Customer Ratings & Reviews

Thanks for reaching out. If the Right earbud has become unpaired: First, un-pair the one earbud that likely is paired to your mobile and working. You must forget the Endurance Peak II in your BT menu. Triple press the Right earbud to trigger TWS pairing mode quickly before it can connect with the previously connected BT device. Now turn your BT back on your mobile device and power on both the Left and Right earbuds which should automatically go into pairing mode and pop up on your discoverable BT devices. Choose the Endurance Peak II and now both earbuds should be reconnected to your device. If these steps don't fix the issue, you may reach out to JBL Customer Service for technical support and assistance. https://bit.ly/31uxRHB

We appreciate you letting us know. Here are some troubleshooting steps that can help isolate the issue. First, check if the dropouts occur when the headphones and device are within 10 feet from each other and with a clear line of sight (no obstacles). Next, forget/unpair the headphones on your device then perform a manual pairing. Also, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. The last is reset, while charging, press and hold the button on the right earbud for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again. If the issue remains, please contact our customer support for further assistance.

We appreciate your time in providing us with your feedback. Our JBL Endurance Peak II comes with 3 sizes of ear tips (S, M, or L). You may choose the right size for your ear so it won't fall out. If you need more help, please contact our Customer Support, so we can assist you.

Thanks for taking the time to provide feedback about the sound quality of our JBL Endurance Peak II. We want to ensure you get the most out of our products. While the JBL Endurance Peak II doesn't have any built-in equalizer feature, you can enhance your music bass or sound settings by downloading a third-party equalizer or directly from the music application settings, such as Spotify, Apple Music, iTunes, etc. As we're committed to improving our products, we'll also make sure to submit your feedback to the appropriate team for careful review.

Thank you for your feedback. We would like to work with you directly to troubleshoot the short battery life your experiencing with our JBL Endurance Peak II TWS. We would like to get more information from you to check your options. Please contact customer service at. https://bit.ly/2WocMfi

We appreciate your feedback on our JBL Endurance Peak II. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.

We appreciate your time for providing us your feedback with our JBL Endurance Peak II. We're sorry to hear that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team.

Thank you for your feedback about our JBL Endurance Peak II. Check that the earbuds are fitted correctly in your ears. A secure fit not only ensures better sound 
quality and noise isolation but can also make touch controls more stable and less prone to accidental 
inputs. Ensure the touch-sensitive area is clean and free from hair, sweat, or dirt, as it can affect responsiveness. If you need more assistance, please contact customer support.

We're here to help with your JBL Endurance Peak II. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.