Customer Ratings & Reviews

Thanks for your feedback. We're always looking for ways to improve. For our JBL Endurance Race, typically, the two earpieces should connect without any problems. However, wireless interference can sometimes disrupt their connection. To manually pair the earpieces and see if this resolves the issue, begin by forgetting or unpairing the headphones on your device. Then, manually pair the earpieces by placing both earbuds inside the charging case. Pair the headphones with your device again to check if this solves the problem. If not, proceed to reset the earpieces and then manually re-pair them. A reset can often resolve issues, similar to how restarting a computer or phone can solve many problems. Please note that resetting will erase all previous settings and pairings, so you will need to pair your unit with your devices again. To reset, remove both earbuds from the charging case, tap each earbud twice, then tap and hold for 5 seconds. After resetting, manually pair the earpieces together again by following the initial steps because the reset process does not automatically pair them; it only clears previous settings and resets the internal processor. Finally, pair the earbuds with your source device. If the issue still persists, please contact our customer support.

Thank you for your feedback on our JBL Endurance Race. We understand that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to submit your feedback to the appropriate team. If you're having technical issues with the unit, please contact our customer support so we can assist you.

Thank you for sharing your thoughts with us. We appreciate your feedback and value your input. As a company, we are dedicated to consistently improving our product and providing an exceptional user experience. Your comments will be taken into careful consideration as we continue to enhance our offerings.

We appreciate your feedback on our JBL Endurance Race. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.

Thanks for your feed back. We're here to help with your JBL Endurance Race. While the sound is Intermittent we recommend following this step: With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds to reset the earbuds to factory settings. You may need to Forget the Device in your Bluetooth settings in order to pair it again. If this does not resolve the issue we recommend to contact us for further assistance.

Thanks for reaching out to us. We're here to help. In order for the headphones to give you the best audio response, you must create a tight seal within your ear canal. If you have accomplished a tight seal, but still feel that the bass is lacking, this might be caused of the sonic quality of your source, depending on what you are listening to, EQ Settings, or Source Device. If you're using an EQ, you may try to turn it off, or if not, try turning it on and boosting the bass. You may also reset the earbuds by turning it on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. If these steps didn't work, for further assistance, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST).

We appreciate you taking the time to provide us with your feedback on our JBL Endurance Race. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our customer support via our official website or toll-free hotline.