Customer Ratings & Reviews

I've had this for a couple weeks now and I successfully hooked it up to my TV and had it working. Unfortunately, the sound will only intermittently will work when watching TV. Sometimes it works, sometimes it doesn't - and pressing the TV button on the remote does nothing. Look elsewhere.

Very disappointed with this purchase. Constantly have to unplug it and plug back in to get it to work. Also rarely syncs up audio with video.

Doesn’t meet up to the standards we expected for the price. We’ve been Bose buyers for many years and decided to try JBL but now I wish we’d have gone with Bose. After the return period it started blanking out on occasion and we have to shut it down and restart again. Very disappointing purchase.

I was really looking forward to using this soundbar, and i bought it “Open Box Excellent” from Best Buy and that was a big mistake. I opened the box when I got it home and was very disappointed. The soundbar/subwoofer set came with NO POWER CORDS & NO REMOTE! This was a HUGE DISAPPOINTMENT because I wasn’t able to set the soundbar or subwoofer up because I didn’t have any power cords to power the system and there was no remote to set up the soundbar/subwoofer system.

Please do not trust online open boxes stuff because online saying excellent condition staff and when you receive the staff most the time stuff is a damage, not worth it Best Buy has a very rude customer service

The JBL Sound bar keeps kicking out. I called tech support 4 times on the sound bar. If this JBL goes out one more time it's going back to Best Buy in Conway.

Sound is great when the bar works. Sound keeps going in and out.

I purchased an “open box” item that was marked as in “excellent” condition indicating that no items would be missing. Well, turns out there was no remote or HDMI cord. Definitely false advertising.

Dosent hook up well to my 4k smart tv and sound is poor

Very disappointed. Purchased this after a 4 year old JBL system died. Sound randomly cuts out and could only be fixed by disconnecting from power. This happened multiple times daily and after trying every possible device configuration, it was returned for a Sony that has worked perfectly. Never again.

I can't figure out how to make this thing stay on.

Terrible. Bought 1. It worked a few days then just cut out. Had to unplug the power cord and replug it. Returned it, got a different 1. Same issues. Returned it and got something totally different.

Product was defective Best Buy wouldn’t replace. Customer service no help. Jbl directly helped with warranty

Don’t like it, sound bar was disconnected automatically

I expected this to be a great entry sound bar except it doent work. I spent 4hrs trying to set this up with pass through setup and wifi and blue tooth....and the onlu thing that worked on it to tell me it functioned was the calibration test. I dont recomend and will return it immediately.

I dont know if it is any good or not. We bought a Sony TV and sound bar. The soundbar we chose wouldnt work. So we purchased this sound bar. Our tv wontwork with it.

Constantly have to reset unplug and plug back in, it’s got issues I wouldn’t buy unless you have money to throw away.

Worst item I’ve ever bought and the worse part is that they lied on the website about the quality sound of it. Definitely not satisfied and it’s not worth the money. They have surely lost mine business.

Stopped working in one year and one month. Do not recommending

I wanted an Atmos sound system for my new Oled TV, but I didn't want a 5.1 or 7.1 system. I used to have a normal 2.1 LG soundbar that cost me around $150. It was fine, nothing spectacular, but far better than flat screen TV sound. I was amazed at the quality of sound from this setup. The subwoofer is gigantic compared to the average 2.1 system and produces HUGE amounts of bass, even when the bass is only at 2 or 3 out of a max of 5. Video games and movies sound great!!! The Atmos technology gives a new layer of sound that was missing from my non Atmos system I had before (when Atmos is available, some content just uses surround or dolby... it all sounds good, though.) The Atmos sound does give you a more immersive sound experience, where sound honestly does sound like it's coming from different areas of your room. But since it's just a 2.1 system, the sound you hear is never really going to sound like it's coming from behind you, but the sound you hear during some movies or nature shows sounds like they are coming from different areas infront of you. There have been times while watching TV, where I had to mute the sound, because I thought that what I was hearing was my dog upstairs or my cat messing around in the next room over, but it was actually just the sounds from the movie/show I was watching. They were being projected so well that I thought the sounds were coming from the walls of my house!!! I never experienced sound like that from any speakers I've ever used. Also, the bass is no joke. It's honestly like having movie theatre level bass in your home. So if you live in an apartment or multi family dwelling, and you're not careful, you may get sound complaints because it literally shakes the walls. So if you want quality sound that immerses you in movies and your favorite shows and you don't need to have speakers all over place, this soundbar won't disappoint you. And it's a huge step up from the ordinary, $200, 2.1 soundbar systems you may have bought in the past.