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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.5 out of 5 stars with 1266 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are positive about the sound quality, comfort, battery life, price, bass, fit, and connectivity of the Live 660NC Wireless Noise Cancelling Headphones. They appreciate the crisp sound, comfortable fit, long battery life, affordable price, impressive bass, secure fit, and easy connectivity. However, a few customers have expressed concerns about the volume, wishing it could be louder. There were also a few complaints about discomfort, but these seemed to be related to the initial break-in period.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,266 reviews
  • Rated 2 out of 5 stars

    Not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound wasn’t great. It headphone taps anything while on it feels very weird. Jbl should be making great headphones being how good there speakers are

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. This instance is sometimes caused by the quality of your source, depending on what you are listening to. You may check the music player app on your source device to see if Equalizer is engaged. If engaged, turn off the equalizer. If turning it off does not enhance the sound quality, turn it on again and adjust the EQ by boosting the bass to your liking. You can also control the Equalizer through the JBL Headphones App to adjust and enhance the volume levels of specific frequencies in the audio signal. This feature allows you to personalize sound optimization to better meet your preferences. If you have already tried this and remain unsatisfied with the sound quality, rest assured that we're always looking for ways to improve, and your feedback will be forwarded to our development team for future improvement. For the button issue, you may reset your headphones by pressing and holding "Volume +" and "Volume -" for more than 5 seconds. JBL

  • Rated 2 out of 5 stars

    Headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a weird hollow sound when I use these for running or jumping. Works fine when walking or just a simple workout.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. Please make sure that your JBL Live 660NC is secured and tightly fit onto your ears to avoid air from coming in when you jump or run. You can adjust it using the headband extensions of your headphones. If you need more help, please contact us. JBL

  • Rated 1 out of 5 stars

    Taking them back

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had jbl 650 bt and I had to bring them back because pieces around the ear were coming apart. Loved the sound of them and the noise cancelling. Apparently they've been replaced with the 660 that and the noise cancelling is not the same. Nowhere near as good and every time I move my head and the headphones lose contact with my skin they make some weird noise. They don't sound anywhere near as good the noise cancelling isn't as good all around I just don't like them anywhere near as much. Will be bringing those back I want my 650s back. Unfortunately they don't sell them anymore. Why upgrade to a set that is an absolute downgrade.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love these headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best! Love that you can customize the EQ to get that perfect sound. So much better than the Beats I have had in the past

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Issues with Mac computers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earphones are comfortable but do not seem to work well with Mac computers as the sound cut in and out frequently. It seemed more stable with a Windows based computer.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. Please try to check if the latest driver version is available for your computer/PC/laptop. To download the correct driver (software), visit the manufacturer's website for your computer/PC/laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, contact their support. JBL

  • Rated 2 out of 5 stars

    Too Tight

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uncomfortably tight on my head no matter how I adjusted them, so I returned them. May be suitable for a child's head.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for sharing your experience. We understand that its comfortability didn't meet your expectations. Our JBL Live 660NC over-ear headphones have an adjustable headband to fit most head sizes comfortably and prevent them from sliding off your head when moving. You can adjust or extend the headbands that best fit your head if they get too clamped. JBL

  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Good but not great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking headphones with ok sound but noise canceling is a little off. Very comfortable to wear and not bad at $99 but there are better sounding headphones for a few dollars more.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Little uncomfortable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are great but the distance between my ear and headphone are super close so it feels like the headphones dont have cushions somtimes. Other than that its good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not bad at all

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son has really enjoyed these headphones. He really likes the noise canceling feature, and the padding feels good on his ears too.

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your time for providing us with your feedback on our JBL Live 660NC. If you need assistance with your unit, please contact our customer support for assistance. JBL

  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my son and he enjoys them but, they don’t have the greatest sound quality. However, they serve their purpose.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Audio and Quality good, but it’s too tight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I’m going to say, that the headset is not comfortable and breathable to wear for longer sessions. Especially is not great for people who has large head

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time in providing us with this review. We'll make sure to submit your feedback to the right department. JBL

  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love it work very great. it does what it supposed to do and connects via Bluetooth very well not much more i can ask for the price i payed

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Horrible sounds fo jbl

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bass was not it and it didnt get loud as beats or bose

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for sharing your feedback on our JBL Live 660NC. We're always looking for ways to improve. We value your input, and we'll make sure to share this with the appropriate team for careful consideration. JBL

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Alright headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is nothing special. Not good for the gym. Build quality is good but I buy headphones for the sound

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback for our JBL Live 660NC. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. If you have any questions or concerns about your device, Please contact our customer support via our official website or toll free number. JBL

  • Rated 5 out of 5 stars

    Good quality headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my 11 year old and she loves them. They are easy to set up and the sound quality from what I heard was good. The noise canceling feature is a nice plus too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent silences the wife perfectly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, they work great. I paired them with my Bluetooth cable box and can watch tv without my having to listen to my wife.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice sounds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good headphones but ...if you have a big ears not going to work for you, after half hours going to feel the how tight it is...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless Noise Cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love them great product In store purchase while traveling Advertisement in store a bit confusing and clerk not allowed to change or correct it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JBL

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve purchased in awhile and I love them. Fit comfortable in my ears and that’s what I like the most

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use them everyday, very much worth it. Was a good price on black Friday.

    I would recommend this to a friend