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Customer reviews

Rating 4.3 out of 5 stars with 3686 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers recognize the Tune 230NC True Wireless Noise Cancelling In-Ear Earbuds for their sound quality, comfortable fit, and overall feel in the ear. However, some customers have reported concerns about the battery life, specifically noting that one side may drain faster than the other.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 155 Showing 3,081-3,100 of 3,686 reviews
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Really bad experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to changed them after 2 weeks. Left ear star to not connect

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise Canceling Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for some noise canceling headphones, and took a chance on these. Couldn't be happier, sound qaulity is great 2 levels of noise canceling. Easy to use and connect.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worthy maybe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bass for this device is not good; some connections are broken.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise Cancelling Ear Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are working great, I usually wear them each morning on the treadmill and they keep unwanted noises from interfering with the music I want to listen to.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk. The largest size earbuds supplied can only fit a child, if that. You cannot buy aftermarket larger silicone because they will no longer fit into charging case. I have spent more time pushing into ear and searching on ground when they fall out. Noise cancellation is non existent. Got these on deal of day for 30 bucks still got ripped off.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      This is not what we want you to experience with our JBL Tune 235NC TWS. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. Also, the noise- canceling feature of these earbuds can only be activated while playing music. For further assistance, feel free to contact our customer support. JBL

  • Rated 3 out of 5 stars

    jBL

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is subpar. This product came highly recommended and I was very disappointed!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound is amazing for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get it when its on sale. Its good for working out. And the anc feature is really great when you want to hear people and still listen to your music

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Earbuds ok

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is poor battery is good but would not recommend

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you for providing feedback on our JBL Tune 230NC TWS. We understand that this product didn't meet your expectations. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. JBL

  • Best Buy Employee

    Rated 2 out of 5 stars

    Battery runs out fast for the left piece.

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so disappointed that the left piece runs out of battery within less than 10 minutes .. I tried factory reset but that did not help ..

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We're always looking for ways to improve. For our JBL Tune 235NC, charge the battery to 100% and then listen to music without any bass boosted, and at a very low volume. If the battery lasts close to the published up-to playtime, the battery is working fine. However, if you get less than 90% of the published specification, this likely means that the battery is losing its capacity. If the issue still persists, please contact our customer support. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my dad as a birthday gift. He goes everywhere with them. great for handsfree talking or drowning out a noisy house or road noise

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good audio ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have good sound but their instructions are not very clear, not very user friendly

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Lasted 13 months. 12 month warranty.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounded great. One bud will hold a charge no longer than 15 minutes. 13 months old. 12 month warranty. They know their product.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We're always looking for ways to improve. For our JBL Tune 235NC TWS, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue still persists, please contact our customer support. JBL

  • Rated 1 out of 5 stars

    2 pair with no luck. Avoid

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first pair lasted 5 months before one ear pod died. Got another pair of the same since I had the 24 month warranty under my membership and my son liked them. Well the second pair lasted 4 months before the same issue happened. Returned and went with some beats the 3rd time around

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fiance accidentally washed his airpods. Gave these a shot in the meantime of his repair. He absolutely loves them! And 1/4 of the price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a decent alternative

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a decent alternative to the ipods, price point is good, performance is the same , only issue is the ear bids are small, but they have a few sizes

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Why pay more?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality. Great ear fit. $175 LESS than AirPods.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s OK for emergency, but for longevity is not comfortable

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Earbuds explode in your ears every couple hours

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these earbuds on sale for $50, the regular price was $100. Unfortunately for the quality of these earbuds even the sale price is too expensive. These have a very cheap quality to them. I could describe it as plasticky. If you tap them with your nails they sound kind of hollow. But that is not the problem, in fact I probably would've kept them if that was the only problem. They make a very loud static type of sound around every 3 hours of playing. It's like they are exploding. There was a review here with 5 stars saying something along the lines of "it makes a weird noise but it is not a deal breaker". The noise it makes is definitely loud enough to be dangerous. It probably could affect your hearing. It is also such a mood killer to have this loud noise interrupting my songs. I returned the earbuds within a couple days. Of course there's always a chance that I got a defective pair. Did not want to deal with figuring out if it was

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback on our JBL Tune 230NC TWS. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound & quality are great for the price. A little large for my small ears, but overall good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fall out of my ear more then i would like and sound only ok.

    No, I would not recommend this to a friend