Customer Ratings & Reviews

We appreciate the feedback you've provided to us. We'd like to work with you directly so we could try some troubleshooting with your JBL Tune 225TWS. Please reach out to our Customer Support at https://support.jbl.com/us/en/

We're sorry to hear about what happened. Our JBL Tune 225TWS should have 5 hours of playtime (depending on the music content and volume level) and additional 25 hours with the charging case. If the unit doesn't meet the advertised playtime hours even at low to mid volume level, there could be a problem with the battery of the unit. Our JBL Tune 225WTS automatically shuts off if there's no audio playing from the earbuds. If the problem persists, please contact us, so we can assist you in checking your warranty.

Thanks for taking the time in providing your feedback with our JBL Tune 225TWS. We'd like to know more information about what issues you're having with the earbuds and try some steps. If you've had this product for not more than 30 days and must be purchased directly from our website. You can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi

We appreciate the feedback you've provided to us. We understand that our JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.

Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.

We appreciate the feedback you've provided us. We'll make sure to submit it to the right department.

We appreciate the feedback you've provided to us. We understand that our JBL Tune 225 TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.

We appreciate the feedback you've provided to us. We'd like to work with you directly so we could try some troubleshooting with your JBL Tune 225TWS. Please reach out to our Customer Support at https://support.jbl.com/us/en/

We're sorry to hear about what happened. Here are some cleaning steps for re-establishing charging:


If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.
You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.

Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.

if the problem persists, please contact us, so we can assist you in checking your warranty.

We're sorry to hear about what happened to your JBL Tune 225TWS, please contact us, so we can assist you in checking your warranty.

Thanks for reaching out. We want you to get the most out of our product. It would be best if we can work with you directly to get more information and to do troubleshooting with your JBL Tune 225TWS Headphones. Please contact our customer support at. https://bit.ly/2WocMfi

This isn't the experience we wanted our customers to have with our products. If you've had this product for not more than 30 days and was purchased directly from our website. You can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi

We're sorry to hear that your JBL Tune 225TWS stopped working. If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning. Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality. Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry. Repeat until the contact points are visibly clean, and charging should work as designed. Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also. This procedure can be performed on all TWS earphones and cases. If you need more help, please reach out to our customer support.

Our JBL Tune 225TWS has to be put on pairing mode so you can connect it to your devices. To manually do this with the earbuds, you may press and hold the earbud for three seconds to connect. If you need assistance with our products, please reach out to our Customer Support. We're here to help.

We're sorry to hear about what happened. We appreciate for taking the time in providing us with your feedback. We'll make sure to submit it to the right department.

Thank you for bringing this to our attention. We'd like to work with you directly to troubleshoot the issues you're experiencing with our JBL Tune 225TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.

Thank you for taking the time to provide us with your feedback. We are sorry to hear that the sound quality of our JBL Tune 225TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team.