Customer Ratings & Reviews
- Model:
- JBLBAR500PROBLKAM
- SKU:
- 11113238
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the exceptional sound quality and powerful bass that this system provides, making it a favorite for audio enthusiasts. Users also frequently highlight how simple the setup process is and appreciate the overall ease of use. While the performance is generally praised, some individuals have noted occasional issues with connectivity and the responsiveness of the remote control. Additionally, a small number of users have experienced difficulty getting the Dolby Atmos feature to activate as expected.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
DO NOT BUY THIS
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!!!!!!! I’ve had this soundbar less than 3 months, and after 3 months, the soundbar loops on reset mode and is unable to connect to WiFi, Bluetooth, or the JBL app. Terrible product.
No, I would not recommend this to a friend Lackluster bass
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned due to lack of bass. It was lackluster all around but the bass was non existent.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your feedback. We're always looking for ways to improve. We'll make sure to pass this along to our development team.
Not enough bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer is not pushing out the base that it’s capable of. I have an older model of this with the same wattage rating yet is considerably better. It doesn’t require an app to set the equalizer like this one does. Using the equalizer to try and get more base out of the sub only makes this sound bar, not as crisp.
No, I would not recommend this to a friendjbl -dont buy unless you can put up with resetting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i should rated over average but you consistently have to rezinc the sound bar by plug it back in for a reset
I would recommend this to a friendJBL 500 Soundbar No Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had (2) new JBL 500 soundbars installed with new 75 inch Samsung smart tv. Geek Squad installed 1st soundbar, lasted for 3 days, until sound quit. Geek squad replaced with another JBL 500, worked for less than 2 days. Had GS replace with another brand soundbar. No issues since soundbar replaced.
No, I would not recommend this to a friendSounds great when its working
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When i first hooked it up it was great. Then screen became distorted but system still worked. Now after 8 months display on soundbar doesn’t come on at all now and random times sound works. Tried everything i have read to fix it. Seems like junk to me now. Spend my time trying to get it to work than using it. Everything is connected where it should be.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great sound, terrible software… or I got a lemon
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to unplug and reconnect every time I turn the tv off Sound quality is excellent but has a lot of software issues
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We'd like to work with you directly to address the issues you're experiencing with your JBL Bar 500. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
Turns on/ No sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received 500.1 turns on but got no sound. Got directed to Update software.
I would recommend this to a friendMight be great for small room
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I came from a Bose trying to be more cost conservative but it just wasn’t the same. It sounded better in the store but when got it home the quality wasn’t the same.
No, I would not recommend this to a friendWatch out poor product and poor policies
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement that stopped working and still under warranties. Since the original was on sale I had to pay the difference in cost for replacement. Plus pay for warrantee. Not a great deal since original quit working. Store polices were different based on who you talked to. Had to drive in to store twi e son e it kept changing.
No, I would not recommend this to a friendDefective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker turn off by itself, and the only way it goes back on is when you unplug it and plug it back in. And the few times it does work the sound comes and go.
No, I would not recommend this to a friendIt’s ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume numbers could off been higher and base sound also.considering it’s a JBL
No, I would not recommend this to a friendIt's OK...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not buy this again. I think Sonos outdoes JBL in this catagory.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Expensive piece of garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every couple of minutes, the sound pauses for a couple of seconds. This happens constantly. The sound when working is good. Bass setting is 1 to 5 and there is no other equalizer settings. I want to return this garbage.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We're here to help with your JBL Bar 500. We'd like to know more about your setup so we can give you some troubleshooting steps. Try to use a different HDMI cable, or Optical cable if available, and try to test the soundbar with a different source. Observe if the same issue persists. Please contact JBL Customer Support so we can work with you directly.
- Cons mentioned:Connectivity
Read My Lips
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar would not stay on all the all tomeBRraf my lips
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We're here to help with your JBL Bar 500. Please try to power cycle the soundbar by unplugging it for 30 seconds, then plugging it back into a power source. To isolate if it's a power-related issue, try plugging the power cord of the soundbar into a different outlet. Check if there's any damage on the power cord, or try switching the power cord of the soundbar and the subwoofer to see if the issue continues. If you need more help, please contact our customer support for further assistance via our official website or toll-free hotline.
- Cons mentioned:Connectivity
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnect from tv. Than, does not work at all. Bluetooth does not work. I feel frustrated because I have been ripped off. Than Best Buy only give you 13 days to return it.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We're here to help with your JBL Bar 500. We want to work with you directly so we can isolate the issue. We recommend using a different connection and try connecting different source devices. Please note that this product comes with a one-year warranty, please reach out to JBL Customer Support for further assistance.
- Cons mentioned:Connectivity
Wireless connectivity is trash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connection issues. We were really excited about this purchase and couldn't wait to try it out during March Madness. Unfortunately, the wireless connection would fail after just a few minutes of play.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We hear your feedback regarding our JBL Bar 500. Please note that we best recommend connecting the soundbar via wired using HDMI or Optical cable. Bluetooth or wireless connection often experiences wireless interference and delays. To avoid interference, always have a clear line of sight between the source and the soundbar. Be aware of obstacles in front of your devices. For more help, please contact JBL Customer Support.
Not a pleasing sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge jbl fan, but the sound was just not very good. The balance was poor and the bass could not be tamed. The room correction was nice and it did spread the sound well, but overall the sound was harsh at times and muddy at others. Ended up returning.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback on our JBL Bar 500. We're always looking for ways to improve, we'll make sure to pass this along to our development team.
No-show for appointment appointments multiple time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot review this item as geek squad has failed now on four occasions to show up for scheduled appointments to install it. It appears they don’t have enough people working for them and the ones who do tend to get sick all the time. Last time I will buy anything from Best Buy that it will require an installation
No, I would not recommend this to a friendPoor installation with Total Tech membership
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is related to the installation of our new JBL Soundbar installed by a Geek Squad subcontractor. While the the sound worked before they left, when I went to watch my Netflix account, there was no sound thru the soundbar. We have a Total Tech membership but Best Buy customer service refuses to send someone to our home to fix it without charging a $100 fee for the service. I feel if it's not done properly the first time, Best Buy should make it "right". We are in our 70's and totally NOT tech savvy!
No, I would not recommend this to a friend