaybird and Best Buy, we are moving on to Bose
No, I would not recommend this to a friendBrand response from Jaybird Support Team
Posted .Hello TLPR,
We are sorry to hear that your Jaybird X4 do not turn on. Please send us an email at [email protected] and we will get you taken care of to improve your experience.
Please try these troubleshooting steps that can help to resolve the issue of your headset's battery:
-Computers are the best and safest method, as is anything 1 AMP or less.
-Car chargers produce a much greater power supply and should be avoided.
-Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,
-To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
-Avoid charging your headphones after exposure to sweat.
-Make sure charging port/cradle is clear of any debris.
----------
Bruce
Jaybird Customer Experience
#poweryourpassion
Jaybird X4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it to the store for the reason it was not stable and loosing signal from Samsung Galaxy S9+ every 30 seconds even by keeping phone in my pocket. This is not acceptable. Sound quality was fair at best.
No, I would not recommend this to a friendBrand response from Jaybird Support Team
Posted .Hello Msg18,
We appreciate your feedback with your Jaybird X4's sound quality. We are sorry to hear that they disconnect and we'll be glad to help you out! Just send us an email at [email protected] and we will get you taken care of.
Please try these suggestions that can help to resolve the issue of your headset:
-Move your earbuds and your Bluetooth device closer -- you may be experiencing Bluetooth interference. While the range of most Bluetooth devices is 10 meters (33 feet), the optimal range for any Bluetooth stereo device is about 60 centimeters (2 feet) from the audio source.
-Your earbuds’ Bluetooth antenna is located in the inline remote -- try moving your audio source device closer to the side where the inline remote is located. For example, you can try moving your audio source device to your right pocket instead of your left.
-Reset your Bluetooth connection by turning your device's Bluetooth off for one minute and then back on.
-Complete a reset of your earbuds.
----------
Bruce
Jaybird Customer Experience
#poweryourpassion
Battery drains quickly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a previous consumer happy with the purchase of the Jaybird X3 model which lasted close to the full hours advertised. I'm extremely unhappy with this model and I am contemplating returning it.
No, I would not recommend this to a friendBrand response from Jaybird Support Team
Posted .Hello Consumer1,
Thanks for your feedback. We are constantly trying make our products better and appreciate what you have to say.
Please do not hesitate to reach out to us at [email protected] and we'll be glad to help out.
----------
Bruce
Jaybird Customer Experience
#poweryourpassion
Jaybird Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave this item a 2 star rating because it does not stay in my ears at all. Although, in all fairness I haven't found one yet that does stay in my ear. I was just hoping that this was the one,
No, I would not recommend this to a friendBrand response from Jaybird Support Team
Posted .Hi Giveupfella,
We're sorry you cannot get the best fit and seal for your Jaybird X4 and we'll be glad to help you out! Just send us an email at [email protected] and we will get you taken care of.
For future reference, you can try the following for secure fit:
1. Test over-ear/under-ear fit
2. Test all combinations of eartips and wings, including different sizes in each ear (silicone and foam tips)
3. You may view the instructional video on this link:
http://www.jaybirdsport.com/support/
4. The eartips do not have to match---you can use one size on one ear and a different size on another
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Bruce
Jaybird Customer Experience
#poweryourpassion
Wont hold a charge.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about a month I started to notice these headphones went lasting nearly as long. A little over 2 months in and I get about 3 hours of listening at low to medium volume.
No, I would not recommend this to a friendBrand response from Jaybird Support Team
Posted .Hi Gecha,
We appreciate your detailed review on the Jaybird X4 as well as your feedback. For other concerns, please do not hesitate to reach out to us at [email protected] and we'll be glad to help out.
Please try these suggestions that can help to resolve the issue of your headset:
- Try a different power source/charger
- Computers are the best and safest method, as is anything 1 AMP or less.
- Car chargers produce a much greater power supply and should be avoided.
- Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
- To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
- Avoid charging your headphones after exposure to sweat.
- Make sure charging port/cradle is clear of any debris.
----------
Bruce
Jaybird Customer Experience
#poweryourpassion