Customer Ratings & Reviews

We appreciate you taking the time to provide us with your feedback. Here are some troubleshooting steps that can help isolate the issues for both of your JBL Tune 235NC. You may check the Quick Start Guide to see what other functions you can use with touch controls as well as the JBL Headphone App. If the other pairs of earbuds are not charging, you may try to clean the charging terminals on the earbuds using a swab dipped in rubbing alcohol, as foreign matter on the metal charging contacts may affect the charging process. If the issue remains, you may contact our customer support for further assistance.

If the earbuds go into standby mode and turn off, you can still use them without putting them back into the charging case. You can reactivate the headphones by pressing or touching the outside earbud itself. While for the sound quality, please try different source devices and music applications. We'd like to work with you directly to address the issues you're experiencing. Please contact our customer support service via our official website or toll-free hotline.

Thanks for bringing this to our attention. We're here to help. Here are some troubleshooting steps that can help isolate the issue of your JBL Tune 235NC. In order for the headphones to give you the best audio response, you must create a tight seal within your ear canal. You may also check the balance control on your source device by going to the "Accessibility" settings and checking the balance control on your music player app or JBL headphones App, commonly found in the playback or EQ settings. Next, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. Lastly, is to clean the ear tips. If you need further assistance, you may contact our customer support.

Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune 230NC TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.

Thanks for bringing this to our attention. Bluetooth typically performs well within a 30-foot range, but walls, obstacles, and other wireless devices can impede this. If you experience dropouts within 10 feet, there may be interference. To resolve the issue with your JBL Tune 235NC, ensure it is within 10 feet of your device with a clear line of sight (no obstacles). Try to forget/unpair the earbuds on your device and initiate a reset. To reset your earbuds, first make sure that the case is not charging, tap the right earbud twice and hold the button on the third tap for more than 5 seconds. Reset will wipe all previous settings and pairings, so it will be necessary to pair your unit with your devices again. Lastly, try to connect the earbuds to a different device to identify if the issue lies with the earbuds or the initial device you paired them with. If the issue persists, please be informed that all our products come with a one-year warranty. To file a claim and assist you with the replacement, please contact us at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).

Thanks for your feedback. We're here to help. To increase and have a good quality volume on your JBL Tune 235NC, make sure the volume level on your source device and the earbuds is on the maximum level. We have a JBL Headphones App that will help you to navigate the Equalizer settings of your desired music mode of your JBL Tune 235NC. If these steps do not work, you may try to connect your JBL Tune 235NC to other devices. You can also do a reset with both earbuds on, and not charging, tap two times, and hold the button on the third tap for more than 5 seconds. If the issue persists, please contact our customer support at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).

We appreciate your feedback. We understand that our JBL Tune 235 didn't meet your expectations. To further assist you, please contact us to discuss troubleshooting or warranty options.

We appreciate your feedback on our JBL Tune 230NC TWS. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.

We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Tune 235NC TWS didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support via our official website or toll-free hotline.

Thanks for your inquiry. For our JBL Tune 230NC TWS to give you the best seal and secure fit, gently twist the earbud to fit it securely into the shape of your ear, then, continue twisting the earbud into your ear canal. If you need more help, please contact our Customer Support so we could try other steps.

We're here to help with your JBL Tune 230NC TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. It is also necessary to reset the earbuds by tapping one of the earbuds twice and holding it for 5 seconds on the third tap. Put the earbuds back in the case to complete the reset. Resetting your earbuds will erase all previous settings and pairings. Please remove or forget the earbuds from the list of paired Bluetooth devices before pairing them again. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.

Thank you for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with the earbuds of your JBL Tune 230NC TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.

Thank you for bringing this to our attention. If you are having a charging issue with the left earbud of the JBL Tune 235NC TWS, these issues are often caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. These issues can be resolved by cleaning the contact points on the earbuds and charging case. For further assistance, please contact our customer support.

We're here to help with your JBL Tue 235NC TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, please contact our customer support.