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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 6544 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Range

    Rating 4.8 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers highly value the Flip 5's sound quality, portability, and battery life, with many praising its loud volume and compact size. Positive feedback also highlights the impressive bass, easy Bluetooth connectivity, and waterproof design. However, some users expressed concerns about charging issues and the lack of a microphone. A few also mentioned the absence of an aux input.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 314 Showing 6,261-6,280 of 6,544 reviews
  • Rated 1 out of 5 stars

    jbl flip 5 skipping sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    jbl flip 5 skipping sound and pausing randomly. I have the same problem. I tried to connect 3 different phones . Sound is interrupted periodically everywhere. Hard reset not help.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback with our JBL Flip 5. Bluetooth typically performs well within a 30-foot range, but walls, obstacles, and other wireless devices can impede this. If you experience dropouts within 10 feet, there may be interference. To resolve the issue with your speaker, ensure it is within 10 feet of your device with a clear line of sight (no obstacles). Try to forget/unpair the speaker on your device, and initiate a reset. To reset, turn on the speaker then press and hold "Volume +" and "Play" for more than 3 seconds. Lastly, try to connect the speaker to a different device to determine if the issue lies with the speaker or the initial device you paired them with. If you need more help, please contact us at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET). JBL

  • Rated 4 out of 5 stars

    GOOD, but not great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great speaker. Loud and all. But I feel like the battery dies too fast, definitely not 12 hrs.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good enough speaker to put in a room as long as you don't have much else playing in it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poor battery life

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the second JBL Flip speaker I bought after exchanging the Flip 4. Suffers the same poor battery life as the Flip 4. Also this unit began to make a crackling noises after only two days of playing time. Returned this unit for a different brand Bluetooth speaker.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department. JBL

  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soud quality is not that good. For example, if max the volume sounds like rubbish

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We're always looking for ways to improve. For our JBL Flip 5, source devices (phones, tablets, etc.) all behave a bit differently. Some have very loud outputs, and some can be quite a bit lower, even at maximum volumes. You may try to use an equalizer like JBL App on your music application to adjust the volume to your preference. If you need more help, please contact our customer support. JBL

  • Rated 4 out of 5 stars

    easy to acrry

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use..but it can only be used bluetooth..I like to use it with a sound cable...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok, not the best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good . Works well and kids love it. Not as loud and is picky to WiFi

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No charger included

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on time but product is smaller than what I thought and no reduced price compare to Ebay

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Jbl speaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! I love how it hooks up to my other devices!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s loud but the battery life dies in 4-5 hours..

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not much boom

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't get as LOUD as we would hope but sound is really clear

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective, two times over

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two of these at the same time. Had to return one to get a new one 3 weeks later because it wouldn’t charge any longer. They ordered me a new one, and now the other original one I had won’t charge and Best Buy’s return policy is only 2 weeks. Worst products ever, worst return policy ever (because the product is clearly defective).

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback on our JBL Flip 5. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. Please contact our customer support to further assist you. JBL

  • Rated 4 out of 5 stars

    Product Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes it has hard time to connect but over all is good in the price range.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Dont work after 2 months

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash. Dont work after 2 months of use. Soud distorcion. Dont recomend that product.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Please try to pair the speaker with a different device or check the volume. It would also help to try disabling any equalizer that you're using or try checking the audio by using a different app.If you need more help, please reach out to our Customer Support. JBL

  • Rated 4 out of 5 stars

    Decent speaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Says it’s waterproof but it really isn’t. Charging port gets corrodes easily

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Looks good & sounds great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift to accompany a new ipod. Works beautifully & looks amazing.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Apple Users Beware - Won't pair with iMac Mini

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This speaker sounded good worked great with my iPad and iPhone yet would not work with my Apple mini computer. Had a staccato sound, cutting out every couple of seconds. Called JBL & Apple numerous times trying to problem solve. Invested a lot of time trying to resolve the issue. Extremely frustrating. Not happy with JBL's customer service. Since I bought it for use with my computer I had to return it. Really wish it would've worked for my intended use. Command buttons hard to locate. Since they are the same color as the exterior they don't stand out. Hard to find.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for providing your feedback on our JBL Flip 5. We're always looking for ways to improve. If you need help with our products, please reach out to our Customer Support. https://support.jbl.com/us/en/ JBL

  • Rated 5 out of 5 stars

    JBL

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and great for outdoor use. Charging option very handy. Especially like the waterproof feature. Definite plus for trip to the beach or pool

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good little box sound quality ok I would recommend

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    JBL speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work in a factory, it's not real loud, but the speaker is not very loud.

    No, I would not recommend this to a friend