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Customer reviews

Rating 4 out of 5 stars with 122 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

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    Rating 4.4 out of 5 stars

78%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-122 of 122 reviews
  • Rated 3 out of 5 stars

    Great Sound and google assist

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought 2 of this, one for my son and another one for me,the price was drop frome 100 to 60 usd,at the beginning good impression with mine,but the google assistant buttom of my sons headphones doesnt worked, we need to press really hard to make it work and dont return tl the original position....tomorrow i will back to best buy change it or look for another one frome sony o beats

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rated 1 out of 5 stars

    Terrible sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were super disappointing. No bass whatsoever. Super quiet sound. My husband said they constantly cut out and wouldn’t stay connected. My $10 cheap Bluetooth earbuds sound better than these. These are going back.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL