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Customer reviews

Rating 4.8 out of 5 stars with 5541 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Range

    Rating 4.8 out of 5 stars

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97%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 264 Showing 5,261-5,280 of 5,541 reviews
  • Rated 5 out of 5 stars

    Awesome Speaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An awesome speaker. Great sound and great base. I am looking at buying a second so we can link the two together

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its alright.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crackles when at max. Bass isnt smooth as it should be.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for reaching out. Please try different source devices and music applications such as YouTube, Spotify, etc. If you need more help with your unit, please contact our customer support for assistance. JBL

  • Rated 2 out of 5 stars

    Open box. Fail

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it open box “excellent”. It was missing the charging cord and it was hardly in “excellent” condition. Scratched up pretty good. Now I get to return it in the Christmas return crowd. Thanks.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Granny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was for my granddaughter for Christmas. She was very happy to receive it as a gift & ready to use it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    .

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery sucks and Bluetooth disconnecting.............

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We'd like to work with you directly to address the issues you're experiencing with your JBL Charge 5. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline. JBL

  • Rated 3 out of 5 stars

    Pretty good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality doesn’t live up to why they are charging for it. Bass is weak.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the review you've provided us. Please try using a different music player and if you're using an equalizer, turn it off. Try using a different source like a phone or tablet to check if the quality of the sound would be the same. If you need more assistance, please contact us, we're here to help: https://support.jbl.com/us/en/#contact JBL

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. We love JBL products and we are excited to have another speaker for our collection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband loves this speaker, and he is a newbie to the whole tablet and wireless Bluetooth world!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the color

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for my daughter for Christmas so ill havd to wait till she opens it and start using it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No rewind button

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got it, and I already don't like it for the simple fact that it doesn't have a rewind button. I need to be able to rewind my favorite songs or else what's the meaning of life. Also the sound is decent, it's not as loud as I expected but it's alriiight.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback. We are sorry to hear that our JBL Charge 5 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please get in touch with our customer support service via our official website or toll-free hotline. JBL

  • Rated 5 out of 5 stars

    RWE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice speaker a a great price! May ultimately buy another one for pairing purposes.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    jbl 5

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it hasn't even been 3 hours and its already blinking red..not a good sign

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We're here to help with your JBL Charge 5. When charging your speaker, it's necessary that you are using the proper power brick/adapter rated at 5V and at least 2A with the cable it came with. This speaker has up to 20 hours of playtime which may vary depending on volume and music content. If the speaker doesn't meet the advertised playtime hours even at low to mid-volume levels, there could be a problem with the battery of the unit. Please contact JBL customer support so we can assist you. JBL

  • Rated 5 out of 5 stars

    Speakers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son who we purchased for loves these very much. Works, sounds as they should

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sad day my speaker died after a couple years

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It lasted as long as it could just conked out I don’t know why and I have warranty

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We're always looking for ways to improve. For our JBL Charge 5, charge the battery to 100% and then listen to music without any bass boosted, and at a very low volume. If the battery lasts close to the published up-to playtime, the battery is working fine. However, if you get less than 90% of the published specification, this likely means that the battery is losing its capacity. If you need more help, please contact our customer support. JBL

  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gift that keeps on giving! Best present ever for the one who loves music!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for listening to music in your room amd when your cleaning’s

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    not good at all

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was good for a short time will not hold up charge is not working like it should

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you taking the time to provide us with your feedback. Please know that it's possible that the battery is losing its capacity. Volume and usage can affect the battery's life. In addition, please know that the battery wears out over time. Even if listening at maximum volume to heavy bass music, the battery should last longer than 60% of the published playtime. For further assistance, you may contact our customer support at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST) JBL

  • Rated 5 out of 5 stars

    This is the portable spearker to get

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont worry about the price tag, its worth it down to the last cent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with purchase , fast shipment and A+ all around product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JBL charge5 is everything i thought it would be and then some!

    I would recommend this to a friend