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Customer Ratings & Reviews

Your price for this item is $99.99

Customer reviews

Rating 4 out of 5 stars with 753 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers recognize the Reflect Contour 2 Wireless In-Ear Headphones for their exceptional sound quality, comfortable fit, and impressive battery life. Many users appreciate the convenience of wireless connectivity and find the headphones easy to use. However, some users have expressed concerns about the limited volume and thin bass.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 753 reviews
  • Rated 4 out of 5 stars

    Nice headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the headphones. I would definitely recommend to a friend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made a great birthday present

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave these to my wife for her birthday because she is always listening to things on her phone. The cord was always a hassle for her, so the wireless headphones seemed like a good idea. She loves then and uses them everyday.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but not loud sound enough unfortunately......

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a Christmas present. He was glad to get them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice but not loud enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like JBL products, these are Nice but not loud enough

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Crisp and clear wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my son for Christmas and he only has good things to say about them. It felt like as soon as I got my confirmation email, they were at my door. Thank you Best Buy it's always a pleasure doing business with you!

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Not that good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to try another brand after last blue tooth headphones. The volume was not nearly as good as I expected. Tried the different sizes of ear pieces but none where a good match and uncomfortable after long run.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rated 4 out of 5 stars

    Quality item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Present for my son. He says they're great. Good buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for everyone!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son has a pair of JBL wireless in-ear headphones, and he loves them. We decided to get his dad a pair for Father’s Day. It took a little bit to figure out which ear pads fit him the best. He likes them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    earphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great for about a year then after that the sound gave out and needed to be replaced. be sure to buy the insurance so that if they give out on you, you can replace them with another pair or another product.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Bass

    Rated 1 out of 5 stars

    dont buy these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very excited to get a pair of decent quality headphones since ive been using the apple ones that came with my phone for the last 3 years. that excitement disappeared when I tried these. I saw a lot of reviews saying there was almost too much bass, which is weird because these have virtually 0 bass. they sound like when you just play music through your phones speaker. very tinny, very treble heavy. I even set my iPhone eq to bass booster and I cant hear any bass. 0. Guess I will be sending these back. sigh.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We are sorry to know you are not satisfied with your purchase, please contact our tech support line for further support. JBL

  • Rated 5 out of 5 stars

    Great for kids

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are small and practical. The item was purchased for a small child. Buying Apple EarPods, if that were involved, would not be ideal for a young child due to their lack of responsibility.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok but not really impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these ear phones expecting it to rival Beats but is not even close. I struggle keeping them in my ear which results in a lesser sound quality than expected. I wouldnt purchase another pair. Better to just pay the extra money for Beats

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rated 5 out of 5 stars

    Excellent sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson loves them. He has numerous electronics made by Samsung and Apple and they work equally well with all of them. When he needs new ones he would replace them with a JBL product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    AirPods are better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried these because I was so reluctant to purchase AirPods. I hate that AirPods look like earrings but these were uncomfortable and didn’t stay in place. I purchased the AirPods and fell in love. These were returned.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    There are better out there

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were great but over time the couldn't last for all the use I put them through. Going to the gym constantly with them they only lasted a year.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good, but the unit for the power, volume is super heavy and it pulls the cord toward the right and the right ear bud comes out pretty easy.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback about our JBL Reflect Contour 2. We recommend trying out the different sizes of earbuds for a secure fit. If you need help, you may reach out to our Customer Support. http://bit.ly/30JI2G4 JBL

  • Cons mentioned:
    Bass

    Rated 2 out of 5 stars

    No bass at all

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like jbl speakers, but the headphones are lackluster. There’s no bass at all, so they don’t sound loud enough for me. I like the ergonomic design though.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for the review, we appreciate the feedback you've provided to us. We understand that the product did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 3 out of 5 stars

    Fair

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good for in terms of sound quality. Have issues with pairing with other devices. It doesn't show up for pairing all the time.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Pairing

    Rated 2 out of 5 stars

    Returned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually returned these because they didn't fit in my ears correctly and kept falling out. Also didn't pair with one of my laptops.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Reflect Contour 2 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL