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Customer reviews

Rating 4.8 out of 5 stars with 5541 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Range

    Rating 4.8 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 262 Showing 5,221-5,240 of 5,540 reviews
  • Rated 3 out of 5 stars

    Not a sound deal.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not what I expected what it would do. The sales rep was not very helpful in what I wanted.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Charge 5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charge5 has good sound. Better base and mid range than the Flip series. The battery seems to last forever. Easy to pair. Good looking speaker. Not quite as compact as the Flip series, but the all around trade off is worth it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Speaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I taught be was going to be much louder. For a small ground of people isnt to bad or listening to it at home

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We're sorry to hear that our JBL Charge 5 didn't meet your expectations. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team. JBL

  • Rated 3 out of 5 stars

    Battery doesnt last long enough

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery doesnt last long enough. The music is fine but i don’t recommend

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sounds good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New, sounds good out of the box. Havent tried to connect to another speaker yet.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    JBL5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Speaker but it cuts out everytime i listen to XM radio or pandora. Not sure why but each time it starts out like that but clears up after a few minutes

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. JBL

  • Rated 3 out of 5 stars

    a lot for mediocre

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    too much money for so poor sound, sorry i'm a jbl fan but this one is not worth it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The power bank does not accept the iPhone charger. That was the point of me buying it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the money.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is nothing special about this speaker. I returned it because it didn't have enough bass, nor was it loud enough.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We are sorry to hear that the sound quality of our JBL Charge 5 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. JBL

  • Rated 3 out of 5 stars

    Is okay

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected this speaker to be a bit louder for the size, thats why I returned this. Overall not bad but not great

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Charge 5 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. JBL

  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charger SUCKS!!!! Sound is okay. Definitely can't bring it back now but whatever. I wish I could use the charging part it's mainly why I bought it

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We are sorry to hear that the powerbank function of our JBL Charge 5 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. JBL

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Newman

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grandkids loved it, they liked the charging port and the sound

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as loud as I expected it to be. It really the quality I wanted

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not as advanced!!¡

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of all the JBL speakers that i have bought this one is unsatisfactory the battery life is actually ¼ the battery life they say it should last. I use it at work and i work 8-10 hours and the speaker dies out at 5 hours. I had to purchase a power bank just to try to keep it going till the end of my work day.could you imagine if i tried to charge something.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback. Our JBL Charge 5 should have at least 20 hours of playtime (depending on the music content and volume level). If the unit doesn't meet the advertised playtime hours even at low to mid volume level, there could be a problem with the battery of the unit. If you need more help, please contact our Customer Support, so we can assist you. JBL

  • Rated 3 out of 5 stars

    Battery no good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery does not last as advertised. Battery life is about half of the time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Battery only lasts 5 hrs and return policy is bad!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The description of the product says that the speaker battery lasts 20 hrs when it only lasts 5 hours... It drains really fast and + the sound is not as high as i thought, at least not for the price of the speaker. I have altec, sony and now a JBL and so far, Altec has given me the return of what i paid for.. Another reason of why i am giving 1 start is because Best Buy only provides 15 days to return the product... now i cant get my money back ..

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thing i liked about the speaker is that its perfect. Also it was for a good price and liked the color it came. Would recommend customers to get it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No please

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to recommend it, and apart from expensive sound not very strong but of course the treble is very good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Alot of money for nothing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a jbl charge 3 and 4. Which have performed great. I bought the charge 5 in sept. About a month into it the battery wasnt lastine more than 7 hours. It is now december and on a full charge it will last about 3 hours before blinking red. Ive reset it and tried all the trouble shooting there is, other than replacing the battery. For the price of this thing you would think you would get your moneys worth. Or atleast something that last more than 3 months.Do not waste your money.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We'd like to work with you directly so we could try some troubleshooting with your JBL Charge 5. Please reach out to our Customer Support at https://support.jbl.com/us/en/ JBL

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the sound, wish jbl had an app like sony does

    I would recommend this to a friend