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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1278 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers admire the exceptional sound quality and powerful bass that this system provides, making it a favorite for audio enthusiasts. Users also frequently highlight how simple the setup process is and appreciate the overall ease of use. While the performance is generally praised, some individuals have noted occasional issues with connectivity and the responsiveness of the remote control. Additionally, a small number of users have experienced difficulty getting the Dolby Atmos feature to activate as expected.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,278 reviews
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a good product just found a better deal on a different higher end setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    what a home needs

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All around you need that sound bar .it turns your experience in watching TV into something else It is worse it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Best purchase we made for our new home!!!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Great but defective!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great and all only I feel as if the one I bought was defective. It will not connect to my tv every so often and it’s becoming an issue to keep trying to re-connect it every time I turn my tv on.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great movies sound just like you are in a theatre.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overwhelming expectation great great im very recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    loud and good for the money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    subwoofer checked out on me 1 week after the warranty was up . the Best Buy protection plan covered it and refunded my money so I can purchase another item for the same price .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product at a good price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar is a great value considering its performance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New house new system

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this system and sound that it brings to our new home. When its football season the sound is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just made a huge upgrade to my home theater! This makes me feel so immersed in my movies and shows! And for the price it’s great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They are very good and I am enjoying them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The items are very good and I am enjoying them so much

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bad Advice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Samsung is 2016 and apparently that’s why the HDMI ARC does not connect with the sound bar. Instead using an optical cable. I told the sales representative about the age but he insisted “if there’s an HDMI ARC port then it will work”. Now I’ll never know what sound could have been.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Good sound but Lacking in bass

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the 500 soundbar and 10” sub and im gonna be honest, i was disappointed. The soundbar sounded really good and delivered good atmosphere but when it came to bass it was really lacking in it. You would think a 10” subwoofer would sound better than a samsung 6inch subwoofer. Decided to take it back and put together my own klipsch system (don’t recommend buying from best buy as they charge more than klipsch does on amazon or their own website)

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your feedback. Our JBL Bar 500 has on option to adjust the bass level from Level 1 to Level 5. This will allow you to adjust the bass to your preference. Subwoofer placement also place a role on the performance, although low frequencies are non-directional, room acoustics like reflections and standing waves make placement important, with corners often being the most effective spot. JBL

  • Rated 3 out of 5 stars

    Didnt care for the sound qaulity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected a lot more from the system than what I received. The subwoofer itself really didn’t do much of anything. And the sound bar gives me the same issues of the single sound bar that I currently have. It’s a powering on and off issue that continues to happen on its own even when you have the device powered off it wants to constantly keep turning back on. And it’s not much better than the sound of the TV volume if I’m being honest. I can’t recommend this particular item just because of my own personal experience it was returned

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    a sound that you will enjoy with your family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional service. The cash and credit purchasing process is very easy and fast. The staff is very friendly.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Average

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good movie theater speakers, does turn off with Sony tv randomly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ms Wije

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best soundbar that I bought and was so happy with the purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound quality could have been better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speaker did not sync automatically with the subwoofer out of the box and no clear instructions. I had to Google how to do it manually. The sound is not that clear and the bass is inadequate

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 3 out of 5 stars

    Bass for the buck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good system has good bass and treble is great quick installed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just Awesome!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked the JBL 9.1 sound bar so bought the bar 500 for a smaller room. The dialogue enhancement feature works really well for all types of movies. I highly recommend this product.

    I would recommend this to a friend