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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.5 out of 5 stars with 1265 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are positive about the sound quality, comfort, battery life, price, bass, fit, and connectivity of the Live 660NC Wireless Noise Cancelling Headphones. They appreciate the crisp sound, comfortable fit, long battery life, affordable price, impressive bass, secure fit, and easy connectivity. However, a few customers have expressed concerns about the volume, wishing it could be louder. There were also a few complaints about discomfort, but these seemed to be related to the initial break-in period.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,265 reviews
  • Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best head phones. Should get some for yourself now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great all around

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for 12 year old for Christmas, he loves it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    2.5mm port, not 3.5mm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll be honest, I didn't even power up these headphones. I bought them due to some good reviews, a good sale, and assurances they have a 3.5mm headphone port. The latter is not true. They have a 2.5mm (or thereabouts) port with an included cable that adapts it to 3.5mm. This made them 100% useless for my application, so back to Best Buy they go. Aside from that, despite reviews I found the earcups to be substantially smaller than expected and the fit tight to the point of being mildly uncomfortable. Not sure if JBL is all hype at this point or I'm just not their target audience.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Noise Cancelling feel like suckition cups.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this because the Live500BT are really solid headphones, durable with good sound, the Live650NC has better sound and it supposed to be better than the Live 650, the noise cancelling on the Live 660NC affect musoc a little bit but that wasn't my problem, it felt like suction cups on my ears, a really unpleasant feeling, the ambient sound is also bad, I got them for $100 and still wasn't worth it, the SKULLCANDY HESH ANC has awesome Noise Cancelling and Natural Ambient mode with good sound, get those instead of these.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Live 650NC did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have any questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi JBL

  • Rated 3 out of 5 stars

    Average Headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as a replacement for my Bose QuietComfort 35s because they were almost half the cost. I rdecided to eturn them because they didn't cover my ears very well and the noise cancelling wasn't as good. Ended up ordering Bose QuietComfort 35 IIs instead.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hoping to get the same sound I get from my other JBL products. Really not close. I took these on the plane expecting them to be noise canceling as advertised. They didn’t do the job. I wasn’t expecting complete silence but I wasn’t expecting to still hear the sounds around me competing for my attention. They are also uncomfortable if you have a larger head/ears. I wear 7/1/4 hat so you can have an idea. Overall disappointed in this purchase. My suggestion is to spend a little more and go Bose!! My old Bose headphones blew these out of the water.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your time providing feedback on our JBL Live 660NC. We understand that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to share your feedback to the appropriate team. If you need more help, please contact JBL Customer Support. JBL

  • Rated 5 out of 5 stars

    Great price for the value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, just replaced these with new ones since my son broke his

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The music sounds amazing and the salesperson that helped me said the outside noise would not be heard and she was so correct

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for a very outgoing 6 year old. He’s really excited by the features.. Great sound quality, pause video when removed and auto play once they are put back on. Loves the carry bag that’s included

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought em for a gift so i never got to use them but they were on sale

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall . Only downfall is the wind noise. Disconnects randomly at times

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BEST $ I'VE SPENT THIS YEAR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The BEST Bluetooth over-the-head headphones ever, literally no need to spend Airpod Max money. If these and your phone are compatible, grab these you won't be disappointed!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    PrettyLondon

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as a gift for a friend and she says they great great just heavy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is great than anything else.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great than anything else.It is great than anything else.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JBL Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing! Great sound and the noise cancelling is spot on with the description. Would highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, good fit, long charge time, base and good price!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Ms.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was good, but the ear piece cracked. Would like to return.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We're here to help with your JBL Live 660NC. If you wish to request a refund, please contact BestBuy to initiate the refund process. However, if you prefer a replacement, please reach out to us at (800) 336-4525 during our service hours: Mon - Fri: 9:00 am - 11:00 pm (EST) and Sat - Sun: 9:00 am - 5:00 pm (EST) for additional guidance and support. JBL

  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were nice and I liked the case but my ears hurt while wearing them. I returned for a different pair.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for sharing your feedback on our JBL Live 660NC. We understand that this headphone's comfortability didn't meet your expectations. We're always looking for ways to improve, and we'll make sure to submit this to the appropriate team. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great set for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! I do wish the automatic pairing was a little smoother when I switch between different paired devices but the experience is amazing anyway. Sound quality is fantastic to my ears as well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave the earphones as a gift. I received excellent comments!

    I would recommend this to a friend