Customer Ratings & Reviews

We appreciate the feedback you've provided to us. We understand that our JBL Endurance Peak II did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.

We appreciate the feedback you've provided to us. We'd like to work with you directly so we could check your options. Please reach out to our Customer Support here: https://bit.ly/3e3b6B1

We appreciate it for taking the time in providing us with this review. It is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt. If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case. You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning. Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality. Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry. If the issue persists, please reach out to our customer support to check your options here: https://bit.ly/3Itoxrm

Thanks for your feedback. We're always looking for ways to improve. For our JBL Endurance peak II, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue still persists, please contact our customer support.

We're here to help with your JBL Endurance Peak II. We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact JBL Customer Support so we can assist you.

We appreciate your feedback on our JBL Endurance Peak II. We recommend cleaning the contact pins on the case and earbuds using a cotton cloth, makeup, or cotton swab with alcohol. These pins are sensitive to dust. Please make sure the pins are dried before placing them back on the case. If the troubleshooting steps did not work, please contact our customer support.

We're sorry to hear about what happened. Please try manual pairing the earphones if this can help fix the problem:

If the Right earbud has become unpaired:

Power on the Right earbud and leave the Left earbud powered off. Triple press the right earbud to trigger TWS pairing mode quickly before it can connect with the previous connected BT device. In doing this, the right earbud will be removed from the BT paired list and stay in TWS pairing mode. The Right earbud can reconnect only when the Left earbud also enters into TWS pairing mode to connect with the right side. Because the Left earbud is the primary, it will not remove itself from the BT paired list when entering into TWS mode. Once you power on and connect the Left earbud to your device, you now should be able to reconnect the right earbud as well.

If you need more help, please contact us so we can assist you: https://bit.ly/2PjTiIF