Customer Ratings & Reviews

This is the first audio-video receiver (AVR) that I have owned - Ive used one once before and I did like the spatial audio and how movies / TV sound. That being said, I was a little bit in over my head on this one as I wasn’t aware of how much set up is involved and extra components are required. A learning experience for me! And at teachable moment for other. Setup is fairly easy, the unit has a basic menu interface and depending on your speaker configuration - you have modes that adjust sound according to those configuration - with two bookshelf speakers (JBL 250 B’s), and a subwoofer (JBL 250 P) the set up worked best in All Stereo mode. Navigating the menu can be done on the main unit with the input knob and face buttons, or on screen with the remote. The volume knob has a lovely message for us users - I won’t spoil it but be sure to read it, it gave me a laugh - nice touch JBL. Connecting this unit to wifi to get updates was easy - downloading the JBL Premium Audio app gives you remote access to the AVR and connects it to your home network, and it has an ethernet port if you like having things physically connected, I plan to move over to that once I have my home entertainment area finalized. Once setup is complete, it works pretty well in concert with my Apple TV and Samsung 55” TV. I have moments where Youtube will be playing and the receiver seems to interpret this as something and causes it to black out as if it were switching inputs, still figuring this one out, but during shows everything is fine. I love how it all powers on with one remote - my remote of choice being the apple TV remote - the JBL remote works best for fine tuning audio, but if you need to change volume, somehow and very magically, my apple TV remote easily controlled volume with Mute ability. Being a first time AVR user, one thing to note is make sure you have your speaker cable of choice - this was new to me, as I am used to AV devices having everything you need in it right out of the box. This was not that case and after trying regular copper cable, I found the best thing ever - Banana Plugs. What I didn’t find out was how hard you need to push banana plugs in to get them to “fit” into the socket. I now have a good set of cables, but they seem to be a bit on the loose side - my AVR doesn’t fit well in my console cubby, and they get knocked loose sometimes.

I bought this today due to all the streaming features but the sound quality is just awful, sorry JBL but this should go back to the drawing board

Powerful but feels abandoned. There are bugs in airplay that happen multiple times a day. There is no support or registration page for this product on jbl website either. I would avoid this product.

Arrived damaged and sent back. Should have been checked before delivery. Never buy open box item.

To be fair, I never used this item. I purchased from Best Buy, took it home and unboxed. When I realized there is no headphone jack I repackaged and returned. Too bad because it looks favorable but who designs a receiver without any headphone option?