Customer Ratings & Reviews

This is not what we want you to experience with our JBL Endurance Peak 3. Feel free to choose your preferred size of eartips that can fit in your ear as they are exchangeable. Also, to achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. For further assistance, please contact our customer support.

We appreciate your feedback on our JBL Endurance Peak 3. We understand that the sound quality of this product didn't exceed your expectations. Our JBL Tune Flex is compatible with our JBL Headphones app, you can use the app to modify the equalizer setting to produce the sound to your preference.

We appreciate your feedback on our JBL Endurance Peak 3. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.

Thank you for bringing this to our attention. With sound issue, reset can help resolve the issue. Make sure that the earbuds are not connected to any Bluetooth. Press either the left or right earbud three (3) times then hold it on the third tap for 5 seconds. Once done, put back both earbuds inside the charging case for 10 seconds while the lid is closed, and connect them again to your device. Forget the JBL Endurance Peak 3 on the Bluetooth list of your source device before pairing again as reset would default all the settings of your earbuds. Our unit comes with 1 year manufacturer's warranty upon purchase. Please contact us directly for further assistance.

We appreciate your feedback. We understand you are having call quality issues with your JBL Endurance Peak 3. For further assistance, please contact us.

We appreciate your feedback about your experience with our JBL Endurance Peak 3. We want to resolve the issue with you directly. To try some troubleshooting steps or proceed with the warranty replacement of your unit if needed, please contact our customer support in the US at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).

Thanks for your feedback. We understand that our JBL Endurance Peak 3 didn't meet your expectations. We're always looking for ways to improve and we'll make sure to share your feedback to the appropriate team. If you need more help with your unit, please contact JBL Customer Support. We're here to help.

We're here to help with your JBL Endurance Peak 3. We'd like to work with you directly to address the issues you're experiencing with your earbuds. Please contact our customer support so we can assist you.

Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team.

Thanks for your feedback. To achieve a secure fit, angle the ear tip slightly downward to make it easier to insert into your ear, then gently twist the earbud to fit it securely into the shape of your ear. Alternatively, you can try other ear tips from a third-party retailer that is compatible with our JBL Endurance Peak 3 and will fit your ear. If you need further assistance, please contact us at (800) 336-4525 Mon-Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)

Thanks for your feedback. Our JBL Endurance Peak 3 comes in different ear tip sizes that can help the headphones fit more comfortably. To fit the hook, gently twist the earbud as you push it into your ear until it sits at an angle, with the wing tip tucked into the outer ridge of your ear. If you need further assistance, you may contact our JBL Customer Support.

We appreciate your feedback. TWS ear buds, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please clean the contact points of your earbuds and the charging case to resolve the issue. For further assistance, please feel free to contact our customer support directly.

We appreciate you taking the time to provide feedback on our JBL Endurance Peak 3. We understand that this product didn't meet your expectations. We're looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you're encountering any technical issues with this product, you may reach out to our Customer Support for further assistance.

We're here to help with your JBL Endurance Peak 3. New or additional wireless activity near you may cause pairing issues. Please check if there are other Bluetooth devices near you. Next, try refresh pairing; turn off your unit and unpair them from your device. Reboot your device and try pairing them again. Lastly, try connecting your unit to another device to see if there is an issue with the source device. If you need more help, please contact us.

Thank you for your feedback. Please let us know more about what’s going on with your JBL Endurance Peak 3 so we can provide you with the proper troubleshooting steps. Feel free to contact our customer support directly for further assistance.

Thanks for your feedback on our JBL Endurance Peak 3. We understand that it didn't meet your expectations. To give you the best seal and secure fit, gently twist the earbud to fit it securely into the shape of your ear, then, continue twisting the earbud into your ear canal. If you need more help, please contact our Customer Support so we assist you.

Thanks for your feedback. We're here to help with your JBL Endurance Peak 3. Firstly, check the balance and equalizer (EQ) settings on your device or within the JBL Headphones App. Next, try to pair them with different devices. Lastly, resetting may help fix the issue; with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. If the issue remains, please contact our customer support.