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Customer Ratings & Reviews

Model:
JBLAUTH500BLKAM
SKU:
10147169
$925.00

Customer reviews

Rating 4.7 out of 5 stars with 145 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.8 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-145 of 145 reviews
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great smart speaker for large spaces

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cant find much to complain about with this massive JBL smart speaker. It is heavy, feels well built, and personally I like the retro aesthetic as well as the black and gold color scheme. Setting this speaker up was pretty much as easy as plug it in and go. As soon as I opened the JBL app it was looking for a new device and found this smart speaker within seconds. Within the app you can make some basic EQ adjustments. Essentially bass, mid, treble each have their own slider you can adjust up or down an arbitrary amount to your liking. You can also skip forward/back or play/pause music within the app, but only certain providers are supported. Spotify is not supported within the JBL app but this speaker works perfectly fine using the Spotify app or google/alexa to tell it what to play. Sound quality is good out of the box in my opinion and will have no issues filling almost any space with whatever you decide to play on it, and Dolby Atmos is supported. Multiple tweeters and mids as well as a large ported downward firing subwoofer that really gives this speaker some depth. Provides good combination of lows/mids/highs and doesn't sound weak in any sector. Sound quality remains free of distortion even as you approach max sound level. Max sound level to be used with caution in most environments, this speaker will pull nearly 300watts of total power. Supports both alexa and google assistant, during initial setup in the app it allows you to set up both or just an individual provider. I use Google assistant and getting it set-up and added to a room in my home was very easy. If you opt to purchase multiple of these JBL speakers you can set them up in either the google home or alexa app to function as a multi-room system but there is no direct support for this in the JBL app. Also the functionality of multi-room systems in google home has recently changed so be mindful of that. Overall a really nice quality speaker from JBL that is extremely easy to set-up and provides a great experience.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Loud, High Quality Speaker with Retro Design

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is incredible. It captures the highs, medium and lows very well for its size. It was extremely easy to connect to my WiFi and to all my devices. It also features great options for online music streaming through the JBL One app. There is no power button which is the only odd thing I have noticed. It does not seem to matter and possibly allows for a quicker connection when you want to listen to it. I believe it simply goes on standby mode when it’s not in use. It also does not come with a remote control, but it really does not need one since the phone acts as a remote, and it is always essentially “on so there is no need for a remote control to turn the speaker on or off. The equalizer is fully adjustable for all preferences. I tested it with various songs with deep bass, vocals, instrumental, etc. and it absolutely sounded amazing for all genres. Overall, I am very happy with this speaker and would definitely recommend it to anyone looking for a loud, high quality speaker with a retro design.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 2 out of 5 stars

    Great aesthetics and sound, but not much else.

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ultimately, this is an aesthetic purchase, if you make it. PROs: The audio quality is FANTASTIC. In a time that manufacturers are making everything to be portable and smaller, this is a full-size home speaker with amazing sound. The use as a smart-speaker is also quite nice. I've never used a home-hub style device in the past, but it is very convenient to be able to say "set the temperature to X" rather than having to walk over to the thermostat. NEUTRALs: The appearance is a matter of taste. They went with a very 70s appearance which makes this device stand out from the crowd, but is ultimately up to you if it fits with your decor. The size is a factor as well. If you live in a small one-bedroom, you likely don't have anywhere to put something of this size. CONs: The price - for what you're paying, you can get far more versatile devices. Connections - This speaker has an ethernet port which is good, because the initial WiFi set-up was a nightmare. I tried numerous times to get it to work, restarting the phone, trying different networks, reinstalling the app, and eventually it did work, but this took several days and required reaching out to the company for help (and I'm a very tech-inclined person). There is also just a 1/8" headphone jack on the back if you want to run a line-in. This means that while this is targeted at audiophiles, you cannot connect most audio equipment to it without adapters. You would expect at least an RCA-style red/white wire combo. Further, at this price, you are looking in the same range as high-end soundbars and other systems which can also connect by Bluetooth to your phone. No HDMI to use with a TV, no audio connectors to use with a broader sound system. Just a highly stylized and powerful Bluetooth speaker. Finally, without having a screen it can be difficult to interact with. When you have a smart device with a screen, you can have it play music and interact with the music easily. You can see what's playing if there's a screen. With this device, it will start playing music and provide no information on the song, playlist, anything. ULTIMATELY - The only reason to buy this speaker is if you really like the aesthetics. If you have most any other modern electronics, this will look out of place and you can find excellent products that will look more modern with the same utility.

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback on our JBL Authentics 500. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support. JBL

  • Rated 5 out of 5 stars

    Decent sounding retro looking speaker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I like about this speaker is retro looks it brings to my room combine with decent sound quality and ability to use both google and amazon vioce assists. Currently for me I have replaced my nest audio speaker with the jbl authenics 300 just for the extra laudness and bass this new speaker brings does all the same things as my nest audio just a bit better. The nest audio now lives in the living room. If you are interested in buying it I would definitely go check it out at your local bestbuy

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Chrisp and Clear Sound

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Regarding the sound quality. It is very crisp and clear. It does lack a little base but that is to be expected from a speaker that has smaller drivers and no subwoofer. The sound quality is still excellent. It is supposed to include Dolby Atmos, but I couldn’t hear that at all. That may be because I was just listening to music. The app is basic and allows you to change sound settings, set up the speaker including assistants and change some settings. I found the app to do its job although it was a little cluttered and not laid out that well. The various features of the app should be better separated into pages and less cluttered. The features of the app all work as intended. There are bass and treble controls on the top of the unit that have nice LED indicators to show where the current setting is. There are equivalent settings in the app. There is no EQ in the app and only the ability to set base, mid, and treble. An EQ in the app would be useful. There is a single button on the top that controls, play, pause, forward, and reverse depending on how many times you press the button. This works as intended and is easy to use. The speaker does include Alexa and Google assist features. I was only able to test the Alexa assistant. It was a little tricky to set up in the app, but it does work great once set up. There were no problems hearing my voice and responding correctly or playing music asked for. There is a switch on the back to enable or disable the voice assistant. There is, however, a bigger issue with the speaker. You need to turn on the switch for the voice assist to use the speaker as an Alexa device. What this means is that if you already have an Echo in the room, you can’t use it to listen to music on the speaker. When turning off the assistant with the switch on the back, you should still be able to listen to music on it using an existing Echo in the room. One last thing is that the speaker is huge and heavy. Don’t let the photo in the listing fool you. I guess the size is needed in order to provide the best sound, but you need to have the space for it. A very good speaker with excellent sound quality but the app needs rework and there needs to be the ability to listen to music on it with an external voice assistant.

    I would recommend this to a friend