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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 562 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers appreciate the Go 4 Portable Bluetooth Speaker - 2024 for its excellent sound quality and portability. Many users find the size ideal and are pleased with the battery life. Additional benefits include straightforward connectivity, water resistance, and a fast charging speed.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 562 reviews
  • Rated 3 out of 5 stars

    JBL speaker

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay. The sound quality kinda sucks and it dies pretty fast

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good speaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it and it works so good would totally recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Portable speaker

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use very convenient would recommend good speaker

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t Believe Reviews

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This JBL speaker was a complete waste of money. Sure, it is on the cheap end $ wise but I also don’t want to spend a ton on a speaker when speakers aren’t anything new in the device world. Keep in mind that I’ve owned some great JBL speakers. This little thing doesn’t produce near the volume nor the equalized sound I expected from JBL, especially, and wondering, with the rave reviews here. I didn’t near get what these reviewers claim. The bass is overkill and the battery life well less than what’s raved about. I have to plug this thing in almost daily when my last JBL needed charging maybe once a month. I should have spent the extra $100. But I have bills to pay.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    anonymous

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bass is okay, but no where near what a pill speaker provides

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Speaker

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speaker loud but needs to have better life time battery.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great Looking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product did not work as the sales person thought it would so I returned it to the store and found the correct device needed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    JBL Go 4 portable Bluetooth speaker

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know why this thing is rated high; it has absolutely ZERO bass. I wish I could return and exchange it for a different portable speaker but apparently this one had a narrow return window. I didn’t realize some items from Best Buy have different return windows; now I know. I regret this purchase.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback on our JBL Go 4. To isolate the issue, please check the Equalizer (EQ) settings. If it is off, try turning it on and adjust the bass a little bit. If not, please turn it off. We also recommend connecting your headphones to another source device to know if it is a problem with the device. If you need more help, please contact us. JBL

  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stupid battery don’t last more couple hours really otherwise good product

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Issues after 4 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked this speaker BUT after just 4 months it started to crackle, randomly, and made it very hard to listen. I have another one that’s been going good for years.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy delivery is useless / Service nonexistent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy delivery is useless and their customer service is nonexistent. Stick with Amazon. Ordered 5 of these as Christmas presents. Best Buy used OnTrac for delivery. Twice I got texts from OnTrac saying they "attempted to deliver the items but nobody was home." I was home both times and security cameras showed they never came. Basically they were just busy before Xmass and lied. I called Best Buy (somewhere in the Philippines) and cancelled the order and got a case number. They delivered it anyway several days later and still charged me.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective speaker

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for 10 minutes then stopped. Stays charged but no sound at all.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wont connect to zoom on my phone only reason i bought it

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your feedback! If your JBL Go 4 won't connect to Zoom, please ensure that the audio output settings in Zoom are set to JBL Go 4. If this does not resolve the issue, please contact our customer support. JBL

  • Rated 1 out of 5 stars

    I hate this speaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charge does not last at all. I hate this speaker so much.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. Our JBL Go 4 has up to 7 hours of battery life plus 2 hours with playtime boost. This may vary depending on volume and music content. If the speaker doesn't meet the advertised playtime hours even at low to mid-volume levels, there could be a problem with the battery of the unit. Please contact our Customer Support, so we can assist you. JBL

  • Pros mentioned:
    Portability, Sound quality

    Rated 5 out of 5 stars

    JBL Speaker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great speaker for when you are on the move and produces a great sound out of a small speaker

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Sound quality

    Rated 5 out of 5 stars

    Wonerful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this speaker it’s easy to carry around and im able to listen carefully and loud

    I would recommend this to a friend
  • Pros mentioned:
    Size, Sound quality

    Rated 4 out of 5 stars

    Great Stand Alone Travel Speaker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This speaker is great. It's perfect for travel and even for a round of golf. At $50, it’s hard to argue that it’s not a great deal. My only minor gripe is the Auracast vs. PartyBoost feature. While I don’t need it to connect with other speakers, it would have been a nice addition. Overall, it’s a solid purchase for a travel-size, high-quality speaker.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 3 out of 5 stars

    Not impressed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read many reviews before purchasing this speaker because I already have the JBL Go 3. Many of the reviews say that it is definitely worth the upgrade going from the JBL Go 3 to the JBL Go 4. I personally do not think it is worth it. Although the speaker has a nice look and design to it and it has an app to make some adjustments to the sound I do not think the sound quality is that much of a noticeable difference from the 3 to the 4. The portability of the speaker is nice as it can easily be clipped to a backpack or put inside a purse. Sound quality is decent and if you don't own any of the Go series speakers then this may be worth it for you but I do not think there is much improvement from the 3 to the 4 and I would not recommend it you are looking to upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Sound quality

    Rated 5 out of 5 stars

    Great speaker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought speaker from somewhere else. Its worth the $50. I was blown away by small size but clarity and loudness is amazing! You wont be disappointed

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 1 out of 5 stars

    If not for one serious flaw, a nice step up.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Improvements over the Go 3 are recognizable but there is one serious flaw. The Go 4 is similar is shape to the Go 3. However, there are a few differences. The Go 3's buttons respond wherever they are pressed. The Go 4 only responds if pressed in the center. The Go 4's battery life is rated at 7 hours vs 5 hours for the Go 3. Also, the Go 4 is compatible with JBL's "Portable" App which includes an equalizer, several pre-set equalizer settings.as well as the ability to connect up to 100 JBL speakers together or two speakers together for stereo playback. The App also shows the battery charge. The sound of the Go 4 is similar to the Go 3 but with a more prominent mid range. However, because of the equalizer, the speaker is easy to adjust to your taste. The sound is clean and clear. However, there seems to be a connectivity issue that is not present on the Go 3, or Clip 4 or Flip 6. When the speaker is connected to a GPS App the first 4 or 5 words are cut off and the speaker begins with the 6th word. I haven't tried the speaker for audio books or other voice related Apps but I would expect them to have an issue as well. I thought it might be related to the App but the Flip 6 uses the same App and Equalizer and works fine with the GPS so it is a problem unique to this speaker.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. Here are some troubleshooting steps that can help isolate the issue with your JBL Go 4. First, try other GPS or voice - related apps to check if the problem lies with the app sources. Next, try connecting the speaker to a different device (phone/tablet). If you need further assistance, please contact us. JBL