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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 1411 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.2 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

72%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,411 reviews
  • Rated 3 out of 5 stars

    Just okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are okay. I have alot of issues with them pausing at unwanted times alot.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice headphones for a nice price

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headphones for a nice price. Got them on the Black Friday sale. Love JBL products!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! Regular bluetooth headphones fall out when i try to use them but these work fantastic fir running or everyday use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hears to You

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great birthday gift for my daughter easy to connect sound was great she looks forward to using them for the gym

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoying my purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good audio, with well balanced volume, easy to set up & use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was just like it stated. Sound was great and no issues with pairing the device

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great but beware the charging port

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, they fit comfortably on your ear, you better hope the case doesn't become faulty. I've cleaned the case several times over, from other reviews online, it's whether your case can withstand, because the battery will be gone quickly.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Endurance Peak II didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. JBL

  • Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little set of over-the-ear headphones. Very happy with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for workouts

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit is comfortable and it doesn't feel like they are about to fall off!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value. Looking for a lot usage hours out if this one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    JBL Peak Ii

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit was great ... unfortunately manufacturing problem right ear piece wouldn't charge did not have any in stock to purchase

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for reaching out to us. We're here to help. You may try to clean the charging terminals on the earbuds using a swab dipped in a rubbing alcohol, as foreign matter on the metal charging contacts may affect the charging process of it. We also recommend cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, as the graphite and rubber can help to re-establish charging. If these steps didn't work, for further assistance, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST). JBL

  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality easy to charge very easy hopefully everyone will enjoy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent buy!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my earbuds, the tail give me the comfort to run and workout and never falls

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Durable earbuds.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable earbuds, the batteries last a long time, quality sound. The only issue is that the volume doesnt go that loud.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to change ear buds, if necessary. Comfortable and sounds great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my dad and he loves them. He told me that its the best pair of pair of headphones hes ever owned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bad connection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned item due to bad connection with my phone. It keptcutting off.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Incredible bass for small headphones. Great sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product good style my i like it alot good. Perfect fit for ears.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Stinks as a two way sound device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can hear the music fine to listen to audio or watch a movie from the device but when using it for a phone call, the other person frequently tells me they cannot hear me at all, even though I am almost screaming at them, so do not count on it for interactions with others.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Endurance Peak II didn't meet your expectations. Please try doing a factory reset. First, remove or forget the earbuds from the list of paired Bluetooth devices. Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. If you need more help with your unit, please reach out to our customer support service via our official website or toll-free hotline. JBL