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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 6544 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Range

    Rating 4.8 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers highly value the Flip 5's sound quality, portability, and battery life, with many praising its loud volume and compact size. Positive feedback also highlights the impressive bass, easy Bluetooth connectivity, and waterproof design. However, some users expressed concerns about charging issues and the lack of a microphone. A few also mentioned the absence of an aux input.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 317 Showing 6,321-6,340 of 6,544 reviews
  • Rated 3 out of 5 stars

    Decent speaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good build quality. Sound is a little canned sounding compared with more expensive models. Decent value for the cost.

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 5 out of 5 stars

    Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You generally can't go wrong with JBL products typically and this is no exception. For such a small speaker it has awesome sound. Easy to grab and go. Like that it is waterproof, bought it for the beach.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    RETURNING ITEM.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item is no longer working as of 1/week ago! If item is no longer working ... what else do you want me to say?!

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase 6/3/2020 stopped working 8/31/2020. Piece of junk. $100 in the trash.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We'd like to work with you directly so we could try some troubleshooting with your JBL Flip 5. Please reach out to our Customer Support through our JBL Website. JBL

  • Rated 2 out of 5 stars

    Difficult to pair.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device sounds good and adjusts easily once paired. However, pairing is quite challenging.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broken was for my son for Christmas returned it for another which is also being returned

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Flip 5 Portable Speaker did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. JBL

  • Rated 1 out of 5 stars

    Disappointment...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This speaker is louder than jbl 4 and charges thru micro usb C, now this speaker still doesnt float, no aux input, no speaker phone, the most serious issue is that is not compatible with any jbl connect plus speakers... (you cant connect them)thats so sad and yes it is just a mono speaker like the jbl charge 4.... nothing else to say..

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your review on our JBL Flip 5 speaker. This newest addition to the JBL Flip series does have a new connectivity feature which is the PartyBoost which is an improved version of our previous connectivity feature, the Connect+. We do understand if the product does not meet your expectation and we're always looking for ways to improve so we'll make sure this gets to the right team. For any additional concerns, feel free to let us know through here: https://support.jbl.com/us/en/customer-service/contact.html JBL

  • Rated 1 out of 5 stars

    Not working

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hello, after 4 months the speaker stop working, now I'm having troubles to get it fixed, because I'm out of the country.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you. https://bit.ly/2zwFkYM JBL

  • Rated 2 out of 5 stars

    great quality sound but

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    but the battery wont charge anymore. i paid for a 2 year warranty but now bestbuy doesnt want help me. they wont fix it nor will they exchange it even if i want the exact same one. and to think that just yesterday i bought a brand new ps4 pro. ao i spent 500 dollars. they don't appreciate u doing businesses with them. i might have to look for a better place and cancel the ps4

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM JBL

  • Rated 3 out of 5 stars

    Miss soundy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Wish I had a few more, gave one to my sister

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JBL speaker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the speaker it gets so loud and the battery life is awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound and very easy to link.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and easy to set up and use. Bought it for bedroom and bathroom and ended up carrying it all over the house! Charge seems to last forever.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I never reserved my order

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never reserved my order. Can you please check because the app say the was delivered on May 07.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alright sound for the price. I wish the bass was deeper and louder

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Jbl

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like that fact that I can't sync it with my other JBL bluetooth speakers

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Our JBL Flip 5 has our PartyBoost feature that allows you to connect up to 100+ PartyBoost enabled speakers at the same time. (Flip 5, Pulse 4, Boombox 2) If you have more questions, please reach out to our Customer Support. https://bit.ly/2WocMfi JBL

  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume not as loud as I thought would go. Not worth the cost.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Audio

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker isn't operating correctly, audio is choppy.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      For a stable Bluetooth connection, make sure that your devices are within range. Please check if the issue is with the app that you're using. Also, please try pairing it with a different Bluetooth device. If you need more help, please reach out to our Customer Support. JBL

  • Rated 1 out of 5 stars

    jBL

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t received my money back Almost a Year ago 0000000

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Broken driver

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One driver is already blown.. Otherwise would have been nice

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We'd like to work with you directly so we could try some troubleshooting with your JBL Flip 5. Please reach out to our Customer Support at https://support.jbl.com/us/en/ JBL

  • Rated 3 out of 5 stars

    Great for a room

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This speaker is not as loud as expected it to be, but it’s great for a room!

    I would recommend this to a friend