Customer Ratings & Reviews

I had to replace my old earbuds. Saw these on sale it was a great buy for me. They sound great.

Best headphones I ever bought. Easy to set up and use. No doubts what so ever.

Not very loud, and the quality of sound is subpar.

Love them i use them for work, they are lite easy to clean

These ear buds are not as advertised. Sound quality is terrible along with the bass. It says bass all over the package but doesn’t reflect any quality when listening through the head phones. When you turn them up, they distort. Noise canceling is terrible too. Save your money. Unfortunately, I didn’t know you couldn’t return them after 15 days when I came in at day 20. I get it, my fault for not reading the fine print, but 30 days is a pretty standard return time in this Industry. I would have appreciated at least a store credit. It’s no wonder Best Buy’s are closing shop.

Fotlr the price they are good. When initially connecting to computre there is a loud static sound in both and after taping several times to connect, it finally works properly.

I would have liked if they were just a bit more compact but they do the work.

It works fine……………………………………………………………………………………...(:

Great quality. Great Value and ease of use. JBL never fails.

Amazing product to have. Works perfectly well and is of quality too.

Only work 3-4 months the left voice no work no charge

It doesn’t disconnect of my iPhone after close the box. The earbuds isn’t synchronized charger, some time the left earbuds is run out battery other the right side is the problem.

The sound is clear and the size is good would recommend

Love it! Such a great headphones and easy to use functions

I have only had these headphones for 3 weeks, the left side earbud will not charge and unfortunately can’t return them with Best Buy’s 15 day policy. Do not waste your money on this product

Never expected this from best buy. Ordered and picked in store. My wife opened and found mild scratches around case and buds.

I purchased 2 pair of these on Mother’s Day 2025. One of them just melted the charging port while being charged.

I’ve had these for a little less than a year. For the price, the sound and noise cancelling is amazing! It doesn’t take much volume for it to completely tune out everything going on during my daily bus rides lol. They fit snug in my ear without leaving them sore like other earbuds I’ve had in the past, and are compact which makes it easy to carry around. The battery life is extremely long lasting, I could go a few days without having to plug in the case. Despite the wonderful sound quality, I do have to deduct a star due to the connectivity issues. A few months ago I started noticing the right earbud wasn’t turning on or charging, and thought I just had to clean it a bit or pair them again. While it was a temporary fix, it has now turned into a cycle where it’ll charge for a few seconds and suddenly stops working again. Honestly I didn’t mind using only one earbud at a time, but as I write this review both earbuds are now having this issue. While the case is at full charge, the earbuds themselves are barely or not charging at all. I will say that the noise cancelling on these earbuds will definitely be hard to beat!

the JBL Tune 230NC TWS were working fine, but the charging case stopped working after 5 months.

TLDR; Great sound quality, Great fitting (even for something with cauliflower ear), Great for working out, Great build quality and design. Minor connection issues and very niche issues with customization within the JBL headphone app. I have been using JBL products for a while (6 years). I have 3 different Charge 3s, the JBL Extreme 3, and some basic JBL wired headphones. The Bluetooth speakers are great products and have lasted much longer than expected. I am notoriously rough, and borderline destructive with electronics, so all of these speakers have had a rough and long life. I previously owned a pair of JLab's Epic Air Sport wireless headphones. I have been hesitant to use any headphones that do not secure or attach themselves due to using them for working out and the associated risk of falling out. In addition, I have cauliflower ear which makes regular earbud retention a little more difficult. JLab at the time was the only wireless headphones that met my requirements. But after testing a pair of my wife's in-ear earbuds and having no issue with retention or fitting, I decided to upgrade to a new pair of wireless headphones. Being impressed with JBL's previous products, I decided to get a pair made by JBL. The Vibes were too small and didn't really fit, the Endurances were similar to the JLabs I had, and wanted something sleeker and simple. The Tunes 230 fit well and met the requirements I was looking for. Out of the box, they fit great. I took them to the gym the next morning to test their retention while working out. They were great, even when running on a treadmill or outside on a trail. I even tested them while doing some GHD Sit-ups and Back Extensions, no movement or any sense they may fall out. Saturated in sweat and still working as normal/designed. The sound quality is great! Just like the speakers, I was impressed with the quality of sound and the ability to adjust with the equalizer. Good highs, and noticeable impressive bass for an earbud. The build quality is great! Solid and simple design. Again, I am little rough with electronics, and I have dropped both the earbuds individually and the case with the earbuds inside. Other than an aesthetic scuff, there was no noticeable damage and they still work just the same. The main issue with these earbuds is the connectivity and customization. Note: I have ensured the JBL software is the most up-to-date. The headphones do not always automatically connect to my phone. I have to end up putting them back into the case, closing the case for a moment, and then taking them back out again in order to get them to connect. This is extremely frustrating. With the speakers, turn them on and they connect. With JLab's earbuds, take them out of the case and they connect. I do not know what the issue is with JBL's earbuds, but they do not always initially connect automatically. In addition to connectivity, customization is limited. While the JBL Headphones app is great and offers more than enough, you are unable to customize headphones for individual use. I know this is a very niche situation, but as great as everything else is, it would seem this customization would be possible. I put the headphone in to listen to music, not the surrounding environment. And in addition to the no noise canceling feature while using only one earbud, you are unable to adjust the equalizer as well. I feel like the few issues they do have are not deal breakers, but I am a little disappointed in JBL. Before buying these earbuds, JBL was the pinnacle of wireless/Bluetooth sound and audio, something I would without hesitation recommend to friends, continue to buy their products myself, and be on the lookout for their newest greatest innovative products. But these issues feel like an unfinished product and would suggest JBL is lowering its standards. Even though JBL's lower standards still may be higher than the competition's, I am now skeptical and not nearly as adamant about JBL.