Customer Ratings & Reviews

Thank you for taking the time to provide feedback. Our JBL Charge 5 has a music playtime of up to 20 hours from a full battery. This varies depending on the volume level and audio content playing. If you need more help, please contact our customer support for further assistance.

Thank you for taking the time to provide us with your feedback. Our JBL Charge 5 is waterproof because it is rated IP67, which means it can be submerged in 1 meter (3.3 feet) of water for up to 30 minutes and is dust resistant. Please make sure that the speaker is dry before charging again. If you need more help, please contact our customer support so we can assist you.

We appreciate your feedback on our JBL Charge 4 model. We understand you prefer this model over the JBL Charge 5 because of its 3.5mm aux input. We're committed to improving our products, and we'll make sure to submit this to the appropriate team for careful consideration.

We're sorry to hear about what happened. Our JBL Charge 5 should have at least 20 hours of playtime (depending on the music content and volume level). If the unit doesn't meet the advertised playtime hours even at low to mid volume level, there could be a problem with the battery of the unit. If you need more help, please contact our Customer Support, so we can assist you.

Thank for bringing this to our attention. Kindly try a different charging cable/adaptor and charge the device overnight. If the problem still persists, we'd like to work with you directly to troubleshoot the issues you're experiencing with the Charge 5. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline

Thanks for your feedback. If you are having an issue with your JBL Charge 5 and need assistance with performing some troubleshooting steps that can help isolate the issue, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)

We appreciate your feedback on our JBL Charge 5. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.

We're here to help with your JBL Charge 5. While it offers up to 20 hours of battery life, this may vary depending on volume and music content. If the speaker doesn't meet the advertised playtime hours even at low to mid-volume levels, please contact JBL Customer Support, so we can assist you.

Thanks for reaching out. We'd like to know more about the issue you're experiencing so we can help you with your unit. Please contact our customer support via our official website or toll-free hotline. We're here to help.

We appreciate you taking the time to provide us with your feedback on our JBL Charge 5. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support via our official website or toll-free hotline.

Thanks for reaching out. Please try to do a forced power cycle on your JBL Charge 5 by holding the power button for 30 seconds while it's not connected to a power supply or charger. You may also try using a different USB cable and chargers rated at least 2-amps. See if there's any sand or dirt in the speaker's charging port, then clean it with compressed air. If the issue continues, you may contact our customer support service via our official website or toll-free hotline for further assistance.

Thank you for your feedback on our JBL Charge 5. We understand that it didn't meet your expectations. It has up to 20 hours of battery life. This may vary depending on volume and music content. If the speaker doesn't meet the advertised playtime hours even at low to mid-volume levels, please contact JBL Customer Support, so we can assist you.

Our JBL Charge 5 has up to 20 hours of battery life. This may vary depending on volume and music content. If the speaker doesn't meet the advertised playtime hours even at low to mid-volume levels, there could be a problem with the battery of the unit. Please contact our Customer Support, so we can assist you.

Thank you for taking the time to provide us with your feedback. We'd like to work with you directly to troubleshoot the issues you're experiencing with our JBL Charge 5. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.

Since the unit was purchased recently and the rubber is coming off as well as having static noises, you may have it replaced with a new one from the store where you bought the unit.

We're sorry to hear about what happened. Please try using a different Type-C Charging cable and wall charger for us to check if the speaker will charge and power on. You may also try charging to a different power outlet. if the problem persists, please contact us, so we can assist you.

This PartyBoost feature will not work on a PC/Laptop.They can only connect to another Charge 5 for a stereo pair using the PartyBoost feature via the JBL Portable app (to switch between stereo mode and party mode). We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team.

Thanks for letting us know. Please know that it's possible that the battery is losing its capacity. Volume and usage can affect the battery's life. In addition, please know that the battery wears out over time. Even if listening at maximum volume to heavy bass music, the battery should last longer than 60% of the published playtime. You may contact our customer support for further assistance.