Customer Ratings & Reviews

This isn't the experience that we want you to have with our products. Our JBL Tune 225TWS has a one-year limited warranty from the date of purchase. We'd like to work with you directly so we could check your options. Please reach out to our customer support. https://bit.ly/3teKTYP

Thanks for reaching out. We want you to get the most out of our product. It would be best if we can work with you directly to get more information and to do troubleshooting with your JBL Tune 225TWS Headphones. Please contact our customer support at. https://bit.ly/2WocMfi

Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS didn't meet your expectations. For better fitment, you could choose from the three ear tip sizes (S, M, L). If you've had this product for not more than 30 days, you can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/3mdE6sP

This isn't the experience we wanted our customers to have with our JBL Tune 225TWS. If you've had this product for less than 30 days and was purchased directly from our website. You can always return it and get a full refund. Please reach out to JBL Customer Service for technical support and assistance at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST), Sat-Sun: 9:00 am - 5:00 pm (EST).

Thanks for taking the time in providing your feedback on our JBL Tune 225TWS. We're always looking for ways to improve. If you need any help with our products, please reach out to our Customer Support.

Thanks for reaching out. If the earbuds go into standby mode and turn off, you can still use them without putting them back into the charging case. You can reactivate the headphones by pressing or touching the outside earbud itself. If you have other questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi

Thank you for taking the time in providing us with this review. Please try using a different music player and if you're using an equalizer, turn it off. Try using a different source (phone, tablet) to check if the sound would still be the same. If the problem persists, please contact us, so we can assist you in checking your options: https://support.jbl.com/us/en/#contact

Thank you for taking the time to provide us with your feedback. We are sorry to hear that the comfortability of our JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.

Please try to connect it to a different source (phone, tablet, computer) to check if it would work. If the problem persists, kindly get in touch with our Customer Support Team so we can directly assist you: https://support.jbl.com/us/en/

We appreciate for taking the time to provide us with your feedback. We'll make sure to submit it to the right department.

Thank you for taking the time to provide us with your feedback. If you have any questions or concerns about this product's features, you may reach out to our Customer Service Team for further assistance.

Here are some things to try that often fix these issues. If you have other charging cables, give them a try. Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output. Try other electrical outlets at your location to be certain it is not a local wiring issue. If none of these fixes the issue, JBL Customer Service for technical support and assistance. https://bit.ly/2WocMfi

Thanks for reaching out. Here are some things to try that often fix these issues. If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.). Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output. Try other electrical outlets at your location to be certain it is not a local wiring issue. Charge the product overnight for at least 8 hours. Check to see if there is dirt/dust on the charging port of the speaker. Check to see if there is damage/ bent pin/s on the charging port of the speaker/headset. Sometimes wiggling the charging connection restores charging power. Try plugging the Cable to a Laptop/Computer. When powering on press the power button for 5 seconds. If none of these fixes the issue, contact JBL Customer Service for technical support and assistance. https://bit.ly/2WocMfi

We appreciate the feedback you've provided to us. We understand that our JBL 225TWS didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.

We're sorry to hear about what happened. Here are some cleaning steps for re-establishing charging: If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case. You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning. Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry. if the problem persists, please contact us, so we can assist you in checking your warranty.

We're sorry to hear about what happened to your JBL Tune 225TWS. You may try to reset the unit to check if this can help fix the problem. Place both earpods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory default. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again. To manually pair the earbuds, Press both dedicated buttons of the earbuds simultaneously to reconnect them with each other. Here are some cleaning steps for re-establishing charging: If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case. You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning. Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry. if the problem persists, please contact us, so we can assist you in checking your warranty.