Main Content

Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 1934 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 1,933 reviews
  • Rated 2 out of 5 stars

    Pairing doesn't always work

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will say that JBL does make some quality products. In this case these earbuds aren't one of them. I work out very regularly and they do a good job of staying in as I am moving. However, the annoying thing with these ear buds is that they don't sync very well with your device. Most of the time it only syncs with my right ear and I hear nothing from my left. I eventually went with the Flash X JBL earbuds and those work phenomenally.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    JBL

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones because they looked like they would be very useful for me but when I put them in my ears they always came out

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Poor bass and not very load

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very load. I would of returned if not on sale. I wouldn’t recommend if you are wanting bass.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback. We understand that our JBL FREE did not meet your expectations. We're always looking for ways to improve. For further assistance with your product, you may contact our Customer Support here: https://www.jbl.com/support-contact.html JBL

  • Rated 2 out of 5 stars

    For me, a waste of money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One popped out of my ear last night and after about an hour and a half of searching I gave up. That was an awful lot of money to waste for one month worth of use. Wireless earphones are not for me, since I can't afford to lose stuff like this. Will stick to wired from now on. Sound was only fair, so it's not like I'm heartbroken. More angry at myself for thinking these dang things could be trusted to stay firmly in my ears.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      This isn't the experience we wanted our customers to have with our products. We can recommend trying to sign up for our newsletter to enjoy exclusive deals and updates about products. For first registration, you can get a discount code that your can use to purchase our products. https://www.jbl.com/subscribe.html JBL

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Left one not working

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to get left one to turn on, Right sounds great and synced easily. Plan to return or exchange.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Hello we are sorry to know you are experiencing issues with your JBL FREE earphones, please contact our tech support line to get help troubleshooting or for warranty, thank you JBL

  • Rated 5 out of 5 stars

    My son loved it!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loved it! He said it fits his tiny ears perfectly. Sound is nice and great as well. Got this durinf Black Friday and so I got it at a really great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jbl Bluetooth

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was returned as it did not live up to my expectations. Maybe item was defective. Did not keep charge for over 2 hours.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    They ok

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound ok, bought for a friend and he liked at first but the value vs sound lil bit lacking, especially when compared to buds live.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Never again JBL..probably.

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it for just under a year. Ready to vent: Poor sound for the other caller. Most common thing said by other end of the call? "I must be going deaf" or "excuse me could you repeat that". Glitchy charging and connection weirdness. C'mon JBL. At best a back up pair. But you can have a backup pair with same specs for half the price.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 2 out of 5 stars

    Disappointed

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product in 2020. Read all the reviews before buying it. Unfortunately only one out of the two was able to connect. I tried everything to make sure both ears are working but no. Just the right ear was able to connect. When i called best buy, i was told that i cannot return it again since its way passed the return period. I had to trash it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    cheaply made

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wireless JBL headphones are cheaply made. I took these out of the box and I tried replacing the ear tips to a smaller size and just handling the headphones and the case they are charged in, are very cheaply made! The headphones are very bulky. The sound quality was terrible and sounded generic. These headphones are going back for a refund!

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Not a fan

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of these did not fit in ears properly, better to spend more money on Samsung headphones

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 3 out of 5 stars

    Ok headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are ok, Good thing that I bought them while they were on sale. I would not spend the full retail price on them though!

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us on our JBL Free. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 5 out of 5 stars

    Sound Quality

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this company JBL is known for making great sounds across their product line, you can't say anything bad about this company this is a really great company!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice buds

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds nice and small not bulky...my only issue is they only have a four hour use on a full charge. But I guess it good for short distance use.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for the review, we appreciate the feedback you've provided to us. We understand that the product did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Not So Great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not So great. It doesn't fit properly in the ears. It hardly sticks in the ears.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for providing your feedback on our JBL Free. We're always looking for ways to improve. We would recommend trying out the different sizes of ear tips for a secure fit. JBL

  • Rated 5 out of 5 stars

    Perfect for working out and work

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been great for running! My pet peeve is wireless headphones that just pop out and don't fit your ear correctly. These stay in for my 5 mile runs.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    They won't stay in my ears!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds come with several sizes to apply to the earbuds and no matter which I try they fall out of my ears.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rated 3 out of 5 stars

    Meh.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was under the impression that there was an app to help with the volume etc. the only app I found didn’t have this model.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value and Soune!

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the JBL in ear headphones for a gift and they are much better than the Apple airpods they replaced. The sound is clear and outside noise is minimal.

    I would recommend this to a friend
Sponsored