Customer Ratings & Reviews

Subwoofer dying right after the warranty expires. Loved the system up until recently when the subwoofer started making weird popping crackling noises. Now it also makes a very faint alarm clock type noise from the back of it.

Purchased us a few months ago pretty much doesn't accept remote control input anymore from any remote control, new batteries, close range nothing works. Pretty disappointed in JBL.

hard to connect , volumn cuts in and out , or stops all together and have to change the channel and back to get it started , it has the lastest upgraded firmware as well , junk

Not much more to be said. Very poor mid range, vocals sounds hollow, no punch. Sub is extremely loud, but the lack of mid range ruins this for me. Returned for mini Polk which is awesome.

This is a very good sound bar if you can adjust the center speaker , voice is very low. subwoofer is giving out very good base and a good amount of high on the sound bar.

Was expecting a lot more from this sound bar. I had a Samsung 2011 model and the sound was much more “complete” then this jbl. Not to mention the sound kept cutting out every 5 minutes. I will be returning it immediately after 2 days of use.

Only reason for 2 stars is subwoofer keeps making loud sound like it was blown every few minutes, and not to audio bass, its very annoying. If it wasmt for that it would be the perfect soundbar

Purhcased this Soundbar for my mother in law. The basses were not deep enough, the sound quality was subpar. We actually ended up returning it for a more expensive unit.

I’ll start by saying it was easy to connect but disappointed with the sound,from a guy who has Bose and Bowers & Wilkins In the house I had no choice but to return this product.

Sounds great when it works. Unfortunately it has connection issues. Sometimes when you turn the sound down it also goes all the way up. More problems than it worth.

Although advertised as HDR capable, JBL has confirmed that it is not guaranteed to work. I have tried with multiple different brands of televisions, different Roku Ultras, an XBox One X, and a 4k Blu Ray player. The televisions receive the 4k HDR and Dolby Vision signals fine directly from the source. Once the sound bar is placed in between, the HDR and Dolby Vision signals are lost.

Worked pretty good for the first 2-3 weeks. Great sound. Lately, not so good.... Sometimes it just stops working and sometimes makes a crazy screeching sounds when I turn on the TV. Changed to an optical input, then HDMI input and back to optical... still not happy with my purchase. I wish I could return it for a new one but my return time limit has expired last month.

I'm a pretty techie guy who builds computers. Trying to get the sound bar to do what I need shouldn't be this hard. Simply trying to change the volume is a challenge. I press up and the volume goes down then up or press down and the volume might go up. Trying to change the settings is almost impossible. Currently its only playing out of 1 speaker but sounds like an old am radio channel. Buyer beware and/or purchase the extended warranty.

Purchased in Feb 2020. It's now Nov 2020 and the subwoofer is shot. I barely used this system.

I rarely ever do reviews...but always rely on them to purchase electronics (as well as go test the product in stores, if available) I'm telling you this soundbar rocks if you are looking for a sound system under $1000 that has Crisp His, very audible Mids (for dialogue) and BASS!! Did I mention BASS!! MOST soundbars with wireless subwoofers just Don't cut it! BUT JBL DID IT! I went to JBL website and they are about to release a 5.1 version...can't wait for that one to release..I will purchase that one and put the 3.1 in the bedroom! Awesome Buy..could not be happier...Everything worked straight out the box..the HDMI Arc, the bluetooth...

Sub-woofer did not pair, so I tried to pair manually. No luck. Disconnected power from soundbar and sub-woofer for 5 minute then plug/pair again. No luck. So I reset the soundbar then pair again. No luck. Contacted customer support, informed the sub-woofer is not pairing even after trying "manual pair"/"power off 5 minute"/"reset and pair". Contacted customer even didn't read the case and asked me to manually pair and if not working reset and pair. So I returned the soundbar.

Sound cuts out every so often, especially when set to Dolby. Have tried everything but just won’t be consistent.

Subwoofer makes random noises. Depending on how high pitch a sound is the sound bar might cut in and out.

Ordered it store and paid for this item . Sore said there was stock but it was incorrect. Was told i would be called when it came in stock. It has been six months and no response to my phone calls or letters. Still waiting! When i look under purchases it says too late to return. If i dont get a call back i am going to have to bring them to small claims court

This thing disconnects from the soundbar everyday, i also get a high pitched squeel randomly. IT it beyond frustrating and i am so close to returning it and getting a different unit from BOSE!!