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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.7 out of 5 stars with 337 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers often highlight the Pulse 5's exceptional sound quality and immersive light show as its most appealing features. Many appreciate its portability and convenient size, while others praise the impressive battery life and satisfying bass response. The speaker's waterproof design and volume capabilities also receive positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 337 reviews
  • Rated 5 out of 5 stars

    Oh Boy we Pulsin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its sick my dudes!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product did not disappoint. 10/10 would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a lot better looking than the previous pulse.

    I would recommend this to a friend
  • Pros mentioned:
    Light show

    Rated 2 out of 5 stars

    JBL 5 pulse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice light speaker show but known for having charging issues. Had to return it two weeks later

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We're always looking for ways to improve. With our JBL Pulse 5, please try using a different USB cable and USB charger (preferably one with a minimum 2 amp rating), as well as unplugging and re-plugging the cable from your device. The product's charging port may also become clogged with sand or grit. Examine the port. If necessary, use compressed air to clean. If the issue still persists, please contact our customer support. JBL

  • Rated 1 out of 5 stars

    Good looking speaker but many body defects

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked this speaker for its lighting show and aesthetic look, but it has many body imperfections. The acrylic transparent plastic has many straight-like scratches and some points that look like dirt, and all of these are from the inside part of the speaker, which makes it look unappealing when it's on and you're nearby. The sound, I would say, is acceptable but not so great, as a speaker for the same price, you are mostly paying for the lighting show and speaker together.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it but i wish it would give more control over the lights

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speaker for small party with your friends The led lights better than I expect

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    After all good

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It take a little bit longer to connect Nice looking item

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bugfyfinn in vugg ya c tu uf vi V yggcuggvuhhhh un hhbhhhggygcggg un vhhgvgg

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged box, when oaid for a brand new product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a JBL pulse 5 for a christmas present, and what I got was a beat up box, and told it was the only one available, how convenient. Didn’t even offered a discount for the damaged product

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Jbl pulse 5 review

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look good but sound is sub par for this price. Lots of distortion.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Less light scence

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lot less flexibility to play with light options, lot less to choose from. Plus you buy the speaker mainly because of lights.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback on our JBL Pulse 5. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support. JBL

  • Rated 3 out of 5 stars

    Its ok

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The colors are cool but the sound is sub par. I am returning it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Some problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have some problems with because stop working n rsn

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Worth getting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a gift good quality definitely worth the money

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Less than impressive

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have other JBL speakers, but this one don’t really have the depth In the sound. Sounds like I’m listening to the radio.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We're always looking for ways to improve. With our JBL Pulse 5, source devices (phones, tablets, etc.) all behave a bit differently. Some have very loud outputs, and some can be quite a bit lower, even at maximum volumes. You may try to use an equalizer on your music application to adjust the volume to your preference. If you need more help, please contact our customer support. JBL

  • Rated 1 out of 5 stars

    Best Buy's Price Match Guarantee.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy's Price Match Guarantee. Hello, I purchased a JBL Pulse 5 Portable Bluetooth Speaker from your Palm Beach Gardens store on May 25 for $249.99, plus tax. I noticed that the same speaker is now priced at $199.99. I understand that Best Buy has a price match guarantee, and I am within the period for a price adjustment. Can you help me process a refund for the price difference?

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is the worst of JBL, bad base It’s not worth for music.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback, we're always looking for ways to improve. Our JBL Pulse 5 is compatible with our JBL Portable App, you can use the app to modify the sound based on your preference via Equalizer settings. If you need more help, please contact our customer support. JBL

  • Rated 1 out of 5 stars

    No extended life after warranty

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unhappy have purchased same speaker 3x and after warranty runs out stops working. Good when it works

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We're always looking for ways to improve. If your JBL Pulse 5 is not turning On, While not charging, press and hold the power button for 30 seconds to see if the unit will unlock. If this does not resolve the issue. To further assist you with the issue, please contact our customer support. JBL

  • Rated 1 out of 5 stars

    JBL speaker needs work

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible speaker had it for a few days. It does not give good base even when you set it to do so. I would not recommend this item.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback on our JBL Pulse 5. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support. JBL