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Customer Ratings & Reviews

Your price for this item is $99.99

Customer reviews

Rating 4 out of 5 stars with 743 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers commend the TUNE 120TWS True Wireless In-Ear Headphones for their exceptional sound quality, affordable price, and extended battery life. Many users find the earbuds comfortable to wear and easy to use. However, some users have expressed concerns about the fit of the earbuds, connectivity issues, limited volume, charging problems, and the overall design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 743 reviews
  • Pros mentioned:
    Bass, Price

    Rated 5 out of 5 stars

    the bass is wut I purchased it for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So if you r in the market for new ear buds then these r the ones. The price is affordable the comfort is good and the bass is great.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Appropriate for the price

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two pairs, one didn't work right out of the box so I had to return them. The other ones work as expected, they were appropriate for my nephew who is a teenager.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Value

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you get them on sale, they are good. I bought a couple straight from JBL but both had issues with 1 earphone constantly disconnecting. I sent them back and decided to purchase them from BB. The ones I got from Best Buy worked great. It has been a year and they are still working. The audio is not as good as the Apple AirPods, but they are almost 1/3 the price, when on sale. Also, I have had trouble finding an eartip that fits my ear, but that is true for me with any in-ear headphones. In the end, if you are looking for an inexpensive true wireless headphones, you should consider these.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Good for a few days

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality when they worked well...3-4 days max. Tried to make them work for two weeks and kept having connection issues or started hearing doubles of everything. They tend to slip out easy, I dont know if its because i have an obsession with cleaning my ears several times a day though. Ultimately ended up switching to a set of Samsung buds. The Samsung set sure fit better and has more sound tunabilty with its app.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback about our JBL Tune 120TWS. We're always looking for ways to improve. Please know that you can reach out to us if you need any help with our products. https://support.jbl.com/us/en/ JBL

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent product!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I listen for a long period of time and the battery lasts pretty good. Has a decent audio and the case charges fast too.

    I would recommend this to a friend
  • Pros mentioned:
    Bass
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Nice, but not for me =(

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice bass sound, but didnt fit well and keeps falling from the ear.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these as an alternative to AirPods. They get the job done. Noise isolating and good sound.... It’s like hearing in HD. They should continue to update this model.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    JBL headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price and sound for wireless headphones. It has 4 uses after a full charge, decent range.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones for the price. They have a great sound with a great battery life. They also have a good range.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good quality easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these to use for zoom calls. And have been very happy with them for battery life sound quality and phone calls.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Too big

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, but big and heavy. I would save my money for a smaller pair unless you have larger than normal ears.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this headphones because it’s affordable and the quality is really good.east to connect to the phone as well.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity, Fit

    Rated 1 out of 5 stars

    For Extreme Agravation, I Highly Recomend

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these hoping that JBL still made high quality products as in the past. Unfortunately, at least with ear buds, the answer is a resounding No! First, they did not pair easily when I first tried to use them. Yes, I did get them to pair, it just was not easy. From there, things have gotten worse, they are dropping their connection pretty often, as in every minute or two, and my phone is sitting on my desk right in front of me. Not more than 3 feet away from my ear. They also are not easy to re-connect. Lastly, just sitting here, they are working their way out of my ear. I have tried all three sizes of ear fittings and none of them give a secure feeling in my ear. In fact the right one just fell out again. Overall, I am extremely disappointed. I definitely can not recommend. Bad reception, bad connection, and terrible fit. Unless something changes over night, they are going back

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We're sorry to hear about your experience with our JBL Tune 120TWS. Please reach out to our Customer Support so we could try some troubleshooting steps and check your options. https://www.jbl.com/support-contact.html JBL

  • Cons mentioned:
    Charging

    Rated 3 out of 5 stars

    Over priced for the quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was never able to charge the ear headphones (right and main one) they charged the first time I put them in the case after they never recharged. Went back to Best Buy and they Were ready nice to give me replacements since it was only a week since I had originally purchase. It a shame that this model did not work. I own four other pairs of headphones and earphones of JBL and I have no complaints about them. This was the reason I chose the JBL over the Samsung and even the ipods.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great wireless earbuds.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy the ease of use and sound quality of these wireless earbuds. I would definitely purchase them again.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality! I had them for about 9 months and no issues. Great quality sound and battery last long.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Product for the Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I was looking for a little for freedom with my smartphone audio. I knew I didn't want AirPods, but I knew I wanted wireless. My search led me to these, and I could not be more pleased. I used them for audio and video calls and messages, and the sound quality is great. Also, my friends and family said they never knew I was using wireless in-ear headphones with a mic. They said the sound quality was great on there end as well. Very good product! I highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Pretty good

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sound good quality could be a little louder but it’s good enough for me they stay in place and don’t fall out

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Rocking headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound amazing, especially for the price. They fit into your ear with nothing but comfort. Nothing can cause them to fall out no matter what.

    I would recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Excellent wireless earbuds for a first pair!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got that Bass! I was looking for wireless earbuds with nice bass and sound and totally satisfied. The case is compact and I like how if try to place the left or right earbud on the wrong spot the magnets counter-magnetize and kicks it back out. Nice touch! Easy to pair to devices. The controls on the earbud are easy enough (basically press the big button). The price is great!

    I would recommend this to a friend