Customer Ratings & Reviews

We're sorry to hear about what happened to your JBL Tune 225TWS. You may try to reset the unit to check if this can help fix the problem. Place both earpods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory default. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again. To manually pair the earbuds, Press both dedicated buttons of the earbuds simultaneously to reconnect them with each other. Here are some cleaning steps for re-establishing charging: If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case. You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning. Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry. if the problem persists, please contact us, so we can assist you in checking your warranty.

This isn't the experience we wanted our customers to have with our products. If you've had this product for not more than 30 days and was purchased directly from our website. You can always return it and get a full refund. Please contact our Customer Support.

We're sorry to hear about what happened. We appreciate it for taking the time in providing us with this review. Our JBL Tune 225TWS has a maximum of 5 hours at a normal volume and a minimal bass content. While the charging case has an additional 20hrs of music playtime when you charge it from a low-battery state. Please check the charging contacts of the earbuds as well as the charging case if there is dirt or debris that's preventing the unit from charging properly. Try using a different USB Type-C charging cable and wall charger if this can help fix the problem. If the problem persists, our portable products have 1-year warranty, please contact us and provide us the proof of purchase of the unit, so we can check your options:https://support.jbl.com/us/en/#contact

Thanks for reaching out. Please follow the troubleshooting steps outlined in our 'Bluetooth Troubleshooting' guide found in this link. https://bit.ly/2LXMoHJ

Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225 TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.

Unfortunately, our return policy doesn't cover exchanging a returned unit for a different model. You may return our JBL Tune 225TWS and get a refund then you can order the model that you wish to have. Here's the link for our Returns Process. https://bit.ly/3r2dJI8

Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS Headphones did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have any questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi

Thanks for reaching out. Here are some things to try that often fix these issues. Try a different USB cable. Try a different USB charger, rated at least 2 amps. Try disconnecting the cable from your product and re-inserting it. If you need further assistance, you may reach out to our Customer Support Team at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST)

Thanks for reaching out. We want you to get the most out of our product. It would be best if we can work with you directly to get more information and to do troubleshooting with your JBL - Tune 225TWS True Wireless In-Ear Headphones. Please contact our customer support at. https://bit.ly/3xzCIGE

Thank you for your feedback. We'd like to work with you directly to troubleshoot the sound quality of our JBL Tune 225TWS. Please contact customer service at. https://bit.ly/2WocMfi

We're sorry to hear that the right ear bud of your JBL Tune 225TWS stopped working. Please check if it's still charging. If not, please check the contact terminals and clean it for any dirt and debris that may be causing it not to charge. If you need more help, please reach out to us at https://support.jbl.com/us/en/

Thanks for reaching out. It's possible that the earbud is not working because it's not charging while inside the charging case. Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. If none of these fixes the issue, please reach out to JBL Customer Service for technical support and assistance. https://bit.ly/2WocMfi

We appreciate the feedback you've provided to us. We understand that our JBL Tune 225TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.

This isn't the experience we wanted our customers to have with our products. If you've had this product for not more than 30 days and was purchased directly from our website. You can always return it and get a full refund. Please reach out to JBL Customer Service for technical support and assistance at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST), Sat-Sun: 9:00 am - 5:00 pm (EST).

We appreciate the feedback that you've provided us with our products. We are sorry to hear that our JBLTune 225TWS Headphones did not meet your expectations. We'll make sure to submit your feedback to the appropriate department. If you've had this product for not more than 30 days and was purchased directly from our website. You can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi

Thank you for your feedback. We'd like to get more information to see if we can find ways to make your experience with our JBL Tune 225TWS better. Please contact customer service at. https://bit.ly/2WocMfi

Thank you for bringing this to our attention. We'd like to work with you directly and gather more information so that we can check your options. Please use this link to contact customer service. https://bit.ly/2WocMfi