Customer Ratings & Reviews
- Model:
- JBLBAR31BLKAM
- SKU:
- 6099919
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the sound quality, bass, easy setup, and price of the 3.1-Channel Soundbar System. They describe the sound as "great" and "awesome", the bass as "unbelievable", and the setup as "really easy". Customers are negative about the remote control, connectivity, durability, and mid range of the product. They mention that the remote "functions poorly" and "could be designed better", and that they experienced "connectivity issues". Some customers also complained about the durability of the product, with one person saying that they "blew the sub way too quick". Others mentioned that the product "did not have a mid range".
This summary was generated by AI based on customer reviews.
Sub woofer wouldn’t connect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried numerous times to get the sub woofer to connect. Tried various methods. Contacted JBL directly. Took them five days to reply with the same directions that the manual said. So we returned it and got a Vizio soundbar with a slim wireless subwoofer and had zero issues getting the sub woofer to sync.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We're sorry to hear about your experience with our JBL Bar 3.1. We're always looking for ways to improve. We'll make sure this gets to the right team.
- Pros mentioned:Sound quality
Great Sound!! A++++
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So after a couple of weeks with the new sound bar I have to say it is one of the best I ever heard. I upgraded from a Samsung HW450F and have to say 100% different. Everything is more clear and the bass is incredible. I watched the new King Kong movie and just watched Dunkirk last night and absolutely fantastic, a couple of times my wife and I jumped because the sound was so amazing lol. I'm 55 years old and still like to rock out also and playing music on the sound bar is equally amazing. I actually have to turn the bass down a little to balance it out. I was so impressed by this sound bar that I bought my son the same one for Christmas! And now he is amazed by the sound and won't stop talking about it lol. I ended up getting mine for a great price over $175.00 off. Buy this sound bar and you won't be disappointed. Are there better sound bars out there? probably but you'll pay more for a lesser sound. It's just my opinion and I'm sticking by it.
I would recommend this to a friend Good sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this open box purchase, you think it might miss a cable or 2 which they are missing by the way but missing the REMOTE is very frustrating and on the description does not said it missing REMOTE I ask the guy who brought the package to the pick up drive through and I ask him if the remote is the and he yes yes it is . Big lie the was no REMOTE
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Not too great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is unsyncing with the subwoofer everyday. When it works, it sounds great.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for reaching out, we would like to work with you directly. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Sub failed, now soundbar won't turn on
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had my soundbar for less than a year. I had to exchange it the first time because my subwoofer would make loud popping noises. Now a few months later the soundbar itself will not turn on. I will have to send it back under warranty. I just want my money back at this point. I would not recommend this product!
No, I would not recommend this to a friendunderwelming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.started out with a similar 3.1 system from JBL. Ended up switching to this due to connectivity issues I was having with the JBL. Saved some money over the JBL and haven't had the some connectivity problems, but the sound itself is far inferior to that of the JBL. In hindsight, I would have stuck with the JBL and tried to work through that.
No, I would not recommend this to a friendSuper hard to pair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I went to pick up my product the guy at Best Buy automatically told me “if it doesn’t want to pair press the button on the back” when I got home and tried pairing the product it did not work. I tried for hours and it just wasn’t happening . Wouldn’t recommend it so I returned the product
No, I would not recommend this to a friendBrand response from JBL Support
Posted .This isn't the experience we wanted our customers to have with our products. Please know that you can reach out to our Customer Support if you need help with troubleshooting and set-up. We're here to help.
Bass sounds blown
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bass sounds good till certain parts of things with bass. Sounds blown
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Bar 3.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
DON'T DO IT!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OMG ... WORST SOUND BAR EVER!!! I was really surprised because JBL is usually a good product. TRUST ME. It's NOT what you want and it will never sound anything greater than a tin can. Go for the Harmen Karden or Sonos. Yes a bit more money but at the end of the day, the sound quality is perfection ... from a SOUNDBAR.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Was supposed to be Like New
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was good while lasted...blown after less than a year
No, I would not recommend this to a friendContinuous noises and disconnects
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer became popping and started observing continuous noises and disconnects after 6 months from the purchase. Does go noisy after few min of re-pairing. Totally wasted money and annoyed by popping bass noises. Don’t buy it.
No, I would not recommend this to a friendIt never worked
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return three times for repairs but luckily the third time, Best Buy let me exchange it. The sound was good when it worked, but the subwoofer was junk. It made a really loud fireworks noise. Very heavy, huge, took up a lot of space.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .This isn't the experience we wanted our customers to have with our products. Please know that you can reach out to our Customer Support if you need help with troubleshooting and set-up. We're here to help.
Returned
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned due to malfunction, I installed it in my house and it did not work, we tested in the store and they did not work either, later I found out that JVC was bought by the Chinese and I understood, poor quality
I would recommend this to a friend- Pros mentioned:Sound quality
Much better than expected!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.JBL has always been a top brand when it comes to audio speakers and this sound bar is no exception. The highs and mids are excellent and the bass is thunderous and clean. You will not be dissapointed with this sound bar. It rivals sound bar systems that cost twice as much. The best thing about it for me was I am able to use my cable remote to control the volume. I only need to use 1 remote to control the sound bar, TV and cable box.
I would recommend this to a friend Useless
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fiance bought this unit for me for my birthday and the speaker gave occasional feedback. Now the soundbar has turned off and will not turn back on. I purchased on 2/12 and it stopped functioning on 5/2. Do not buy!!
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Bar 3.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Buy a different brand.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sub stopped working after a year. JBL was no help. Told me to take it into an authorized dealer in Maryland. I live in Illinois.
No, I would not recommend this to a friendOpen box item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work at all. Had to take time out to pack it up again and return it to store. Completely Unsatisfied with this purchase
No, I would not recommend this to a friend- Pros mentioned:Easy setup, Sound quality
Awesome soundbar!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have done a lot of research over the past month looking for the best deal on a good soundbar. I looked at a few big name systems and was not impressed with reviews and specs that I read on several websites and professional review sites...until I happened onto the JBL 3.1 Bar with 10" Subwoofer. Reviews said this thing had massive bass and clear concise mids and highs. I did read that the settings were kind of sparse but the preset settings for movie, sports, talk, etc...are very good and the middle channel for voice is just about perfect. I have trouble hearing voice dialog on a standard tv speaker and this soundbar really shines in that the voices are clear and I have no problem hearing them. Setup was so easy that my grandson could have done it. I have a Samsung 58" NU7100 that is in my opinion a very nice unit. The speakers...meh....not so much. I plugged the included HDMI cord from the soundbar into the HDMI ARC jack on the tv and soundbar, plugged the subwoofer in, punched the pairing button on the back and voila...it was ready to go. I just had to make a couple of settings changes on the tv and I was ready to watch Saving Private Ryan at 32 volume. Holy crap! I set the bass at 22 and it rumbled my house and I could feel the rumble in my gut in the beginning scene and the bridge scene. It blew me away with how it sounded like I was right there. Unbelievable. I highly recommend this unit if you are looking for a good midrange soundbar with high end characteristics. The price is higher than the same tier competitor but well worth it. I actually received a $50.00 off coupon from Best Buy for anything over $100, so I used it. Great deal.
I would recommend this to a friend Not a good selection in sound bars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor directions accompanied this speaker. Ended up returning the unit due to the inability of setting it up properly.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return a month after purchasing 2/28/19 Because Bluetooth subwoofer would not pair to bar.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Bar 3.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.