Customer Ratings & Reviews

Honestly, stay away. Sound quality is good like most jbl products. Everything else is horrible. Anc turns on by itself, whenever it wants to, despite me purposefully turning it off repeatedly on the app, and on the case. There is no way to turn this case, or the earbuds, off. Half the time the case was extremely low battery when they had just been charged recently. To add to not being able to completely turn off either earbuds/case, for some reason the bluetooth on these think theyre allowed to have priority over everything else, even when 'everything else' is connected and playing. These things will randomly decide they want to kick your current receiving device off and hog your connection, to just simply sit there and be connected. Computer connected to another device? Kicked off by these. Car connected to my phone to let music play? Nah, car kicked off so these can force a connection, just to sit in a backpack. The fun thing is that nobody even so much as looked at them, and theyre hijacking source connections. To the point where any time they were used, they had to be deleted from anything they were connected to, to prevent them from randomly connecting for no reason. The amount of times I've had to reconnect my phone to my vehicle because of these things is probably a world record. Ive had tons of wireless earbuds, and these Live Buds have had more problems than all of them combined. Whats worse is Best Buy has unrealistic return windows that rendered these non-returnable despite being massively defective. Customer service made an appointment with their Geek Squad to have them looked at, and had me drive 40 miles 1 way to a store, because I honestly wanted them repaired for the sound quality, just for them to tell me they can't do anything and I need to contact the manufacturer. Manufacturer replaced them, but I doubt I'm even going to open the packaging. They'll likely go on ebay at a loss. Made the decision to replace these with GalaxyBuds3Pro before the replacement was delivered, which both arrived on the same day. Save yourself $100, higher end Anker and Skullcandy earbuds will sound the exact same with Kiwiears tips and a decent equalizer setting, without any of the nonsense.

The buds themselves aren't bad, but there are a lot of obvious flaws that made them annoying. For example, the screen on paper is really cool, but whenever its in your pocket it randomly turns on and changes the settings, worse part it changes the language settings very often so it becomes a hassles to change it back. The buds woud also randomly emmit a high frequency chirp witch was very uncomfortable.

I buy a lot of headphones. I probably spend more on them than on my tablets and phones. Unfortunately, these headphones were a disappointment. The sound was fine, but not exceptional (not as loud as my Air Pods), the touch function too sensitive, and the case was flimsy, notwithstanding the unusual touch screen functionality, which is more of gimmick than a useful function. I returned it to Best Buy after 10 days when the charging case just stopped taking a charge (unless you held the plug just right). FORTUNATELY, Best Buy gave me a no-questions asked refund. I will probably use my refunded rewards points to buy Sony or the new Air Pod Pro 3s, as I'm not taking another chance on JBL's headphone products.

First the case. It is amazing and very help for volume, settings etc. The headphones not so good. The noise canceling is not as good as other brands. Every now and then theres a pop noise from left or right, that about blows my eardum. It cuts in and out randomly too. If using in a car there is a buffeting sound that is really annoying.

Ive always had bose. I knew it wasnt going to be the same but I like jbl. Figured id give these a try they were on sale. 10 days in i went back returned them and got bose. The ear peices dont fit very well Ive never had an issue. None of these were great. This probably lead to the noise cancelling also not being great. I still could hear other music in the gym. The sound quilty is just ok to me. Overall wouldnt buy again. I do enjoy other JBL products

Bought October 2024 and the right earbud has already died. Luckily, we got Geek Squad plan so I am hoping they can fix them. Makes me mad that they only lasted 14 months!

The fit was too loose for me and they didnt go far enough into the ears to get a good seal. When I did cram them into my ear to get a good seal, the sound really wasnt thet good.

.. 16 is the highest volume n it sucks.. i need these to be loud

Larger and bulky, i used them for about a month and upgraded to the galaxy 3 buds and same quality but smaller case and buds

Disappointing noise cancellation and audio quality. Not terrible out put, but definitely not good enough to justify price.