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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1278 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers admire the exceptional sound quality and powerful bass that this system provides, making it a favorite for audio enthusiasts. Users also frequently highlight how simple the setup process is and appreciate the overall ease of use. While the performance is generally praised, some individuals have noted occasional issues with connectivity and the responsiveness of the remote control. Additionally, a small number of users have experienced difficulty getting the Dolby Atmos feature to activate as expected.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,278 reviews
  • Rated 5 out of 5 stars

    drew buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great i will get it again, i will recommend my family member

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound bar for smart tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed quickly and easily. Paired right up with lg smart tv. Would like to get wireless remote speakers at later date if available.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Sounded ok definitely needs improvement...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sub really does pack a punch. And the sound bar does sound really good but there is absolutely no audio adjustment on the sound bar and there is no different sound modes. half the time when you're watching movies You can't even hear what the people are saying Because the sound effects are so loud And there is no way to adjust.. I also had a problem with the subwoofer cutting in and out. I ended up returning this sounds bar and going with a Samsung.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Mr

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps disconnecting and giving no sound, connects briefly and disconnects in few minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JBL rules

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love JBL they always make great speakers and this one is no different, it enhances everything I watch no joke!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Customer service and great price and good cu

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Fair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only problem is that every time I turn it off I turn it on again. I have to pair them every single day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You want quality and quantity.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not something ordinary, step out of the ordinary and experience something original just is JBL.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JBL 5.1ch Soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grand combo Sound Bar and Sub Woofer. Easy installation. Great price. I'm really happy with this purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dissappointed in product performance

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker with more power,not impressed with any noticeable advantage

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great help

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who helped me in the store was wonderful. Knowledgeable had great customer skills and direct me to the right product that I really need.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good for the price

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this soundbar/sub a lot but unless turned up to highest level its not as pronounced. The scrolling display is a little distracting.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound when work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Souds good, just that came like a small defect because box looks like someone drop it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Dont buy disconnects randomly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the sound bar. It had great sound, but it disconnects randomly. The only way to reconnect it is to unplug it and replug it in. Then it has to go through its recalibration. I am going to return it.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you taking the time to provide us with your feedback. Here are some troubleshooting steps that can help isolate the issue with your JBL Bar 500. First, unplug the HDMI cable from the back of your soundbar then unplug its power cable for about a minute. Next, turn on your soundbar. If the issue remains, we would like to know more details about the issue for us to provide an accurate resolution. You may contact our customer at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST) JBL

  • Rated 5 out of 5 stars

    Still great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice soundbar. We also have the previous BAR version. This one adds Dolby Atmos. Airplay works great. Also requires the improved JBL One app for setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best surround sound system

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my JBL surround sound system. This is my second one to buy my son took my other one. I had to go buy another

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase experience! Easy to have the in store pickup setup and executed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this soundbar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar is just right for me. Try it in the store if possible before buying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a cinema in the comfort of your home

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV in combination with this sound system is a winning combination.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent dolby atmos sound bar

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound bar with powerful bass and dolby atmos.

    I would recommend this to a friend