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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.5 out of 5 stars with 1266 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are positive about the sound quality, comfort, battery life, price, bass, fit, and connectivity of the Live 660NC Wireless Noise Cancelling Headphones. They appreciate the crisp sound, comfortable fit, long battery life, affordable price, impressive bass, secure fit, and easy connectivity. However, a few customers have expressed concerns about the volume, wishing it could be louder. There were also a few complaints about discomfort, but these seemed to be related to the initial break-in period.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,266 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Watch out for lack of durability!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Build quality is where this is lacking since it will not be extremely durable. But they also made these really comfortable for long term use. The noise canceling is actually pretty good as well!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Bass doesnt work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound amazing mids and highs the issue is the bass. For some reason when you move your head side to side they start to distort. Its all good if you have the volume down but even so they are just low. If the distortion was fixed id keep them but i wouldnt recommend

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We are sorry to hear that the quality of our products. Try to move the audio source closer to the headphones.Try using a different app or program, and try listening to the audio at half volume than what they normally listen to. Make sure the headphones are away from other sources of wireless signal – you could be experiencing interference. Restart both your headphones and the audio source. Re-pair the audio source with the headphones. If you’re streaming audio content from the internet, the issue could be with the internet connection and not your headphones. Reset the unit; switched ON, press and hold both volume buttons for more than 5 seconds.
      Your headphones are now reset to factory status. If you've had this product less than 30 days, you can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi JBL

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    JBL

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first noise cancelling head phone I enjoy them but have never used anything to compare it to I wish there was a deeper range with bass but that's my preference

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    All right buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are ok for the price but iwould opt for the Sony headphones over these.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    She loves them

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these as a gift for my daughter. She was very specific about which ones she wanted, and is very happy with them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing sound quality and notice canceling is fantastic!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Earphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great shape. Vast improvement in sound quality over older models. A little lose around the ears though.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They're fine, expected more.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These aren't super comfortable and have an okay sound.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Christmas gift

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift for my wife and she has not had a chance to use it yet but the price was good.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Skull squeez/ jet crash

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1) Way too tight, I can feel it squeezing my skull and pressuring my eardrums. 2) When i ride my scooter or if there's wind it sounds like an airplane going down and someone pulled the emergency hatch and people are screaming. 3) Poop buttons. Just poop.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head phones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great, my husband likes them very much.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sounds great. Which I would had brought 2 pairs.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Solid

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really solid headphones for the price. Just wish they were a bit louder.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is not that good Noise cancelation is pretty gpod

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Live 660NC Headphones did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have any questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi JBL

  • Rated 2 out of 5 stars

    Returned

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return because it wasn’t noise cancellation as written, I was told it was a defective one but I didn’t want to go through the hassle so I returned it

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback on our JBL Live 660NC. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support. JBL

  • Rated 1 out of 5 stars

    Ripped off

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the JBL on 4/7. I went home and opened the sealed box and an old headphones were there. Not JBL. I took it back to the store and they refuse to make it right even though I was very honest and told them. I spent $150 for them and Is all I wanted was the product I paid for. I am out the money and I still need head phones

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    disappointing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were great headphones but I accidentally dropped them off my lap while sitting down and they broke immediately. I was not doing anything extraneous so I can’t give a good rating to a pair of headphones that cost so much and break so easily.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Live 660NC. Please note that your unit has a 1-year warranty. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline. JBL

  • Rated 5 out of 5 stars

    Jbl wireless headset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did an online purchase with the option to pic up in the store, upon picking it up it fast service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Too tight

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returning because too tight on my wife's head. Otherwise works great.

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 2 out of 5 stars

    Fine, not good for my cause...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    on the surface, they work well when you just want to listen. However, you cannot charge them and use them at the same time, and they always cause issues when trying to connect to my pc. Hard pass if you just want to bluetooth connect these to your pc and use them.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Live 660NC didn't meet your expectations. For a more stable connection in the PC, you may try using the 3.5mm audio cable. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. If you have any questions or concerns about your device, please contact our customer support service via our official website or toll-free hotline. JBL