Customer Ratings & Reviews

Thanks for your feedback. We're always looking for ways to improve. For our JBL Tune 235NC TWS, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue still persists, please contact our customer support.

We appreciate your feedback. Bluetooth typically performs well within a 30-foot range, but walls, obstacles, and other wireless devices can impede this. If you experience dropouts within 10 feet, there may be interference. To resolve the issue with your JBL Tune 235NC, ensure it is within 10 feet of your device with a clear line of sight (no obstacles). Try to forget/unpair the speaker on your device, and initiate a reset. To reset your unit, first make sure that the case is not charging, tap the right earbud twice, and hold the button on the third tap for more than five seconds. Lastly, try to connect the speaker to a different device to determine if the issue lies with the earbuds or the initial device you paired them with. If you need more help, please contact us at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).

Thanks for your feedback. To raise the volume on your JBL Tune 235NC, make sure that both your source device and the earbuds are set to their highest volume levels. Activate the noise cancellation feature by pressing the button on the left earbud once until you hear a confirmation tone and see a white LED light up. You can also use the JBL Headphones App to enable or disable noise cancellation and adjust other settings. You may also initiate a reset. With both earbuds on, and not charging, tap two times, and hold the button on the third tap for more than 5 seconds. If the issue persists, please contact our customer support at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).