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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 159 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

84%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 159 reviews
  • Rated 5 out of 5 stars

    Great quality sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wireless earbuds have been great for running

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Connection issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're okay and the work but I wouldn't buy them again. They constantly are unconnecting and then connecting again

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    JBL Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very good quality for phone conversations in comparison to the AirPods. The microphone does not project well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Buy upgrades version better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok, sound quality is good, functions are a bit hard to use but works 80% of the time.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Pretty bad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had one pair for a few days, but then the right earbud just stopped working. Then I had another pair and they stopped working the next day.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Jbl never fails

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ambient sound canceling is a godsend. I would higly recommend

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned these ear buds due to the fact they kept falling out at the gym when only wearing one and the volume is too low.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not tied them yet, they are a Christmas gift.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones worked great until I washed them with my clothes accidentally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JBL earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them, I wear them to work and they are amazing

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average earbuds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price they’re ok. Get them on sale if possible!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jbc airpod is good to hear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice good hear music of that items love to use it always

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ear piece

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They popped off from time to time not worth the price better off getting beats sound ok not the best thow keep automatically cutting on and off jbl need to make better product

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great whether I am running or on my bike. They are easy to use with one simple touch.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Earbuds!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds! I have a pair of Bose Sports, and I think the JBLs are better!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not for phone calls

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really bought these to tune out the outside world and it does t exactly just that. When I speak to most people on a call, I have to be somewhere where there isn't a lot of background sounds. I've been told that there's either a lot of feedback or my volume is low.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Complaints

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On my second pair and haven't had a problem yet. The app is helpful for setting them exactly how you want.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from apple AirPod pro version 1 that finally stopped working to these. What a mistake. Very low volume, app you need to download and always select what noise cancellation mode you want. Noise canceling not that great compared to AirPod Pro v1. I returned them to save money for the new AirPod pros.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works very good and i love this item. I use it on my workout every day and i love it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Connectivity issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We think we got a defective set of buds They would not connect to any of our devices. On one try They managed to connect but then would drop continuously. We like jbl and would probably buy jbl again.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your inquiry. Bluetooth works best within 30 feet in open spaces, but walls, obstacles, and wireless interference can significantly reduce range -- dropouts within 10 feet often signal interference or a corrupted connection. To resolve this: (1) unpair the headphones from your device and manually re-pair them with both earbuds outside the case; (2) test with another device to isolate the issue; and (3) if needed, reset the earbuds by double-tapping the sensor and holding on the third tap for 5+ seconds, then rest them in the case for one minute before re-pairing. If you need further assistance, feel free to contact our customer support. JBL