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Customer reviews

Rating 4.4 out of 5 stars with 192 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

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There aren't enough negative mentions yet.
86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 192 reviews
  • Rated 3 out of 5 stars

    To bad the sound doesnt mirror the tech

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool features, cool charging case, unimpressive sound. Unless u are in a quiet area, this thing is not for you. Semi loud enviorments with volumne all the way up was hard to hear without background blending in. And forget about the bass. Listened to for 5 minutes and back in the box they went. Def not worth $300. Maybe $150 because of the charging case. Your welcome

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your feedback. We recommend connecting your JBL Tour Pro 3 to our JBL Headphones App. Then, go to Ambient Sound Control and enable ANC. Next, tap on Customize ANC where you can enable the Adaptive ANC. This setting will automatically adjust the ANC based on the surrounding noise level. When it is off, you will see the orange bar below to manually select the ANC level. If you need further assistance, please contact us. JBL

  • Rated 5 out of 5 stars

    JBL pro tour 3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome headphones highly recommend!! Better than airpods pros

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Father’s Day Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these as a Father’s Day gift and he loves them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it ! I think that says it all , didn’t regret spending so much cash on it haha

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My tour pro jbl 3 opinion

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome style earbuds totally recommend this product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JBL

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. Some of the best ear buds ive ever purchased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Music to your ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gray headphones recommended to those who are looking for headphones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jbl

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality worth the money would recommend to anyone

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Decent sound, horrible everything else

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first saw these, I instantly thought I had to have these. Once I decided to get these earbuds, I instantly found out why I shouldn't have bought these. The case is cool, but the function is clunky, useless, and it just gets in the way. When the earbud case is in your pocket, it hits up against your leg or other stuff in there, and when you're on the phone, it hangs up calls, stops music, switches tracks, all kinds of things, it's just overall not good. The case also has weird glitches where the screen will just stay on for hours and not turn off over a period of time, causing the battery to go dead. After updating the software, there's still very noticeable issues with these earbuds. I will be returning these. The price is just too outrageous for all these drawbacks. ANC is OK it's not anything worth the price, Ambient mode is pretty bad also. I'm glad we get different size ear tips with these, but however, they still end up falling out of my ears. They dont stay in while moving or doing any sort of work, You will constantly find yourself asjusting these, especially when listening to music it gets annoying because you want to enjoy your music, but unfortunately, you can't fully enjoy the sounds if they're moving around your ears and not staying in place. I wouldn't recommend these to anyone, I'd say buy something else. Do not be fooled by the technology they put in this with the case its useless and not worth the money. I think the touchscreen on mine already broke. If so, I will not recommend JBL products in the future.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      This isn't the experience we want our customers to have with our products. We'd like to work with you directly to address these issues with your JBL Tour Pro 3. Please reach out to our customer support. JBL

  • Rated 5 out of 5 stars

    Informative

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is superb. I like the tft screen display the informations that i needed.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Good when works

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not connec to my hoogle pixel fold pro 9. Unfortunately they are good quality earbuds

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. To connect your JBL Tour Pro 3 to your mobile device, make sure the earbuds are in paring mode and the LED is blinking blue quickly. If not, reset them by tapping either side twice while wearing, then hold the third tap for 5 seconds, place them back in the case, and try again. If you need more help, please contact us at (800) 336-4525. We are available Monday to Friday from 9:00 am to 11:00 pm (ET) and Saturday to Sunday from 9:00 am to 5:00 pm (ET). JBL

  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend this device. I’ve had issues with this device connecting to Bluetooth automatically. Then when device connects it will disconnect again. I sure wish I just gotten the AirPod Pro instead

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for bringing this to our attention. To automatically pair the earbuds with your source device, ensure your JBL Tour Pro 3 is powered on and in pairing mode. Also, verify that Bluetooth is enabled on your source device to establish the connection. If you require further assistance, please don't hesitate to contact our customer support team. JBL

  • Rated 1 out of 5 stars

    Don’t waste your time and money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds sound okay but nothing amazing they are really a downgrade from previous club pros they are incredibly buggy this may push me away from all Harmon Karson products when using in phone calls people said I sounded terrible I’ve talked with these same people after switching to apple,beats,and sound core earbuds they said its a day and night difference that’s why these were returned

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful. I don’t know if it’s a iPhone problem but if you move at all they consistently stop playing until you move them back into your ear. I’ve tried all 3 options of the ear piece and none of them really work. They definitely need to rethink how this fit in the ear or the sensor that makes sure it’s in your ear. Side note they don’t connect automatically when you take them out. You have to connect with the Bluetooth every time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t own these things for 4 hours and the right bud stopped working. I took them out of the box, got them paired, and they worked fine. I plugged them back in to fully charge, and when done, the right bud wont even turn on. I don’t care if it is a glitch. Its a 4 old product that is $300. Will be returning and trying bose.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not worth price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this product does not fit. dissatisfied for price. would like to return for a different product but im out the returns window. I have tried every tip won't fit ear. lost bluetooth connection often

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We’re here to help you with your JBL Tour Pro 3. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. Also, our products come with a 1-year warranty period upon purchase. Please feel free to contact our customer support for further assistance. JBL

  • Rated 1 out of 5 stars

    Sub par

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case too big. Trouble connecting between calls and Bluetooth.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Over hyped

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love them but I returned them. The sound quality was not good compared to beats fit pro (i used those for years but lost 1) The surround sound feature was great and the case was amazing but the overall audio while talking and listening to music just wasn’t good at all.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cool Item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio quality is sub par. The gadget and options are new to the mainstream Bluetooth headphones businesses. But honestly even though it's new I loved it. I'm all about the audio, so it was not very good.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They haven’t worked but because I purchased them as a Christmas present I can’t return them I will never buy anything else from Best Buy 15 day return when purchased them for Christmas

    No, I would not recommend this to a friend