Customer Ratings & Reviews

Thank you for bringing this to our attention. Our JBL Boombox 3 Bluetooth connection will perform well for up to 30 feet. The issue you have experienced with the speaker is likely due to something interfering with your wireless Bluetooth signal, such as microwaves, refrigerators, and other powerful electrical devices. Try moving away from these items, including going outside. Please feel free to contact our customer support directly for further assistance.

Thanks for your inquiry. If it is only sometimes that there is too much bass, we need to determine the common denominator. For example, if it only happens on a certain album, you may want to adjust the EQ to reduce the bass a little bit while listening to that album. But if it only happens when you are using a specific streaming service or app, you might want to check with the service or app to improve the sonic quality. However, if it appears to be completely random, try reducing the low-frequency settings in the EQ to find a happy medium so that a typical recording doesn't lose too much bass, but recordings with extreme bass are less excessive. If there is always too much bass regardless of the source or song, this means that the problem is not with the source material. Please try to turn your equalizer Off. Also, to determine if the problem is in the source device, try connecting the speaker to a different device. If the issue persists, please do a factory reset by pressing the volume (+) and play button for more than 3 seconds while your JBL Boombox 3 is On. If you need more help, please contact our customer support.

We appreciate your time in providing feedback on our JBL Boombox 3. We understand that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to submit your feedback to the appropriate team.