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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 1407 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.2 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

72%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,407 reviews
  • Rated 2 out of 5 stars

    Wireless earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't like them too big for my ears kept falling off

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Endurance Peak II didn't fit your ears well. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. JBL

  • Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY ARE TERRIBLE FOR WORKOUTS AS WELL AS ANSWERING CALLS. I WAS TOLD THAT THEY ARE GREAT FOR RUNNING, WORKOUTS, AND MOST IMPORTANT EXCESSIVE SWEATERS, I FOUND NONE OF THE ABOVE TO BE TRUE.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Endurance Peak II didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. JBL

  • Rated 4 out of 5 stars

    Only knock is the sensitivity

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use them for my workouts. Originally had beats however my sauna rotations I assume sweat them out. Anyway these have great sound quality, a comfortable fit and so far too tier charge quality, charged them once I brought them about two weeks back and haven't recharged since and I use these three times a week for a 2 -2.5 hours minimum. My one knock is the sensitivity of the headphones i like to wear hoods and each time it shifts the song does.as.well. So far so good outside.of that .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Reivew

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy for Samsung 21 ultra this air pad it is low quality hearing.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We're here to help. For your JBL Endurance Peak II to give you the best audio response, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal to achieve the best seal and secure fit. If you need more help, please contact our customer support. JBL

  • Rated 1 out of 5 stars

    Gabriela Perez

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after 2 weeks. They are difficult to use.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your feedback. Here are some troubleshooting steps that can help isolate the issue with your JBL Endurance Peak II. If both earbuds have no sound but are charging, first try connecting the headphones to a different device (phone/tablet/music player) to see if that resolves the problem. Next, reset the earbuds by pressing and holding the button on the right earbud for more than five seconds while charging. You may need to 'forget' the headphones in the Bluetooth settings on your phone/tablet to pair them again. If the issue remains, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST) JBL

  • Rated 1 out of 5 stars

    Not a great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use but sound quality is not so great. Also, it is not so good at usage when the device is connected to two devices. Once device is connected to second device, you need to forgot this device on first device and then reconnect it again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Jbl

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't cancel out noise that well. Cant really hear much. Battery life was horrible

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback. Our JBL Endurance Peak II doesn't have a noise-canceling feature. You might want to check our JBL Tune 230NC TWS, JBL Live Pro+ TWS, or JBL Club Pro+ TWS which has this feature. This unit has up to 6 hours of battery life. This may vary depending on volume and music content. If the earbuds don't meet the advertised playtime hours even at low to mid-volume levels, there could be a problem with the battery of the unit. Please contact JBL Customer Support, so we can assist you. JBL

  • Rated 1 out of 5 stars

    Not recommended

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does not work well. It is difficult to turn on and off.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your feedback. To turn on your JBL Endurance Peak II, simply remove the earbuds from the charging case and put them back in to turn off. If you need more help, please contact JBL Customer Support. JBL

  • Rated 1 out of 5 stars

    Not for small ears

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent had the best results with ear buds so i decided to give the ear pieces with a hook behind the ears a try. Did not fit well at all for my ears, even with the magnetic tips to hold it in place.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback that you've provided us with our JBL Endurance Peak II True Wireless Sports Headphones. We'll make sure to submit your feedback to the appropriate department. We'd like to work with you directly so we could check your options, please reach out to our customer support here: https://bit.ly/3Ff5oaV JBL

  • Rated 1 out of 5 stars

    Bad product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have bought three pair of these earbuds, each time one of tge buds fails to charge in less than six months. Took me 3 times to learn but will never purchase this product line again. Do not waste your money!

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Endurance Peak II didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. JBL

  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right-side bud shuts off arbitrarily after 15 minutes, especially WHILE working out. This is the 2nd pair I’ve gotten in 2 weeks and they’re both being returned for another, better brand! DO NOT BUY!

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Endurance Peak II didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. JBL

  • Rated 1 out of 5 stars

    Unreliable and glitchy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They look great but they are very sensitive to your touch and if you move them or touch them a little, they turn off or disconnect unintendedly. Reception has frequent glitches.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We're sorry to hear about what happened. We appreciate for taking the time in providing us with your feedback. We'll make sure to submit it to the right department. JBL

  • Rated 3 out of 5 stars

    Adjustability

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item in review is decent quality but needs more execution upon the ear loop. This isn’t adjustable for more fitted flex comfort around the ears.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worts headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bluetooth does not work properly, is disconnected every 5 min

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback. Bluetooth typically performs well within a 30-foot range, but walls, obstacles, and other wireless devices can impede this. If you experience dropouts within 10 feet, there may be interference. To resolve the issue with your JBL Endurance Peak II, ensure it is within 10 feet of your device with a clear line of sight (no obstacles). Try to forget/unpair the earbuds on your device, and initiate a reset. To reset your unit, while charging, press and hold the button on the right earbud for more than five seconds. Lastly, try to connect the earbuds to a different device to determine if the issue lies with the earbuds or the initial device you paired them with. If you need more help, please contact us at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET). JBL

  • Rated 1 out of 5 stars

    Didn't Work Well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my husband's iphone. Didnt work well at all with his phone. Needless to say they was returned and exchanged for Dre Beats. Those work fantastic.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate it for taking the time in providing us with your feedback. We'll make sure to submit your feedback to the right department. JBL

  • Rated 1 out of 5 stars

    Not good ear buds.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a big fan. They are bulky, do NOT working independently, & the sound quality(volume) is terrible.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your time in providing feedback on our JBL Endurance Peak II. We understand that it didn't meet your expectations. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you have other questions or concerns with your unit, please contact JBL customer support. JBL

  • Rated 1 out of 5 stars

    Awful

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful product. No help with this one with Best Buy or even JBL

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We want to resolve this issue with your JBL Endurance Peak II directly. To try some troubleshooting steps, please contact our customer support in the US at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET). JBL

  • Rated 1 out of 5 stars

    Poor product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality was poor, there were times I would be talking with my husband and one or the other couldn’t hear each other

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time on providing us with your feedback. We're sorry to hear that our JBL Endurance Peak II didn't meet your expectations. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department. If you have any questions or concerns about your device, please contact our customer support for further assistance. JBL

  • Rated 1 out of 5 stars

    JBL Buds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The one star rating is only due to fit. This design is not for my ears and was very disappointed to have to return to store.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback on our JBL Endurance Peak II. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. If you have any questions or concerns about your unit, feel free to contact our customer support for further assistance. JBL

  • Rated 1 out of 5 stars

    Too tight to fight!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return this set of earbuds. The ear hooks are so tight that they cut into the top of my ears. I wanted to like these, but they were back at the store within a couple of days.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your feedback. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. JBL