Customer Ratings & Reviews
- Model:
- JBLBAR31BLKAM
- SKU:
- 6099919
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the sound quality, bass, easy setup, and price of the 3.1-Channel Soundbar System. They describe the sound as "great" and "awesome", the bass as "unbelievable", and the setup as "really easy". Customers are negative about the remote control, connectivity, durability, and mid range of the product. They mention that the remote "functions poorly" and "could be designed better", and that they experienced "connectivity issues". Some customers also complained about the durability of the product, with one person saying that they "blew the sub way too quick". Others mentioned that the product "did not have a mid range".
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
This soundbar is a awful.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everytime I open Netflix you cannot hear any voices unless you cycle the inputs. Disney+ did not work at all even after cycling the inputs. Would not recommend this product.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate you posting a review. Let’s see if there is anything we can do to help the situation. Please contact our Customer Support team for assistance: https://support.jbl.com/us/en/.
It's OK
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's OK. I would have rather spent less money for the same quality sound system in my opinion. Kind of pricey.
No, I would not recommend this to a friendWould not recommend unless very patient
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading online from other users, JBL soundbars have this frustrating bug that cuts the audio out when no stream is detected. Most annoying thing ever but the soundbar and sub sound great any other time. Also not sure it this is a problem with the shield tv but volume control does not work until a restart sometimes. Cannot find any details online about the latter problem though.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .This isn't the experience we wanted our customers to have with our products. Please know that you can reach out to our Customer Support if you need help with troubleshooting and set-up. We're here to help.
Did not give true surround sound experience.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were not pleased with the system and ended up buying a different one that had better surround sound experience.
No, I would not recommend this to a friendOutdated
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not such a great. It loos bulky and outdated. Spend a little more for a better soundboard.
No, I would not recommend this to a friendNot as effective as I expected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Base kicks at unexpected times and speakers are not appreciably better.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
- Cons mentioned:Connectivity
Mind of its own.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked great for about 2 days sound was good. Now I can not get it to pair with Bluetooth, everything is plugged in and connected correctly with my tv yet i cannot get sound from it. Honestly this has been the biggest headache and I wish I could still return it.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Bar 3.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Soundbar iffy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased two of these soundbars for new tv’s. It is glitchy occasionally, causing a loud, piercing sound.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
I not that happy with the soundbar.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not see why the price is so hi. I do not hear the difference from my less expensive system.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your review. Should you have further concerns or questions, we would like to work with you directly. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Junk remote
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote is junk. Quality is ok.. next time I will purchase a Bose
No, I would not recommend this to a friendGood soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only complaint is you can’t add rear speakers. For same price as this one you could buy a 5.1.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your review, Your feedback will be communicated to the proper department to improve our current and future product line. If you encounter problems with your product, please submit a case request at https://www.harmanaudio.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Subwoofer started to act up
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Three weeks after i had this system :( the subwoofer started to act up and if u leave nothing playing you will get a loud pop. While playing music it will stop than start again. If the song has to much bass subwoofer wont work good. With the 15 day return policy am sweared with a failed system.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We'd like to work with you directly and try some troubleshooting steps with your JBL Bar 3.1. Please reach out to our Customer Support. We're here to help.
- Pros mentioned:Sound quality
EXTREMELY DISSAPOINTED
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar was wonderful for the last couple months however, the subwoofer stopped working. Can’t get it to light up or connect to power. The sound bar sounds horrible now. Absolutely disappointed... especially after only 3 months.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Bar 3.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Received as a gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received the sound bar as a gift ,I all ready had one. I returned item.
I would recommend this to a friendspeaker system
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was an ok system, just not enough for the size of my room
I would recommend this to a friendIt only goes up to 45% in volume.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No pleased. Need th volume to be up, I don’t see 100% volume.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Bar 3.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think I overpaid for a soundbar. The sound was much better in the store.
No, I would not recommend this to a friendGreat bass and music
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The surround sound is loud but have turn volume up loud to hear them speak.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line.
The speaker went out the 1st week
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product must have been defective, because the speaker stopped working the 1st time we bought it home. We took it back to the store and exchanged for a new one and the same thing happened. I would not recommend this product until the bugs are work out.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .This isn't the experience we wanted our customers to have with our products. Please reach out to our Customer Support if you need help. http://bit.ly/30JI2G4
Bad design Bad support Stay away
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If there was a ranking below poor I would have picked it. JBL 3.1 sound bar died 1 year and 1 month after purchase. Did everything suggested to troubleshoot. Nothing works. Took 3 calls to JBL to get someone to talk with (2 weeks worth of work) Was told that the product is a month and a half out of warranty. Good electronic products do not just stop working 1 year after use. This is a defective design that the company is not standing behind. Do not buy this product, JBL product designs should be in question based on this disastrous event. I have never written a review before but a bad design and bad company response needs to be known.
No, I would not recommend this to a friend