Customer Ratings & Reviews

We're here to help with your JBL Charge 5. While it offers up to 20 hours of battery life, this may vary depending on volume and music content. If the speaker doesn't meet the advertised playtime hours even at low to mid-volume levels, please contact JBL Customer Support, so we can assist you.

Thanks for reaching out. We'd like to know more about the issue you're experiencing so we can help you with your unit. Please contact our customer support via our official website or toll-free hotline. We're here to help.

We appreciate you taking the time to provide us with your feedback on our JBL Charge 5. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support via our official website or toll-free hotline.

Thanks for reaching out. Please try to do a forced power cycle on your JBL Charge 5 by holding the power button for 30 seconds while it's not connected to a power supply or charger. You may also try using a different USB cable and chargers rated at least 2-amps. See if there's any sand or dirt in the speaker's charging port, then clean it with compressed air. If the issue continues, you may contact our customer support service via our official website or toll-free hotline for further assistance.

Thank you for your feedback on our JBL Charge 5. We understand that it didn't meet your expectations. It has up to 20 hours of battery life. This may vary depending on volume and music content. If the speaker doesn't meet the advertised playtime hours even at low to mid-volume levels, please contact JBL Customer Support, so we can assist you.

Thank you for taking the time to provide us with your feedback. We'd like to work with you directly to troubleshoot the issues you're experiencing with our JBL Charge 5. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.

Since the unit was purchased recently and the rubber is coming off as well as having static noises, you may have it replaced with a new one from the store where you bought the unit.

Our JBL Charge 5 has up to 20 hours of battery life. This may vary depending on volume and music content. If the speaker doesn't meet the advertised playtime hours even at low to mid-volume levels, there could be a problem with the battery of the unit. Please contact our Customer Support, so we can assist you.

We're sorry to hear about what happened. Please try using a different Type-C Charging cable and wall charger for us to check if the speaker will charge and power on. You may also try charging to a different power outlet. if the problem persists, please contact us, so we can assist you.

This PartyBoost feature will not work on a PC/Laptop.They can only connect to another Charge 5 for a stereo pair using the PartyBoost feature via the JBL Portable app (to switch between stereo mode and party mode). We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team.

Thanks for letting us know. Please know that it's possible that the battery is losing its capacity. Volume and usage can affect the battery's life. In addition, please know that the battery wears out over time. Even if listening at maximum volume to heavy bass music, the battery should last longer than 60% of the published playtime. You may contact our customer support for further assistance.

Thank you for bringing this to our attention. Here are some things to try that often fix these issues. If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.). Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output. Try other electrical outlets at your location to be certain it is not a local wiring issue. Charge the product overnight for at least 8 hours. Check to see if there is dirt/dust on the charging port of the speaker. Check to see if there is damage/ bent pin/s on the charging port of the speaker. Try plugging the Cable to a Laptop/Computer. If none of these fixes the issue, Please reach out to JBL Customer Service for technical support and assistance. https://bit.ly/3vpj6Dn

We appreciate your feedback on our JBL Charge 5. This is not the experience that we want you to have. If you need more help with the unit, please contact JBL Customer Support. We're here to help.

We appreciate your feedback on our JBL Charge 5. We understand that it didn't meet your expectations. We're looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you need further assistance with your unit, please reach out to our customer support. We're here to help.

Thank you for taking the time to provide us with your feedback. We are sorry to hear that the PartyBoost feature of our JBL Charge 5 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.

Thank you for taking the time to provide us with your feedback. We are sorry to hear that the power of our JBL Charge 5 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. . If you have any questions or concerns about your device, please contact our customer support service via our official website or toll-free hotline.

Thanks for your feedback. Our JBL Charge 5 has a maximum music play time of 20 hours. This can vary depending on the volume level and music content played from the source. If you need more help, please reach out to our customer support for further assistance.