Customer Ratings & Reviews
- Model:
- JBLT225TWSBLKAM
- SKU:
- 11960804
Rating by feature
- Sound Quality
Rating 4.2 out of 5 stars
- Battery Life
Rating 4.0 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
to a friend
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt last 1 year of use. Left earbud stopped working even though I used the right side more. Disappointed and going back to using sony products. My last pair lasted me 3 years
No, I would not recommend this to a friendMy wife didn't like them at all.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife didn't like them at all. They don't make a secure connection with the ear opening causing them to fall out easily. They are sitting on my desk and not being used.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate it for taking the time in providing us with this review. We'll make sure to submit your feedback to the right department. Please try if you can still return it where you purchased the unit, as long as it's still within the return period of the store.
Fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have smaller ear canals that you find difficulty fitting earbuds into your ears or they slip out, do NOT purchase these. They actually hurt.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate you for taking the time in providing us with this review. We are sorry to hear that our JBL Tune 225TWS True Wireless In-Ear Headphones didn't meet your expectations. We'll make sure to submit your feedback to the appropriate department. If you still have questions and concerns, please reach out to our Customer Support here: https://bit.ly/3hpjzQk
mehh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought these 3 hours ago. Im returning them in the morning. Dont take this rating wrong, JBL makes great products but these kinda suck. They aren't comfortable and they don't cancel out sound.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225 TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have any questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi
Sad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to do this cause I love all my other jbl devices but these wouldn't stay in my ear so I couldn't keep them there really wasn't any little rubber peace to keep them in
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Kept falling out
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these on sale but not for me. They fell out of my ears and they do not come with rubber pieces to customize the fit. Returned them and got the 300's, those are far superior.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Tune 225TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Volume Issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had issues with the volume being stuck at 100%. I was able to get it to work after resetting them and repairing them over bluetooth. But after putting them back in the charge case the issue came back. I probably just had a bad pair, but my experience was not good When I did have them working I was disappointed in the sound quality. I thought low notes/base was pretty weak and it was a little tinny. I have a pair of anker soundcore earbuds that I paid $30 for. And I feel like these JBL earbuds sound worse
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department.
Bought these twice…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.…and the right earbud quit connecting to the other earbud BOTH TIMES. I did all the troubleshooting I could find. Nothing worked. These are trash.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for taking the time in providing your feedback with our JBL Tune 225TWS. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. Please try to clean all contact points, on each earbud and on the charging case using cotton, cloth, or makeup swab, cotton swabs, and rubbing alcohol. Repeat until the contact points are visibly clean, and charging should work as designed. This procedure can be performed on all TWS earphones and cases. If the issue persists, please reach out to our Customer Support here: https://support.jbl.com/us/en/
AirPods
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great quality for the price . It hurts when you have them on longer than 25 minutes . They keep on falling on off your ears.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL tune 225 TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Just Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If kind of just need some wireless headphones to work or work out in and dont wanna mess up you good ones then these will do the job but i wouldnt recommended them to be primary head phones.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS did not meet your expectations. If you have any questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi
UNCOMFORTABLE!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horribly uncomfortable!!! The oblong part of the ear piece where the speaker is points too high up. I rotate them so that oblong, pointy shape sits more in the natural opening of my ear (my ear canal opening), but this also means they don't fit snug. They fall out super easily. Even if i tilt my head, or turn to quick. My ears ache after wearing them for 8-10 hrs/day. Battery lasts for 3 hours. I alternate only wearing one at a time and charging one to make it through the whole work day.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. If you have any questions or concerns about your device, please contact our customer support service via our official website or toll-free hotline.
Cheap
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working!! Unable to connect anymore. Falling apart , only had them for 4 monthly and I barely used them.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate for taking the time to provide us with your feedback. We're sorry to hear about your Tune 225 TWS. Our products have a one-year limited warranty, please visit our website to file your warranty request.
Only two months use!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only work fine for two months... In the last few days....the right earbud doesn't work....only get the connection sound but only the left one works.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .There are factors we need to consider as to why charging stops with your JBL Tune 225TWS. This is sometimes caused by dirt on the metal charging contacts. These are usually gold plated, but gold plating does not prevent surface dirt. We recommend cleaning the contact pins with a cotton swab and alcohol to remove any dirt. Make sure the unit is dry before charging. You can also try using a different charging cable to charge the case. If you need more help, please reach out to our Customer Support. https://support.jbl.com/us/en/
Don't buy them
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible they worked good for the 1st day or two and they disconnect and now they don't even connect to my phone
No, I would not recommend this to a friendTerrible product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst products I've ever had the misfortune of purchasing. Bought my first pair middle of January and another singular headphone of this third pair has stopped working/holding or gaining charge/connecting through Bluetooth. Each replacement pair has had a different issue but each time it's only in one of the headphones. 3 separate pairs, less than 3 months. All brand new out of the box. Do not waste your money on this product or the protection plan.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We're sorry to hear about what happened. We appreciate for taking the time in providing us with your feedback. We'll make sure to submit it to the right department.
Not a Great Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this AirPod after I misplaced my Apple AirPods. Looks great and doesn’t have connection issues like Apple but the sound quality and volume is very poor compared to Apple.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your feedback. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. In the future, if you have questions or concerns with any of our products, you can always contact our customer service so we can troubleshoot issues you may be experiencing with our products. Here's the link for our customer support. https://bit.ly/2WocMfi
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very uncomfortable in my ears. Models with silicone inserts feel so much better. Also, the stereo sound seems strange, like its not exactly timed equally. Going to return them.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Tune 225TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Very Unhappy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't even give this an average rating. They only worked with Zoom meetings and half the time not even then.
No, I would not recommend this to a friendSucky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is basura! They worked fine the first month but then only the left earbud would connect. For some reason, the buds were then separate devices when trying to connect to bluetooth. The phone kept displaying a message stating an app was required to connect the right earbud. The app only provides the manual that gives directions on how to connect the earbuds. They were of no help. I am going to return the earbuds for a refund.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for reaching out. Try performing a factory reset by placing both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores factory defaults. (Please note that charging must take place for the reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again. If it still doesn't work after that, please take both earbuds in your hands and press the button on both of them three times and check the function again. If you need further assistance, please contact Customer Service at: https://bit.ly/3DWKCMw
Pairing pain
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For all the attempts and trouble shooting with this product we cannot get them to pair with phone.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for reaching out. Here are some things to try that often fixes this issue. First, try to restart the Bluetooth connection on your smartphone by switching Bluetooth off and on again with a short pause in between. "Forget" (remove) the previously paired connection on your smartphone in your Bluetooth settings if you had once paired with our product. Try to restart the smartphone by powering it off and on again, and after restarting try to establish a Bluetooth connection to your product. If the above does not work, then try to restart your Headphone by turning it off and on again. Press and hold down the Bluetooth button on your Headphones to initiate pairing mode again. Go into the Bluetooth settings on your Smartphone to start the pairing process. You should now have a successful pairing with our device, but if you are still experiencing issues then contact Customer Support at: https://bit.ly/2WocMfi