Customer Ratings & Reviews

The product is so quite good, the speaker should be tuned up a little bit more

JBL Why? Ok, if you're going to release a nice soundbar, please do your customers a favor, and make sure it works properly! Sounds cuts out on Mute or soft volume passages. As an AV Pro, I need and rely on my products to work as described. And to be fit for purpose! As an installer, I do not want to find and update the firmware. That should be YOUR responsibility as a company. While the bar sound good, that means nothing if you can't hear it! Having to adjust the sound bar everytime it gets powered on is a complete hard no for both myself and my customers. I am NOT a beta tester for your products.

Great for music. Horrible and overwhelming surround for TV/movies. Ambiance sounds are over the top loud while vocals are low. For TV use, it sounds best in stereo. Im taking mine back.

Guess I should have checked these one star reviews before purchasing this... Connects to the TV just fine, HOWEVER, the sound is no where near as good as one would expect and the JBL One app is trash and won't connect to the wifi. Initial setup seemed to be fine, until the software update got to about 80%. It never made it to 100%, although the soundbar display said done and would not connect back to wifi again no matter what is done. Recommendation... Allow users to use the "advanced" features from the remote instead of forcing people to use a horribly designed app.

Had multiple problems with it linking up automatically with my TV.

After 4 months I am still not overly impressed with the sound quality of this soundbar that I was talked into spending extra money on. Right now Meh at best.

Its just an ok product nothing special. There are better out there.

Not the best sound bar for the price. Definitely expecting more.

Sound is ok but voice enhancement is poor. IMO this sound bar is mediocre at best and keep in mind I’m a JBL guy. Love most of their speakers. Still have a pair of Decades I bought in 1978.

I was excited about this soundbar, but the surround speakers sound like have constant whispering coming out of them. When watching something quiet, there’s this rustling sound coming from it and it ruins the listening experience. It has the potential to be great, but I’m certainly disappointed in it and I’m past the return window so I’m stuck with something I feel is inferior and was very expensive.

This unit is nice for the price but I was not that impressed with the overall sound quality. I was looking at a Bose system and I know I’d have to pay much more but the sound quality is better, in my opinion.

I made the purchase to pick it up at the nearby store and when the time was up they wrote to me that it was not available for pick up, I had to cancel the order because I was disappointedI, was very excited

7/3/24 The Samsung 65 " TV and JBL Soundbar has not worked properly since the day it was installed. At lease 3 to 4 times a week the soundbar will either come on at startup or drop out during use. In order to restart it I have to do a recycle he power cord. Not what I expected to have to live with for $2400 system.

the previous SB400 makes this soundbar subpar. i had to return it and send my broken SB400 for JBL authorized vendor to fix it..i had to return with zero regrets.

My bar500 would drop out during mid movie. It had happen multiple times. I decided to return because it had happen too many occasions. The sound is decent for the price, a little muddy on my end.

This soundbar has decent sound if you plug it in via HDMI ARC. If you connect it via Optical, you will have VERY noticeable audio delay (i am aware that Optical is always suceptible to delay, but this soundbar has much more delay than others ive owned in the past). Also, the sound bar DOES NOT WORK unless i reboot it every day. No, i font mean hitting power on the remote. I mean physically remove and reinsert the power cable.

This item worked perfectly after the initial setup. Since then, we’ve had nothing but connectivity issues.

Either I’m dumb and don’t know how to plug it in or it just doesn’t sound that good. It does not sound “3D” or whatever. I already tried changing the settings and everything.

It wouldn’t connect to the TV more time looking at it than listening to it. I’m glad I returned it.

Could not connect to new tv. Tried taking it back and was given instructions on how to connect it. Still doesn’t work. Will have to take it back. Really disappointed.