Customer Ratings & Reviews
- Model:
- JBLLIVE650BTNCBAM
- SKU:
- 6339234
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the LIVE 650BTNC Wireless Noise Cancelling Over-The-Ear Headphones for their exceptional sound quality and comfort during extended use. Many users appreciate the reasonable price point and extended battery life. However, some users have expressed concerns with the volume, Bluetooth connectivity, controls, and charging capabilities.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Spend a little more to get true quality...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start by saying I used to love these headphones. The sound quality is great, noise cancelling works well, and they seemed overall well built. But now, these are a little over a year old (and out of warranty). Like clockwork, the bluetooth connection no longer works. Sometimes disconnects within seconds, sometimes after a few minutes. This is very frustrating. When I contact support team, they can't even help me to check the firmware history to ensure this isn't a bug in the new update. They told me I can pay for repairs, but that it will likely cost more than a new device. By the way, my pair is in like new condition, I am always so careful and gentle with them. If JBL can't build a pair of headphones that last longer than 1 year, then I won't buy from them anymore, and I recommend you look for others as well. I previously used a pair of Bose headphones that I've had for 10 years and are still kicking. So, pay a bit more for the premium Bose brand, otherwise you will be disappointed in a year by purchasing these.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your feedback. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. Our products warrant a period of 1 year (5 years for any non-powered speakers). To learn more about the warranty. If you have questions or concerns with any of our products, you can always contact our customer service so we can troubleshoot issues you may be experiencing with our products. Here's the link for our customer support. https://bit.ly/2WocMfi
Active noise cancelling has no effect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't tell the difference when I turn canceling on/off: can still hear yappy dog next door. Heavy padded ear cuffs do block a lot of noise. Sound quality via Bluetooth is just OK. Look elsewhere if you have sight impairment: the directions are ridiculously small. Controls are a bit rough and non-responsive. Wish I had gone with a better brand.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Live 650BTNC didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Bluetooth sound not good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.at first I thought these were great then I listened via Bluetooth after listening plugged in and wow, the difference is very significant. The sound via Bluetooth is lacking fullness and bass pretty bad. The sound plugged in is so much fuller and rich bass. I'm returning these, sadly. I really wanted to like them and if the Bluetooth sound wasn't so thin/tinny and lacking fullness/richness/bass, I would love these! bummer
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your feedback about our JBL Live 650BTNC. We're always looking for ways to improve. We'll forward this to the appropriate team. Thanks.
- Pros mentioned:Sound quality
Do not recommend.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible headphones. Worked okay for a few months. Sounds is decent, but not worth the price. Additionally, a few months in I started having issue. JBL only offers a one year warranty and unfortunately I was not as quick as I should have been reporting it. They offered a small discount on a new set. Currently the Noise Cancelling turns on and off and it chimes to let you know ANC is on or off, so it is contently dinging while listening to music.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your feedback. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team.
very poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 of these last year and 1 pair has snapped at the hinge and the other pair is cracked, of course this happened 1 month after the warranty expires
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We're sorry to hear about your JBL Live 650BTNC. Unfortunately, physical damages are beyond the coverage of our warranty. We'd like to help you with your options. Please reach out to our Customer Support. https://www.jbl.com/support-contact.html
JBL QUALITY not what it use to be
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work well for the price.. ok sound and noise reduction but after 6+ months it stopped taking a charge. Replaced charger but still no power. Now its a $100+ paper weight. After my experience and those i read here JBL quality rep is no longer bankable.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We'd like to work with you directly so we could try some troubleshooting with your JBL Live 650BTNC. Please reach out to our Customer Support at https://support.jbl.com/us/en/
quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.after 1 week it started giving analog voice which is bad 0 start
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Live 650BTNC did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.